Global English Community Manager

hace 2 meses

Tlaquepaque, México Hewlett Packard A tiempo completo

**Job Summary**

**_ Responsibilities: _**
- Manages English support Community for
- ** Quality Assurance Management**:
Implement (possibly using AI-powered) quality management to continuously improve community engagement and service levels/customer commitments.

Conduct comprehensive audits (100%) of community interactions, including forum posts, responses, and user engagements, ensuring compliance and the accuracy/quality of solutions. Identify gaps in content/boards, and TKBs (Tribal Knowledge base articles) based on insights from intent-based analysis and collaborate with SMEs to create and refine content.

**Knowledge Base Optimization**:
Review ( along with NLP AI recommendations) for relevant knowledge base articles to improve user experience and self-service capabilities. Collaborate with SMEs and experts to create and enhance the knowledge base.

**Community Listening**:
Create listening dashboards for the community to gather insights and feedback, perform competitor analysis, and drive strategic improvements based on data. Proactively notify GBUs/ Product and content teams to create a feedback loop and update the experts/SMEs engaging on the community platform.
- ** Training and Support**:
Lead awareness and training programs within the community team to familiarize them with new platform features and automation tasks for redundant tasks like moderation, case assignment, and spam filtration. Review the keyword updating process and coordinate workshops with partners to clarify platform-related queries and plan QBRs.
- ** Responsive Design/Platform Review**:
Conduct periodic random tests to ensure the community platform and enabled languages are optimized for various devices and regions. Address any accessibility issues to make the community user-friendly.
- ** Syndicate Content**:
Amplify community content through syndication, making it accessible across searches with SEO and promotional banners to ensure users can find relevant content quickly.
- Will engage & be a Single POC with the Moderators and Administrators who are helping on commuity
- Will be expected to constantly look for ways to improve overall support experience thru communities for HP customers.
- platform.
- Needs to be a self-starter with the ability to execute consistently and with limited supervision.
- Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution.
- Works with the team to design methods to understand customer experience for HP and in the competitor’s environment to help build the areas of improvement in HP community.
- Ability to Analyze and articulate clear difference in customer experiences with different features, content & solutions for HP products.

**_ Qualifications_**
- Graduate degree in Engineering or degree in non-engineering with relevant experience.
- Over 8 - 10 years of total experience with at least 3-4 with Product & service skills in roles supporting Printing /PC customers.
- Strong knowledge on HP products & policies is a plus.

**_ Knowledge, Skills and Certifications: _**

**_Working directly with Social Media/Communities, or as user in Communities that can show clear understanding of engagement, gamification, moderation and administration._**
- Strong ability to extract strategic insights from large data sets
- Desire and ability to collaborate with business partners across multiple geographies.
- Experience in Project management and customer service industry is a plus.
- Demonstrates a knowledge of key HP Services' operational policies, processes and methodologies applicable to project management.
- Community Engagement and Gamification
- Communication Strategy
- Privacy Compliance and audits
- Social Media ROI & Social Listening
- Strategic Roadmaps
- Change Management
- Operations Management
- Customer Relationship Management
- Data & Root Cause Analysis
- Key Performance Indicators (KPIs)
- Agile Methodology
- Business Continuity
- Problem Solving and Process Improvement
- Gamification Certification
- Certified Community Manager (CCM)
- Certified Change Management Professional (CCMP)
- Project Management Professional (PMP)
- Social Media Strategist (SMS) Certification
- Power BI Dashboards

LI-POST

  • Community Manager

    hace 5 meses

    Tlaquepaque, México LABORATORIOS SOLFRAN SA A tiempo completo

    Empresa de ramo farmacéutico te invita a formar parte de su equipo como COMMUNITY MANAGER - **Requisitos**:_ - Edad: 25 a 30 años - Licenciatura en Mercadotecnia, Comunicación, Publicidad o campos relacionados - Experiência previa como Community Manager preferiblemente en el ámbito farmacéutico o de la salud - Habilidades de redacción y edición para...

  • Community manager en Tlaquepaque

    hace 5 meses

    Tlaquepaque, México Cronoshare.com.mx A tiempo completo

    Cronoshare es una plataforma online para profesionales que quieren encontrar nuevos clientes. Buscamos Community manager en Tlaquepaque y alrededores. Pertenecer a la red de profesionales de Cronoshare no tiene coste y recibirás nuevos clientes dependiendo de tus preferencias, de manera personalizada.Requisitos: Conocimientos previos para...

  • Community Manager

    hace 5 meses

    Tlaquepaque, México Turismo V.P. A tiempo completo

    **GRUPO VALLARTA PLUS** SOLICITA: COMMUNITY MANAGER **Requisitos**: 1 AÑO DE EXPERIENCIA EN DISEÑO GRAFICO/ COMNUNITY MANAGER/MERCADOTECNIA DISPONIBILIDAD PARA VIAJAR OCASIONALMENTE CONOCIMIENTOS EN: PAQUETERIA ADOBE, GOOGLE ADS, META ADS, LOCKER STUDIO, EXCEL O SHEET, CONOCIMIENTO BASICO DE ESTADISTICAS Y REPORTES; ASI COMO EN EL AREA ADMINISTRATIVA...

  • Community Manager

    hace 5 meses

    Tlaquepaque, México GoalMaq A tiempo completo

    ¡Únete a nuestro equipo GoalMaq! Somos una empresa dedicada al diseño y fabricación de maquinaria automatizada para la industria de alimentos. **Ejecutivo en Marketing Digital / Community Manager.** Descripción del puesto: - Desarrollar y ejecutar estrategias digitales en Sitio Web y Redes Sociales. - Manejo de campañas de ads para lograr conexión...

  • Community Manager Sr

    hace 5 meses

    Tlaquepaque, México UNITEDTRS A tiempo completo

    Fabricamos y Comercializamos Transformadores Eléctricos, nuestros clientes Constructoras, Contratistas, Ingenieros, Arquitectos y usuarios finales que desarrollen obra. Buscamos Community Manager. Carrera: Mercadotecnia, Diseño, Informatica y/o afín al puesto. - Manejo avanzado de Ads Manager (Optimización de campañas y experiência pautando) -...

  • Manager, Global Onboarding

    hace 5 meses

    Tlaquepaque, México Herbalife A tiempo completo

    Overview: Deadline to apply: July 7th Level: Manager Hiring Manager: Lorna H. Renouf THE ROLE: The Manager, Global Onboarding is accountable for developing, implementing and supporting the Talent Management global strategy of Herbalife. Specifically, they are responsible supporting for the development, implementation, and ongoing evaluation of strategies...

  • Community Manager Jr

    hace 5 meses

    Tlaquepaque, México KitchenMax Store A tiempo completo

    **SOLICITAMOS COMMUNITY MANAGER JR** **Ofrecemos**: - Sueldo real de $10,000 libres mensuales - Bonos adicionales al sueldo - Prestaciones de ley **Horario**:Lunes a Viernes de 8:00 AM a 6:00 PM **Ubicación**:Tlaquepaque, Jalisco **Actividades a realizar**: - Crear y publicar contenido atractivo y relevante en las redes sociales y otros canales...

  • Community Manager Jr

    hace 5 meses

    Tlaquepaque, México KitchenMax Store A tiempo completo

    **SOLICITAMOS COMMUNITY MANAGER JR** **Ofrecemos**: - Sueldo real de $10,000 libres mensuales - Bonos adicionales al sueldo - Prestaciones de ley **Horario**:Lunes a Viernes de 8:00 AM a 6:00 PM **Ubicación**:Tlaquepaque, Jalisco **Actividades a realizar**: - Crear y publicar contenido atractivo y relevante en las redes sociales y otros canales...

  • Community Manager Jr

    hace 5 meses

    Tlaquepaque, México CASA CATORCE A tiempo completo

    **Estamos en busca de un Community Manager Jr.** **Ofrecemos**: - Sueldo inicial de $10,000 libres mensuales - Bonos adicionales por puntualidad y productividad - Prestaciones de ley **Horario**:Lunes a Viernes de 8:00 AM a 6:00 PM, descanso Sábados y Domingos **Ubicación**:Tlaquepaque, Jalisco **Actividades**: - Crear y publicar contenido atractivo...

  • Global Supply Chain Manager

    hace 3 semanas

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    **Job Overview**Hewlett Packard is seeking a highly skilled Global Supply Chain Manager to join our team. As a key member of our supply chain organization, you will be responsible for planning, scheduling, and coordinating demand/supply management, business processes, and/or manufacturing/delivery of products and services to HP policy and country regulatory...

  • Global ITAD Operations Manager

    hace 3 semanas

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    **About the Role**Hewlett Packard is seeking a seasoned ITAD Operations Manager to lead our global team of Supply Chain professionals. As a key member of our WW Returns and Takeback Operations organization, you will be responsible for designing, implementing, and managing the process of securing data, refurbishing and recycling devices, reselling and...

  • Community Manager para videos y secciones de fotos, gestión de redes sociales en español

    hace 1 semana

    Tlaquepaque (Jalisco), México Cronoshare.com.mx A tiempo completo

    Es sobre la abogacía, procedimientos en todas las ramas del derecho. ¿En qué tareas necesitas al community manager?    Videos y secciones de fotos, gestión de redes sociales, gestión del blog, tareas de posicionamiento en buscadores seo, gestión de campañas sem, creación de material audiovisual ¿En qué idioma necesitas este servicio?...

  • Community Manager para videos y secciones de fotos, gestión de redes sociales en español

    hace 5 meses

    Tlaquepaque (Jalisco), México Cronoshare.com.mx A tiempo completo

    Es sobre la abogacía, procedimientos en todas las ramas del derecho. ¿En qué tareas necesitas al community manager?   Videos y secciones de fotos, gestión de redes sociales, gestión del blog, tareas de posicionamiento en buscadores seo, gestión de campañas sem, creación de material audiovisual ¿En qué idioma necesitas este...

  • Onboarding Program Manager

    hace 2 semanas

    Tlaquepaque, Jalisco, México Micron A tiempo completo

    Transforming Onboarding at MicronMicron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.About this RoleWe are seeking an experienced Onboarding Program Manager to join our Global Onboarding team....

  • Global Quality Program Manager

    hace 5 días

    Tlaquepaque, México Micron A tiempo completo

    **Our vision is to transform how the world uses information to enrich life for **_all_**.** Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. **Global Quality Program Manager**: **Do you...

  • Manager, Global Training Gbs

    hace 5 meses

    Tlaquepaque, México Herbalife A tiempo completo

    Overview: Deadline to apply: July 7th Level: Manager Hiring Manager: Lorna H. Renouf THE ROLE: The Manager, Global Training is accountable for developing, implementing and supporting the Talent Management global strategy of Herbalife. Specifically, they are responsible supporting for the development, implementation, and ongoing evaluation of strategies...

  • Onboarding Experience Manager

    hace 1 semana

    Tlaquepaque, Jalisco, México Micron A tiempo completo

    Transforming Onboarding at MicronMicron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.About this roleWe are seeking an experienced Onboarding Program Manager with a proven track record to join...

  • Global Quality Program Manager

    hace 2 días

    Tlaquepaque, México Micron A tiempo completo

    Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Global Quality Program Manager Job Description: Do you...

  • Global Channel Sales Innovation Manager

    hace 2 semanas

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    About HPAt HP, we're on a mission to create technology that makes life better for everyone, everywhere. We're a company that's passionate about innovation, driven by our values of diversity, equity, and inclusion. We believe that when everyone can bring their authentic selves to work, we create a culture of respect, empathy, and creativity.About Global...

  • Hr Systems Project Manager

    hace 3 días

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    OverviewAt Hewlett Packard, we're committed to using technology to help our customers succeed. This goal has been at the core of our business for over 70 years. We've seen significant changes in technology over the decades, from productivity tools to collaboration tools. Today, technology is becoming the fabric of our global community. As a leader in this...