Helpdesk Associate

hace 5 meses

Guadalajara, México NTT DATA Services A tiempo completo

**VACANTE PRESENCIAL (MÉXICO)**

Location: Av. Mariano Otero 1249, 44530 Guadalajara, Jalisco (In-Person)

Company: NTT DATA Services

**Requirements**:

- **Live in Guadalajara and be a Mexican citizen or have a work permit.**:

- **Finished high school** (a copy of your official certificate of completion will be requested. If you have a foreign high school diploma a TRANSCRIPT will be needed. If you have a GED we will also be asking for a transcript)
- **Availability to work MONDAY TO FRIDAY from 7:00AM to 4:00PM**:

- **Have an ADVANCED English level**:

- **6 months of experience in Customer Service and Tech Support**:

- **Knowledge of basic troubleshooting process**:

- **Being able to take a drug test (results must be 100% negative)**

**We Offer**:

- Grocery Tickets - 12% of base salary
- 30 days of Christmas bonus
- 12 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (You and your family)
- Life insurance
- Dental Insurance
- Discounts with selected Optics
- Opportunity to grow in the company

**Activities**
- General L1 support for hardware and MS Office packages
- Answer technical support calls providing and escalating to other support groups
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

**Salary**: $15,300.00 per month

Application Question(s):

- Do you have you OFFCIAL high school certificate of completion? (certificado de preparatoria emitido por la SEP, en caso de ser una preparatoria que no sea Mexicana se necesita el TRANSCRIPT o la revalidación)
- Do you live in Guadalajara?
- Do you have experience in tech support level 1 for Windows?
- Do you have an ADVANCED level of English?
- Are you able to work ON SITE (in-person) Monday to Friday from 7AM to 4PM?

Work Location: In person

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