IT Head for Operations Lam and Méx

hace 3 semanas

Toluca, México HSBC A tiempo completo

**IT Head for Ope**rations LAM and Méx.**

**Role Purpose. **Global Operations & Automation IT (GO&A) Americas Change Lead aims to drive strategic change in the Region aligned to Bankwide Operations Transformation but also drive supplier change to other technology teams requiring GO&A technology. In addition the role will act as a Relationship Manager to Global Service Centre (GSC) Mexico, to drive efficiency and streamline processes through close partnership with operational teams, and Risk Operations Head of IT responsible for shaping, delivering & driving the Risk Operations change agenda.
- Deliver technology solutions on behalf of Mexico Operations to support benefits realisation in 2023
- Significant leadership and people accountability including management of Americas GO&A Team comprising analysts, developers and engineers.
- Act as a Relationship Manager to GSC Mexico to
- Drive efficiency and streamline processes through Tech-GSC collaboration
- Ensure a holistic view of related initiatives
- Mitigate risks associated with Technologies
- Deliver technology solutions on behalf of Risk Operations to support significant benefits relaisation in 2023
- Key engagements with CIO / CTOs across DBS, Operations and GBL IT Functions inclusive of Compliance IT
- Issues & Risk Management to ensure that delivery continues in line with agreed plans & budget
- Strategic alignment of all initiatives & technology innovation through Chief Architects and IT functions across the bank.
- Lead on Innovation and Automation within Americas explore opportunities with internal / external partners, vendors and Fin Techs

**Main activities**:

- Managing the end-to-end cost base, balance HSBC priorities, ensuring compliance and customer satisfaction whilst also ensuring Data standards and Data controls.
- Creating, managing and maintaining positive relationships with all customer and service consumer groups, driving a working environment of teamwork, collaboration and support to meet mutual goals for the GB/GFs and HSBC.
- Responsible for setting objectives related to delivery for direct reports, in line with HR Guidelines
- Responsible for management of DevOps budget and meeting cost targets
- Responsible for recruitment of engineering resources within DevOps verticals, in line with HR and Technology guidelines
- Responsible for performance management and calibration within the DevOps vertical, in line with Practice and HR Policies and Guidelines
- Responsible for pay and reward decisions for resources within team
- Responsible for career development, talent management and succession decisions for resources within Team
- Responsible to deliver in accordance with practice tooling & methods frameworks
- Responsible to deliver in accordance with all enterprise standards & controls
- Responsible for facing off Operations including GSC in Mexico
- Responsible for driving engineering practice of GO&A across Americas

Requirements

**Requirements**:

- Ability to distil complex and varied data into information.
- Attention to detail and ability to ensure that information is captured in a timely manner.
- Excellent written and verbal communication skills.
- Good process analysis and problem solving skills.
- Good financial management ability.
- Skilled decision-maker - considered and timely especially when under pressure.
- Able to delegate effectively where necessary.

**Capabilities**
- Ability to work with mínimal supervision and to contribute to a larger team; and a flexible approach to working hours and responsibilities
- Self-motivation, and a proven rapid learning capability in a changing environment are essential
- Drive and tenacity to ensure change is effectively implemented in a matrix environment
- Committed to personal and professional development
- Able to work independently, proactively and under pressure against multiple deadlines
- Navigating: Understand and translate Change Delivery strategy into own team and aligning directions accordingly
- Aspiring: Be ambitious about provide the highest standards of delivery and embed them in the team
- Driving: Set stretching goals for self and team and deliver them with courage and tenacity
- Mobilising: Authentically engage with team, colleagues and business partners to deliver at pace
- Sustaining: Make considered decisions that protect and enhance HSBC values, reputation and business

HSBC is committed to building a culture where all employees are valued, respected and where their opinions count. We want to build a culture where our employees are comfortable in bringing their whole self to work, regardless of gender, age, sexuality, ethnicity, disability, religious belief, background, and any other aspect of personal difference. At HSBC we are oriented towards guaranteeing gender equality and constant training for our employees as well as the protection of their labor and social rights.

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