Compl Bus Control Analyst 2
hace 3 semanas
The Compl Bus Control Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.
**Responsibilities**:
- Responsible for processing, researching and adjudicating background screening cases for new hires across businesses
- Researches system issues, identifying process improvements, communicating changes and issues to clients, and testing key enhancements.
- Analyzes diverse and high volume data; articulating the results of analysis along with providing suggestions to resolve an issue or improve a process.
- Researches system and process issues, identifying solutions and communicating procedure exceptions to business partners.
- Tests functional enhancements being implemented by vendors and integrated systems.
- Updates documentation, and communicating/training new processes and procedures to business partners.
- Performs higher level responsibilities involving applicant and employee communications such as: fingerprint and criminal history check processing, background adjudication, delivering pre/post adverse actions, verification of drug testing and responding to complex questions on pre-employment.
- Inputs process steps and status for each process in the Imaging Records Management System (IRM)
- Closes on pending Pre-employment cases for audit compliance.
- Resolves discrepancies with new hire background checks (Education and Employment verifications) and determining appropriate final dispositions for background cases in accordance with established guidelines.
- Reports metrics and status reports to internal clients.
- Researches system issues, identifying process improvements, communicating changes and issues to clients, and testing key enhancements.
**Qualifications**:
- 0-2 years of relevant experience
- Experience in data analysis and problem solving with acute attention to detail.
- Demonstrated organizational and follow-up skills; ability to multi-task and maintain composure in a high-volume environment.
- Excellent customer service skills, time management skills, effective communication skills (written and verbal) and proven analytical/problem solving abilities.
**Education**:
- Bachelor’s/University degree or equivalent experience
- ** Experiência requerida**
- Entre 0 y 2 años de experiência relevante.
- Dominio de Microsoft Office.
- Capacidad para trabajar bajo presión y administrar plazos de entrega o cambios imprevistos en las expectativas o los requisitos.
- Automotivación y atención a los detalles.
- Habilidades comprobadas de organización y gestión del tiempo.
- Habilidades comprobadas de toma de decisiones y resolución de problemas.
- Demuestra de manera constante habilidades de comunicación escrita y verbal clara y concisa.
- ** Conocimientos**
Políticas de Sanciones y No sanciones
Políticas de AML
- ** Objetivo del puesto**
El Analista de Apoyo de Operaciones 2 es un puesto de nível intermedio a cargo de brindar servicios de apoyo de operaciones, incluyendo lo siguiente: mantenimiento de almacenamiento y obtención de registros, mantenimiento de cuenta, aspecto y apertura de cuentas en coordinación con el equipo central de Operaciones. Además, el Analista de Apoyo de Operaciones 2 es el enlace entre el personal de operaciones, los gerentes de relaciones, gerentes de proyecto, custodios y clientes. El objetivo general de este rol es brindar apoyo de operaciones cotidianas en cumplimiento de los procesos y la infraestructura de apoyo de operaciones de Citi.
- ** Objetivo del área**
Dar el mejor servicio a nuestros clientes y cuidando la integridad del Banco mitigando el riesgo a través del análisis, dictaminando correctamente la operaciones generadas en nuestro sistema.
- ** Funciones principales del Puesto**
El colaborador debe realizar un análisis de las operaciones que generan hit en el sistema CSAW-T, siempre apegado a las Políticas de Sanciones, No Sanciones y AML, para ello se le da un training donde conoce estas políticas, una vez que comienza a operar debe cumplir con una meta diaria de dictaminaciones.
- ** Habilidades técnicas / Competencias que debe tener el Candidato**
- Excelentes habilidades para trabajo en equipo y supervisión de equipos de tr
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