
Customer Service Representative-1
hace 2 días
The Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer’s main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an efficient and timely manner. Builds strong partnership internally with production, planning, logistics and business functions to identify and drive alternatives to deliver the customer order requirements.
General Responsibilities
- Serves as customers main point of contact related to delivery and order status for assigned customer portfolio
- Provides guidance to customers about quantities on stock, required time to produce and deliver. Reviews customer requests related to production lead-time, assess transportation mode and service to be used based on customer coverage
- Ensures proactive internal notification of customer delivery risk following Customer Impact Alert processas well as sending a proactive external notification to customers on supply risk minimum 1 week prior to the customer order schedule date
- Collaborates on the planning of internal meetings to provide critical customer account feedback as it relates to minimum customer production requirements. Update supply coverage overview based on production plan and customer needs
- Review regularly and assist in the timely resolution of customer concerns/ claims/ cares on the portals related to the delivery process
- Executes manual order entry process withing required timeline and accuracy
- Communicates with customers in the event of inventory opportunities of supplying orders at an earlier time
- Identifies pull-in opportunities based on specific customer logistics / flexibility agreements
- Communicates customers first / last shipments from phase in / phase out material
- Organizes timely reviews and investigations of root cause for customer short-payments
- Approve / reject chargebacks and submits respective debit / credit memos, when applicable
- Collaborates with planning and /or logistics teams to ensure execution of shipments, per customer needs / requests and follow up with customer needed information
- Collaborates with customers to determine shipping method
Experience / Qualifications
- A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
- Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
- Strong communication skills; oral, written and presentation
- Strong organization, planning and time management skills to achieve results
- Strong personal and professional ethical values and integrity
- Holds self-accountable to achieving goals and standards
- Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
- Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers
SmarterTogether- Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing- Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication- As OneSensata, we are working together to make things work together
Click here to view
Sensata Recruitment Privacy Statement
Click here to view our
Sensata Recruitment Privacy Statement for China
-
Customer Service Representative
hace 2 semanas
Aguascalientes, Aguascalientes, México Flex A tiempo completoFlex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that...
-
Customer Service Representative
hace 3 semanas
Aguascalientes, México 1836 Property Management A tiempo completo**1836 Realty & Property Management** **Customer Service Representative (completely remote job, but need to be located in Aguascalientes, Mx)** **Hours**: Monday - Friday 8:00 am - 4:30 pm Central Time (with a 30 min lunch break) **Tasks include**: - Help prospective tenants troubleshoot lockboxes, or solve any problems with the showing or leasing...
-
Customer Service Representative
hace 3 días
Aguascalientes, Aguascalientes, México Flex A tiempo completoAt Flex, we welcome people of all backgrounds.Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always.Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in...
-
Customer Service Representative
hace 1 semana
Aguascalientes, Aguascalientes, México Sensata Technologies, Inc. A tiempo completoThe Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status.They will serves as the customer's main point of contact for delivery and order status.The customer service rep maintains proactive communication and acts on customer inquiries in an...
-
Bilingual Customer Service Representative
hace 2 semanas
Aguascalientes, Aguascalientes, México Condeleon Investment Group, Llc A tiempo completoJob Title: Bilingual Customer Service RepresentativeOverview:We are seeking highly motivated and experienced bilingual customer service representatives to join our marketing and sales departments at CondeLeon Investment Group.Key Responsibilities:Provide exceptional customer service to clients via phone, email, and other communication channels.Utilize...
-
Customer Service Representative
hace 6 días
Aguascalientes, Aguascalientes, México Benchmark Digital Partners A tiempo completoAbout the RoleWe are seeking a skilled Customer Service Representative to join our team at Benchmark Digital Partners.In this role, you will be responsible for developing a deep understanding of clients' operations and systems. You will act as a liaison between our product developers and clients to ensure technical compatibility and user satisfaction.Your...
-
Customer Service Representative
hace 2 semanas
Aguascalientes, Aguascalientes, México Flex Ltd A tiempo completoFlex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...
-
Customer Service Representative
hace 5 días
Aguascalientes, México The Vanguard Insurance Agency A tiempo completoThe Vanguard Agency is a highly respected, independent, and very progressive insurance agency in the greater Houston area. We pride ourselves on our five-star service (check out our Google reviews!) and on being there for our client’s every insurance need, personal and commercial lines. We are growing faster than anyone else because we are not your...
-
Customer Service Representative
hace 1 semana
Aguascalientes, Aguascalientes, México The Vanguard Insurance Agency A tiempo completoThe Vanguard Agency is a highly respected, independent, and very progressive insurance agency in the greater Houston area.We pride ourselves on our five-star service (check out our Google reviews)and on being there for our client's every insurance need, personal and commercial lines.We are growing faster than anyone else because we are not your ordinary,...
-
Customer Service Representative
hace 4 semanas
Aguascalientes, México XtendOps A tiempo completoXtendOps is looking for account representatives to provide customer support to users in one of our leading companies. But let's make this job offer a bit more interesting. Let us tell you about us. We are a company with a strong focus on our people, we're innovating not just the customer service as an experience but we're solving the biggest IT questions...
-
Customer Service Ambassador
hace 3 días
Aguascalientes, Aguascalientes, México Flex A tiempo completoAt Flex, we foster an inclusive environment that values diversity and employee growth.Our mission is to create value through innovative products that improve people's lives. As a Customer Service Representative, you will play a crucial role in delivering exceptional customer experiences.Job SummaryWe are seeking a highly skilled Customer Service...
-
Customer Service
hace 2 días
Aguascalientes, México Sensata Technologies A tiempo completoThe Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer’s main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an...
-
Customer Service
hace 57 minutos
Aguascalientes, Aguascalientes, México Sensata Technologies A tiempo completoThe Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status.They will serves as the customer's main point of contact for delivery and order status.The customer service rep maintains proactive communication and acts on customer inquiries in an...
-
Remote - Customer Service Representative
hace 4 semanas
Aguascalientes, México Gordian Staffing A tiempo completo**Description**: - Gordian Staffing, A New Way of HR._ We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets. **Know about...
-
Customer Service Representative
hace 5 días
Aguascalientes, Aguascalientes, México Fedex Express Lac A tiempo completoCompany Overview\FedEx Express Latin America and Caribbean Division is a world-class company that consistently ranks among the World's most valuable and admired brands.\We are honored and proud to be recognized as a great place to work, a technology innovator, and one of the world's most respected companies.\Job Description\This role involves performing a...
-
Customer Service Representative
hace 4 días
Aguascalientes, Aguascalientes, México Flex Ltd A tiempo completoFlex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...
-
Customer Service Team Lead
hace 4 días
Aguascalientes, Aguascalientes, México The Vanguard Insurance Agency A tiempo completoThe Vanguard Agency is a respected insurance agency in the greater Houston area, known for its progressive approach to customer service. We strive to deliver exceptional support and tailor our services to meet the unique needs of our clients.As a Customer Service Representative at The Vanguard Insurance Agency, you will play a vital role in ensuring that our...
-
Bilingual Customer Service Representative
hace 1 semana
Aguascalientes, México The Vanguard Insurance Agency A tiempo completoThe Vanguard Agency is a highly respected, independent, and very progressive insurance agency in the greater Houston area. We pride ourselves on our five-star service (check out our Google reviews!) and on being there for our client’s every insurance need, personal and commercial lines. We are growing faster than anyone else because we are not your...
-
Bilingual Customer Service Representative
hace 1 semana
Aguascalientes, Aguascalientes, México The Vanguard Insurance Agency A tiempo completoThe Vanguard Agency is a highly respected, independent, and very progressive insurance agency in the greater Houston area.We pride ourselves on our five-star service (check out our Google reviews)and on being there for our client's every insurance need, personal and commercial lines.We are growing faster than anyone else because we are not your ordinary,...
-
Customer Service Representative
hace 4 semanas
Aguascalientes, México Nissan A tiempo completoSchedule: We are currently open from Monday through Friday from 7:00 am until 8:00 pm and Saturdays from 8:00 am until 2:00 pm (There could be a possibility of extending the service window until 9:00 pm [from Monday - Friday only] in the future) Schedules could fall within the time frame (6:00 am until 9:00 pm) during Monday - Friday and Saturdays from 8:00...