SAP Basis Application Administrator

hace 2 semanas

Saltillo, México SAP A tiempo completo

**We help the world run better**

**THE ROLE**

You will be responsible to drive continuous improvement to increase operation, availability and efficiency. Infrastructure landscape re-architecture and new technology adoption is another important part. Global thinking and a strong customer focus are essential.
**Your role will be SAP BASIS Application Administrator** driving critical topics related to escalation handling, Incident Management, Problem Management, Service request, build, migration, go-live, High Availability, Disaster Recovery, Backup & Restore.

**EXPECTATIONS AND TASKS**
- Avoid customer going to Red, Structural work to avoid escalations, using early warning dashboard
- Drive continuous improvement in the area of ECS architecture, ECS delivery and tools enhancement
- De-escalation of already escalated customer. (RED customer & Potential RED customer)
- De-escalate the customer by addressing the specific concerns from customer and by creating “RED” to “Green” plan. Regional SWAT team will engage directly with the customer along with CDM and TSM to de-escalate a customer situation

**SKILLS AND COMPETENCIES**
- Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, Business Objects solutions, Convergent Charging, Convergent Mediation, Opentext etc.
- Exposure to the automation tools /scripting or processes
- Experience in ITIL and IT Service Management processes such as Incident Management, Event Management / Monitoring, Change Request Management
- Experience in writing technical concepts, such as Knowable Base Articles, Wiki pages, Root Cause Analysis and BLOG entries etc.
- Experience in automation of monitoring or operational workflows
- Providing technical expertise and support in optimizing and tuning of Systems. Performance Optimization.
- Application Security, Backup and recovery strategies, performance tuning, System Copies, export-import, high availability, and disaster recovery strategy, export-import.
- Ready to learn other SAP product administrations like cloud connector, S4HANA etc
- Organize / Structure day2day documentation

**EDUCATION AND QUALIFICATIONS**
- 10+ years of related professional experience
- Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
- Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
- Professional Certification of SAP BASIS, Business Object with exposure to Project Management tasks including PMP and ITIL certification.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 393106 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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