Transcon Agent

Company Description

Become a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

**Job Description**:
**Major Duties and Responsibilities**
- Ensure smooth and timely freight process flow.
- Ensure accurate and timely data entry into our operational system.
- Track and Trace TRANSCON Files and reporting
- Use export TRANSCON Workflow on daily basis.
- Ensure accurate and timely client and vendors billing.
- Ensure delivery of freight and timely clearance when applicable
- Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
- Contribute to maintain good relationships with suppliers.
- Always meet compliance to regulations internal and external in accordance with government regulations.
- Understand department process flow and looking for best practices to improve operational efficiency and productivity.
- Ensure all customers standard operating procedures in place and updated in the DLSOPs.
- Meet KPI standards in accordance with the Company’s procedures.
- Escalation of problems to Management when necessary
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

**Qualifications**:
**Knowledge**:

- Expeditors’ Company Policies and Procedures
- Basic local regulatory knowledge for compliance
- Global Logistics Industry knowledge
- Hazardous materials certification (preferred)

**Skills**:

- Pro-active, strong organizational skills.
- Good computer skills (Excel, Word)
- Fluent in English
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

**Behaviors**:

- Positive and willing to help attitude.

Additional Information
**Training Requirements**:

- Meet company standards of 52 hours training per year, including as needed management/leadership training

**Education and Experience**:

- 6 months to 1 year related experience