Upsales Agent

**Responsibilities**
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets

**Requirements**:

- School completed
- 18+
- Advanced English
- Call center or sales experience
- Schedule availability

**Salary**
- Base Salary $15,000
- Hiring Bonus $3,000
- Performance Bonus up to $20,000
- Food coupons
- Life and medical insurance
- Permanent Placement Position / Direct Hire

**Salary**: $15,000.00 - $35,000.00 per month

Ability to commute/relocate:

- 64000, Monterrey, N. L.: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Sales, UpSales: 1 year (required)
- Tech Support: 1 year (preferred)
- Call Center: 1 year (preferred)

**Language**:

- English (required)

Work Location: One location