Ops Support Assistant
hace 1 semana
El Asistente de Apoyo de Operaciones 4 es un puesto de nível inicial a cargo de brindar servicios de apoyo de operaciones, incluyendo lo siguiente: mantenimiento de documentación/registros, almacenamiento y obtención de registros, mantenimiento de cuenta, aspecto y apertura de cuentas en coordinación con el equipo central de Operaciones. Además, el Asistente de Apoyo de Operaciones 4 es el enlace entre el personal de operaciones, los gerentes de relaciones, gerentes de proyecto, custodios y clientes. El objetivo general de este rol es brindar apoyo de operaciones cotidianas en cumplimiento de los procesos y la infraestructura de apoyo de operaciones de Citi.
**Responsabilidades**:
- Ayudar al gerente de la unidad al brindar orientación a todos los níveles del personal sobre los procesos y procedimientos operativos.
- Coordinar esfuerzos de equipo para garantizar la eficiencia de calidad, puntualidad y operación general para mantener el flujo de trabajo del departamento.
- Evaluar el equipo y asignación de recursos de personal y ayudar a identificar problemas potenciales que puedan afectar el flujo de trabajo del departamento.
- Interactuar con los departamentos internos y clientes externos para resolver problemas e inquietudes.
- Controlar el trabajo “en proceso” para cumplir con las normas de calidad y de negocios.
- Ayudar a tomar decisiones dentro de los procedimientos establecidos que equilibren las necesidades del empleado, la empresa y el cliente.
- Apoyar una gama amplia de productos y servicios y ser el experto en la materia del equipo.
- Evaluar adecuadamente el riesgo cuando se toman decisiones comerciales, demostrando una consideración particular por la reputación de la empresa y protegiendo a Citigroup, sus clientes y activos, al impulsar el cumplimiento de las leyes, las reglas y los reglamentos correspondientes, acatando la política, aplicando un juicio ético sólido en relación con el comportamiento personal, la conducta y las prácticas comerciales y escalando, administrando e informando los problemas de control con transparencia
**Calificaciones**:
- Entre 1 y 3 años de experiência relevante.
- De preferencia con experiência en sistemas de gestión de aprendizaje, sistemas de recursos humanos y conocimiento de aprendizaje y desarrollo.
- Dominio de habilidades informáticas.
- Capacidad para adaptarse a las nuevas tecnologías con rapidez y sin problemas.
- Demuestra de manera constante habilidades de comunicación escrita y verbal clara y concisa.
**Educación**:
- Diploma de bachillerato o equivalente.
La descripción de este puesto proporciona una revisión de alto nível de los tipos de trabajos realizados. Se pueden asignar otras obligaciones laborales según sea necesario.
El proceso requiere que tenga un contexto general sobre la validacion de cheques SBC (Salvo buen cobro) y Citibanamex que permita que pueda realizar:
- Validaciones de medidas de seguridad de cheques Citibanamex y SBC
- Validaciones de firmas de clientes e instrucciones de manejo de cuenta
- Validacion de firmas de funcionarios que firman los cheques de caja y certificados
- Aplicacion de cargos por devolucion a las cuentas de clientes Citibanamex
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
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