Call Center Sales Manager

hace 5 meses

Hermosillo, México ValorVIP A tiempo completo

POSITION OVERVIEW:
The Call Center Sales Manager oversees all aspects of our call center team. As a sales manager, you will ensure an exceptional customer experience in all customer touchpoints, including phone service and digital communication channels. This involves managing a team of supervisors to help develop efficient operations and promote sales and customer service. You will work to continuously improve client metrics by providing leadership, direction, and motivation to the workforce.

All applicants must be fluent in English and reside within driving distance of our office, located in Hermosillo, SO for the full-time on-site position.-:
POSITION RESPONSIBILITIES:
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish while proactively seeking ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisors to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account.

**Essential Duties**
- Lead a team of 5-10 call center supervisors responsible for inbound and outbound representatives.
- Responsible for coaching and developing reports on customer service processes and best practices.
- Manage metrics, performance criteria, policies, and procedures to improve call center productivity continuously.
- Drive a culture of accountability, continuous improvement, and personal excellence.
- Directs workforce management activities and sets performance goals and objectives accordingly.
- Develop and maintain a strategy for ensuring customer satisfaction in all service interactions.
- Provide team motivation and development to maximize sales opportunities.
- Responsible for the overall performance and productivity of direct reports
- Responsible for weekly payroll review and submission to ensure correct entries.
- Responsible for driving the growth of revenue and profit originating from a call center.
- Proven ability to meet performance, efficiency, and quality assurance targets.
- Monitoring of individual and team results to identify and act on both positive and negative performance.
- Communicate key messages effectively to ensure that direct reports are informed of process changes.
- Provide regular feedback to supervisors regarding performance wins and areas of opportunity.
- Work with other departments in the organization, such as quality assurance, training, IT, and recruiting.
- Develop and audit quality assurance strategies to ensure the delivery of world-class service.
- Determining work procedures, preparing work schedules, and expediting workflow
- Responsible for hiring, coaching, and terminating call center employees.
- Manage remote employees as needed.
- Other duties and responsibilities as assigned.

CANDIDATE QUALIFICATIONS:
**Required**
- Must be 18 years of age or older.
- High school diploma or equivalent
- Experience with data entry utilizing a computer.
- The ability to read and speak English fluently.
- Have a wired, high-speed internet connection (Download speed of 20Mbps+)
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Ability to work regularly scheduled shifts within our hours of operation, including the training period.
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Highly reliable with the ability to maintain regular attendance and punctuality.
- The ability to evaluate, troubleshoot, and follow up on customer issues.
- An aptitude for conflict resolution, problem-solving, and negotiation.
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage.
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
- Excellent interpersonal skills and the ability to build relationships with your team and customers.

PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMP

  • Call Center Sales Manager

    hace 5 meses

    Hermosillo, México MCI Military Recruitment A tiempo completo

    POSITION OVERVIEW: The Call Center Sales Manager oversees all aspects of our call center team. As a sales manager, you will ensure an exceptional customer experience in all customer touchpoints, including phone service and digital communication channels. This involves managing a team of supervisors to help develop efficient operations and promote sales and...

  • Call Center Sales Manager

    hace 5 meses

    Hermosillo, México MCI Careers A tiempo completo

    LOCATION: Hermosillo, SO POSITION OVERVIEW: The Call Center Sales Manager oversees all aspects of our call center team. As a sales manager, you will ensure an exceptional customer experience in all customer touchpoints, including phone service and digital communication channels. This involves managing a team of supervisors to help develop efficient...

  • Sales Agent

    hace 5 meses

    Hermosillo, México Grupo Estrategia A tiempo completo

    Important company within the Call Center sector is searching for your talent as: Sales Agent **Responsibilities**: - Maximizing company results and value. - Interacting with potential and existing clients in Spanish and English to provide assistance and resolve inquiries about a wide variety of products/services. - Conducting direct sales using...

  • Sales Representative

    hace 3 meses

    Hermosillo, México Intugo call center Hermosillo A tiempo completo

    Call Center Customer Service (On Site) **Job Description**: **Responsibilities**: Identify customer needs and recommend appropriate products or services Keep accurate records of customer interactions and transactions Follow up on customer inquiries not immediately resolved Maintain a high level of knowledge about our products and services Adhere to all...

  • Representante de Servicio al Cliente

    hace 3 semanas

    Hermosillo, Sonora, México Intugo Call Center A tiempo completo

    ¿Hablas INGLÉS?No dejes escapar esta oportunidad de unirte a nuestro equipo en Intugo Call Center.Buscamos a un profesional con habilidades en inglés conversacional avanzado para unirte a nuestro equipo de Atención al Cliente de telefonía.Si tienes experiencia en Call Center, gusto por la tecnología y disponibilidad de tiempo completo, esta puede ser...

  • Customer Service Representative for Sales Growth

    hace 7 días

    Hermosillo, Sonora, México Intugo Call Center A tiempo completo

    About Intugo Call CenterWe are an international company seeking a talented individual to join our team in a dynamic Auto CSR position.Compensation and BenefitsThe estimated salary for this role is between $8,500.00 - $8,920.00 per month, based on 36 hours of work per week in a daytime shift.In addition to the monthly bonus, employees may also receive a...

  • Representante de Servicio al Cliente Bilingüe

    hace 3 semanas

    Hermosillo, Sonora, México Intugo Call Center A tiempo completo

    **¿Estás listo para conectar con clientes en todo el mundo?**Te estamos buscando para unirse a nuestra comunidad de profesionales en Intugo Call Center, donde podrás desarrollar tus habilidades en servicio al cliente y aprovechar tus conocimientos en inglés.**Requisitos**• Experiencia en Call Center• Inglés conversacional - avanzado• Gusto por la...

  • Customer Service Representative

    hace 4 semanas

    Hermosillo, Sonora, México Intugo Call Center A tiempo completo

    The Customer Service Representative position at Intugo Call Center requires a detail-oriented individual with strong verbal and written communication skills. Key responsibilities include communicating with consumers and dealer-clients, working well in a fast-paced environment, and following defined business processes.**Requirements**:High school diploma or...

  • Representante de Atención al Cliente

    hace 4 semanas

    Hermosillo, Sonora, México Intugo Call Center A tiempo completo

    ¿Hablas INGLÉS?Estamos buscando a un profesional para unirse a nuestro equipo en TecnoParque.La empresa Intugo Call Center cuenta con vacantes para el área de Atención a clientes de telefonía.Si tienesInglés conversacional-avanzadoCuentas con experiencia en Call CenterGusto por la tecnología yDisponibilidad de tiempo completoCaracterísticas del...

  • Agente Bilingüe Senior

    hace 7 días

    Hermosillo, Sonora, México Intugo Call Center A tiempo completo

    En Intugo Call Center, buscamos a un profesional destacado para unir nuestro equipo como Agente Bilingüe Senior. Esta posición es perfecta para aquellos que tienen experiencia en atención al cliente y desean desarrollar su carrera en el ámbito de la tecnología.Sueldo: $16,500.00 - $18,200.00 al mesEsta posición se encuentra ubicada en nuestra sede en...

  • Coordinador de Call Center

    hace 5 meses

    Hermosillo, México Supergas Windstar A tiempo completo

    _**ACTIVIDADES**:_ - Supervisar y liderar un equipo de agentes de call center. - Garantizar que las llamadas de los clientes se gestionen de manera eficiente y con altos estándares de atención. - Resolver problemas complejos y atender consultas complicadas de los clientes. - Supervisar el rendimiento del equipo y asegurarse de que se cumplan los...

  • Customer Service Representative

    hace 4 semanas

    Hermosillo, Sonora, México Intugo Call Center A tiempo completo

    **Customer Service Role**At Intugo Call Center, we're seeking a skilled Customer Service Representative to join our team.**Key Responsibilities:** Communicate effectively with consumers and dealer-clients via phone and email Document and update customer information in our proprietary CRM system Field general inquiries and provide outstanding client solutions...

  • Bilingual Agent

    hace 5 meses

    Hermosillo, México Intugo Call Center A tiempo completo

    ¿Hablas INGLÉS? Tenemos un espacio para ti en nuestro site en plaza girasol Por crecimiento contamos con vacantes para el área de Atención a clientes de telefonía. Si tienes Inglés conversacional-avanzado Cuentas con experiência en Call Center Gusto por la tecnología y Disponibilidad de tiempo completo Tipo de puesto: Tiempo...

  • Full Time Customer Service Representative

    hace 24 horas

    Hermosillo, Sonora, México Intugo Call Center A tiempo completo

    Intugo Call Center seeks a highly motivated and detail-oriented individual to fill the role of Auto CSR. This position requires strong communication skills, both verbal and written, to effectively interact with consumers and dealer-clients.Key Responsibilities:Communicate with consumers and dealer-clients in a professional and courteous mannerFollow defined...

  • Bilingual Customer Service Representative

    hace 5 meses

    Hermosillo, México Intugo Call Center A tiempo completo

    **¿Hablas INGLÉS?** Tenemos un espacio para ti en nuestro site plaza girasol-. Por crecimiento contamos con vacantes para el área de Atención a clientes de telefonía. Si tienes Inglés conversacional-avanzado Cuentas con experiência en Call Center Gusto por la tecnología y Disponibilidad de tiempo completo Tipo de puesto: Tiempo...

  • Agente de Servicio Al Cliente Bilingüe Home Office

    hace 6 meses

    Hermosillo, México Call Center Force A tiempo completo

    **Vacante para la empresa Call Center Force en Hermosillo, Sonora**: **_ Vacante de Servicio al Cliente Bilingüe (Inglés Indispensable) 100% Home Office_** Responsabilidades: Proveer servicio y soporte al cliente de calidad, priorizando la satisfacción del cliente. Debido a las características del trabajo, se requiere conocimiento del idioma inglés...

  • Customer Service Representative

    hace 5 meses

    Hermosillo, México Intugo Call Center A tiempo completo

    ¿Hablas INGLÉS? Tenemos un espacio para ti en nuestro site en plaza girasol - Por crecimiento contamos con vacantes para el área de Atención a clientes de telefonía. Si tienes Inglés conversacional-avanzado Cuentas con experiência en Call Center Gusto por la tecnología y Disponibilidad de tiempo completo Tipo de puesto: Tiempo completo Tipo...

  • Representante de Call Center Comunicaciones

    hace 3 horas

    Hermosillo, Sonora, México Intugo Call Center A tiempo completo

    Estamos buscando un individuo dinámico que busque un rol de CSAR para comunicarse con consumidores y dealers en un entorno de alta intensidad.Requisitos:Habilidades clave:Fuerte habilidad verbal y escritaColaborador que puede manejar un ambiente frenéticoEscucha activa y experiencia en diálogoAptitud positiva y fuerte presencia telefónicaRequisitos...

  • Asistente Particular

    hace 3 semanas

    Hermosillo, Sonora, México Intugo Call Center A tiempo completo

    Estamos buscando a un Ayudante de Hogar confiable y responsable para unirse a nuestro equipo en Intugo Call Center. Se requiere experiencia previa en roles similares y conocimientos de las rutas de la ciudad y la ley de tránsito. Nuestro ideal es alguien con iniciativa, capacidad de planificar y organizar, y con una excelente atención al cliente. El...

  • Agente Telefonico

    hace 6 meses

    Hermosillo, México Intugo Call Center A tiempo completo

    ¿Hablas INGLÉS? Tenemos un espacio para ti en nuestro site en TecnoParque. Por crecimiento contamos con vacantes para el área de Atención a clientes de telefonía. Si tienes Inglés conversacional-avanzado Cuentas con experiência en Call Center Gusto por la tecnología y Disponibilidad de tiempo completo Tipo de puesto: Tiempo completo Tipo de...