Rf Senior Software Support Engineer, Region Flex

hace 2 semanas

Ciudad de México CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

4+ years of software development, or 4+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- B.E. or B.S in Computer Science or a related field
- Experience in agile/scrum or related collaborative workflows

The Region Flexibility team is focused on transforming how Music serves customer traffic by enabling seamless expansion into new AWS regions. This initiative involves scaling beyond primary regions such as DUB, IAD, and PDX to accommodate growth, regulatory changes, and minimize risks from region-specific outages. The team will develop core components that simplify the process of migrating services into new regions, enabling the use of distant availability zones while balancing latency and cost. This includes experimenting with latency-sensitive and latency-insensitive workloads, finding optimal placements for business logic and data, and reducing the complexity of managing cross-region systems.
Additionally, the team supports the creation of multi-region marketplaces, allowing services to scale smoothly as demand grows in key markets like the US and when new localization laws are introduced in smaller markets. The focus will be on abstracting complex networking and infrastructure management tasks, improving telemetry and observability, and centralizing decisions around capacity placement and data migrations. Collaboration with various teams is essential to ensure that solutions align with existing architectural needs while driving towards a more flexible and resilient future for SDO services. Through these efforts, the team aims to maintain high performance and availability for customers globally while optimizing costs and enhancing the overall developer experience.
Come innovate with the Amazon Music team
This is a highly impactful and visible role where you will serve as a key contact for critical Music stakeholders involved in regional expansion efforts. Primary responsibilities include owning the deployment and migration processes for new AWS regions, developing monitoring solutions to ensure optimal service performance, onboarding new validations into the system, performing deep dives, automating manual tasks, and addressing unique technical challenges associated with cross-region operations.
Key job responsibilities
- Develop scripts and automation tools to streamline routine support tasks, improving efficiency and reducing manual intervention.
- Participate in on-call rotations, responding to and resolving critical system issues to minimize downtime and impact on services.
- Work closely with software developers to troubleshoot escalated issues, optimize code, and implement fixes that improve system stability.
- Address customer support tickets promptly, providing clear communication and effective solutions to technical problems.
- Identify areas for improvement, driving initiatives to enhance the reliability, scalability, and performance of systems and processes.
- Set up and manage monitoring tools to proactively detect issues and ensure the system meets performance and availability targets.
- Create and maintain documentation, including standard operating procedures, troubleshooting guides, and knowledge-sharing resources.
- Provide guidance and mentorship to junior engineers, sharing best practices and helping to build a stronger support team.

About the team
The Region Flexibility team is at the forefront of Amazon’s next phase of growth, building solutions that will define how Music operates in new regions for the next decade. Your work will have a direct impact on the scalability and resilience of Amazon’s services, ensuring that we can continue to delight customers globally. If you're passionate about solving complex problems in distributed systems and want to be a part of a team shaping the future of cloud infrastructure, we’d love to hear from you.
- Advanced knowledge of UNIX/Linux operating system and tools
- Experience analyzing and troubleshooting RESTful web API calls
- Strong knowledge of programming, operating systems, and data structures concepts
- Demonstrated experience in Perl, Python, or shell scripts, and web technologies
- Demonstrated skill and passion for problem-solving and operational excellence
- Knowledge of AWS products and technologies
- Comfortable communicating cross-functionally and across management levels in formal and informal settings
- Shows creativity and initiative to improve productivity and develop defect reduction strategies using automation or creative processes

  • Rf Senior Software Support Engineer, Region Flex

    hace 2 semanas

    Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    4+ years of software development, or 4+ years of technical support experience - Experience troubleshooting and debugging technical systems - Experience in Unix - Experience scripting in modern program languages - B.E. or B.S in Computer Science or a related field - Experience in agile/scrum or related collaborative workflows The Region Flexibility team is...

  • Rf Software Support Engr, Region Flex, Amazon Music

    hace 2 semanas

    Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    2+ years of software development, or 2+ years of technical support experience - Experience troubleshooting and debugging technical systems - Experience in Unix - Experience scripting in modern program languages - B.E. or B.S in Computer Science or a related field - Sound Knowledge in Java programming The Region Flexibility team is focused on transforming...

  • Senior Software Architect

    hace 2 semanas

    Ciudad de México, Ciudad de México SENIOR SPIRIT OF ROSELLE PARK A tiempo completo

    Job DescriptionJob Title: Senior Software EngineerWe are seeking a highly skilled and experienced Senior Software Engineer to join our team at SENIOR SPIRIT OF ROSELLE PARK. As a Senior Software Engineer, you will be responsible for designing, developing, and testing software solutions that meet the company's needs.About the Role:The ideal candidate will...

  • Senior Software Engineer

    hace 4 semanas

    Ciudad de México, Ciudad de México IGT A tiempo completo

    Job SummaryIGT is seeking a highly skilled Senior Software Engineer to join our team. As a key member of our Systems Support organization, you will be responsible for designing, developing, and troubleshooting software programs for enhancements and new products.Key ResponsibilitiesDevelop software and support tools for design, infrastructure, and technology...

  • Senior Software Architect

    hace 1 mes

    Ciudad de México, Ciudad de México SENIOR SPIRIT OF ROSELLE PARK A tiempo completo

    Job DescriptionAt SENIOR SPIRIT OF ROSELLE PARK, we're looking for a skilled Senior Software Engineer to join our team. As a Senior Software Engineer, you will be responsible for designing, developing, and testing software solutions that meet the needs of our users.Key Responsibilities:Design and develop software solutions using a variety of programming...

  • Senior Cloud Engineer

    hace 1 mes

    Ciudad de México, Ciudad de México Coupa Software A tiempo completo

    Coupa Software is at the forefront of innovation, leveraging the latest technology to empower its customers with greater efficiency and visibility in their spend. We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.As a Senior Cloud Engineer, you will be responsible for building and...

  • Senior Software Engineer

    hace 4 semanas

    Ciudad de México, Ciudad de México Grupo Salinas A tiempo completo

    Job Title: Senior Software EngineerJob Description:We are seeking a skilled Senior Software Engineer to join our team at {company}. As a Senior Software Engineer, you will be responsible for designing, developing, and maintaining complex software systems.Key Responsibilities:Design and develop software systems using various programming languages and...

  • Senior Software Engineer

    hace 4 semanas

    Ciudad de México, Ciudad de México Sears A tiempo completo

    Job Title: Senior Software EngineerAs a Senior Software Engineer at our company, you will be responsible for designing and developing scalable software systems. Your primary focus will be on backend development, working closely with our team to ensure seamless integration with front-end components. Responsibilities:Design and develop scalable software...

  • Senior Full Stack Software Engineer

    hace 2 semanas

    Ciudad de México, Ciudad de México Capital One A tiempo completo

    We are seeking a talented Senior Full Stack Software Engineer to join our team at Capital One. As a member of our Agile team, you will design, develop, test, implement, and support technical solutions in full-stack development tools and technologies.

  • Senior Software Engineer

    hace 1 semana

    Ciudad de México, Ciudad de México Wipro A tiempo completo

    Job OverviewWe are seeking a highly skilled Senior Software Engineer to join our team at Wipro.

  • Senior Test Engineer

    hace 6 meses

    Ciudad Juarez, México Flex A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...

  • Senior Unisys Software Engineer Position

    hace 2 semanas

    Ciudad de México, Ciudad de México Snaphunt A tiempo completo

    Overview of the Senior Unisys Software Engineer RoleWe are seeking a highly skilled Senior Unisys Software Engineer to join our team at Snaphunt. The successful candidate will have expertise in Unisys platform architecture, COBOL and Algol programming languages, and DMSII and socket management programming.Key ResponsibilitiesGather and evaluate user feedback...

  • Senior Software Engineer

    hace 4 semanas

    Ciudad de México, Ciudad de México IDB Invest A tiempo completo

    Key Responsibilities:Our company is seeking a talented Senior Software Engineer to join our team. As a Senior Software Engineer, you will be responsible for designing, developing, and maintaining complex software applications.Design and develop software applications using a variety of programming languages and technologies.Collaborate with cross-functional...

  • Senior Software Engineer

    hace 4 semanas

    Ciudad de México, Ciudad de México Grupo Banzai Veracruz A tiempo completo

    At {company}, we're looking for a Senior Software Engineer to join our team and contribute to the development of our software solutions. In this role, you will be responsible for designing, implementing, and maintaining software systems, as well as collaborating with cross-functional teams to deliver high-quality products.

  • Senior Software Engineer

    hace 4 semanas

    Ciudad de México, Ciudad de México Carobra A tiempo completo

    Job Title: Senior Software EngineerWe are seeking a Senior Software Engineer to join our team. As a Senior Software Engineer, you will be responsible for designing, developing, and testing software applications using a range of programming languages and technologies. Your work will involve collaborating with cross-functional teams to identify and solve...

  • Senior Software Engineer

    hace 4 semanas

    Ciudad de México, Ciudad de México Cronoshare A tiempo completo

    We are seeking a Senior Software Engineer to lead our software development team.The ideal candidate will have a strong background in software engineering and experience in leading teams.Responsibilities include:Designing and developing software applicationsLeading a team of software engineersCollaborating with cross-functional teamsWe offer a competitive...

  • Senior Software Engineer

    hace 2 semanas

    Ciudad de México, CDMX Capital One A tiempo completo

    WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Senior Software Engineer Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers...

  • Senior Software Engineer

    hace 4 semanas

    Ciudad de México, Ciudad de México Consulta RH A tiempo completo

    We are seeking a Senior Software Engineer to join our team at {company}.The successful candidate will be responsible for designing, developing, and implementing software solutions using a range of technologies.Main Responsibilities:Design and develop software applicationsCollaborate with cross-functional teams to deliver software projectsIdentify and...

  • Support Engineer

    hace 2 semanas

    Ciudad de México, CDMX GSB Solutions A tiempo completo

    Important IT company At the Latin American level, growth requires: **Support Engineer** **Job description**: Required Expertise: 8-10 years Experience as a Senior Linux SDE (On-Call experience - Not really required) Strong troubleshooting and problem solving skills Automation experience Strong programming experience (prefer golang and/or python) Strong...

  • Senior Software Engineer

    hace 1 mes

    Ciudad de México, Ciudad de México BetterCloud A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Software Engineer to join our team in Mexico City. As a key member of our engineering organization, you will be responsible for designing and implementing scalable software solutions using Java, ReactJS, and Microservices technology stack.Our ideal candidate will have 5+ years of experience with Java,...