Collections Representative

In this role you will be negotiating resolutions for accounts that are 5-59 days past due. Provides customer service by adhering to a call plan and by demonstrating NMAC/IFS Core Values. Contributes to building brand value and achieving enduring profitable growth.

**Job functions Include but are not limited to**:

- Stays available to receive outbound and inbound phone calls on delinquent accounts, resolving delinquencies by negotiating payment arrangements that will benefit both NMAC/IFS and customer.
- Researches and finds a solution for customer´s disputes, questions and concerns related to the account status.
- Maintains standard delinquency percentages and clearance ratios for individual portfolios, thereby achieving standard scores on Quality Assurance phone monitors.
- Must be able to utilize all tools available and creatively investigate all possible leads. Analyzes delinquent accounts for appropriate action and make recommendations to Sr. Car or Supervisor.

**Job Knowledge and Skill**:
**Requirements**:

- High school diploma required; BA degree preferred.
- Knowledge of collections techniques, business practices, and related state and federal regulations.
- MS Office intermediate.
- Fluent English.

Competencies
- Action Oriented.
- Dealing With Ambiguity.
- Conflict Management.
- Customer Focus.
- Decision Quality.
- Interpersonal Skills.

**Schedule**:
Availability to work 48 hrs per week
- Schedules could fall within the time frame (7:00 am until 8:00 pm) during Monday - Friday and Saturdays from 8:00 am until 12:00 pm

Depending on Department requirements, a 6 day or 5 schedules will be assigned for at least 6 months.
- Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
- Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.

Aguascalientes Aguascalientes Mexico

Aguascalientes Aguascalientes Mexico