Sales Sup

**Customer Service Representative**

RHI Magnesita has an amazing opportunity for Customer Service Representative Professional** **in Monterrey Nuevo Leon, México

The Customer Service Representative Professional is responsible for developing, managing and delivering support services to the organization's sales. A Professional Experienced applies practical knowledge of job area typically obtained work experience.

This position will report to the Head of Sharla Camila Serafim Diniz.

**The Customer Service Representative Professional tasks include**:

- Developing and plan training plans
- Processing orders from customers and resolving complaints;
- Advising customers on product shortages, expected delivery dates, price changes, etc;
- Acting as liaison between customers, production and distribution departments;
- Selecting, managing and training on sales related systems & databases;
- Assisting sales teams with individual account and sales territory planning;
- Assisting sales teams with sales reporting.

**About you**

Do you have:

- Bachelor's Degree
- Minimum 2 years of experience is required
- Create a report creation and data analysis
- Bilingual in Spanish and English
- Basic SAP knowledge
- Knowledge in logistics
- High proficiency with MS Office Suite of products, specifically MS Outlook, Excel, Word, and PowerPoint
- Ability to interact with staff, partners, and the public with a calm and professional demeanor
- Excellent Problem solving and organizational skills
- Hand on, forward thinking, and improvement/results driven
- Familiar with data input, output, report creation and data analysis
- Works effectively and collaboratively, including clear written and verbal communications

**What we bring to the table**

As a much-valued employer:

- **Amazing benefits Christmas Bonus, Food vouchers, Saving funds, Life insurance, disability insurance, and more**

**Do you recognize yourself in this role?**

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