Senior Network Support Engineer
hace 7 meses
**DESCRIPTION**:
Join the Cutting Edge of Cloud Technology:
Are you ready to be a part of the dynamic realm of cloud computing? At EPAM Systems, we're seeking a Senior Network Support Engineer with a passion for solving complex challenges in the world of cloud platforms and big data products. Collaborate with a team of seasoned professionals, provide top-tier technical support, and become a key player in shaping the future of cloud computing.
Position Overview:
As a Senior Network Support Engineer, you'll step into the heart of cloud technology and play a pivotal role in customer success. Join a global 24x7 support organization, where you'll engage with clients across the globe to address inquiries, troubleshoot issues, and provide comprehensive solutions. Your expertise will be the bridge between customer concerns and technical resolutions, contributing to the continuous improvement of our cloud products.
RESPONSIBILITIES
- Swiftly respond to customer inquiries, troubleshoot, diagnose root causes, and ensure satisfying resolutions
- Lead escalations to ensure customer satisfaction and timely issue resolution
- Collaborate with engineers from different technical domains to tackle intricate cross-domain challenges
- Seamlessly manage case hand-offs across geographical regions to provide round-the-clock premium customer support
- Adhere to communication guidelines and security protocols during interactions
- Categorize support requests for comprehensive analytics
- Generate support documentation, facilitate knowledge sharing, and deliver training
- Stay at the forefront of cloud technology by continuously updating your technical skills
**REQUIREMENTS**:
- Expertise in networking principles (TCP/IP, routing, firewalls) and related troubleshooting tools
- Proficiency in Linux/Unix, including using tools like lsof and Netstat for process and port analysis
- Unwavering attention to detail, fast learning abilities, and exceptional communication skills
- Basic understanding of SQL or other programming languages
- Familiarity with Python or other programming languages at a basic level
- Fluent English proficiency in both verbal and written communication
- Availability to cover one weekend day as required
- Embrace hybrid work mode, with 2 days in the office and 3 days working remotely
WE OFFER
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
- Monthly non-taxable amount for the electricity and internet bills
CONDITIONS
-
Network Support Engineer
hace 8 meses
Guadalajara, México f5 A tiempo completoEverything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. The Challenges You Get to Accomplish Do you take pride in excellent and quality customer service? Then this could be an exciting...
-
Network Support Engineer
hace 3 meses
Guadalajara, México EPAM Systems A tiempo completoWe are currently looking for a **Network Support Engineer **to join our dynamic team. In this role, you will play a vital part in supporting and maintaining our network infrastructure, ensuring its stability and performance. If you are passionate about network engineering and possess strong network skills, we welcome you to contribute to our innovative...
-
Senior Network Reliability Engineer
hace 7 meses
Guadalajara, México AstraZeneca A tiempo completo**Senior Network Reliability Engineer** **About the AstraZeneca** AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development, and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At...
-
Senior Network Automation Engineer
hace 8 meses
Guadalajara, México AstraZeneca A tiempo completo**Positions are open to Mexican Citizens and official residents of Mexico.** **Location: Guadalajara (hybrid)** **Strong English interpersonal skills required**: **About the AstraZeneca**: **AstraZeneca is a global, science-led, patient-focused pharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines...
-
Network Support Engineer Ii
hace 1 mes
Guadalajara, México f5 A tiempo completoEverything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. The Challenges You Get to Accomplish - Do you take pride in excellent and quality customer success? Then this could be an exciting...
-
Network Engineer
hace 2 semanas
Guadalajara, México Finastra USA Corporation A tiempo completo**Responsibilities**: Key Major Function Finastra is currently seeking a Senior Network Engineer to join our amazing network team. Reporting to the Senior Manager, Network Engineering, this position is responsible for maintenance of Finastra’s global network of data centers, cloud solutions and corporate locations. This position will work with internal...
-
Network Support Analyst
hace 2 semanas
Guadalajara, México NTT Data Services A tiempo completo**Req ID**: 231164 We are currently seeking a Network Support Analyst to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). **Must have skills** **_:_** - _Full understanding of WAN/LAN networking including design elements and protocol interoperability. - 4 Years of experience_ - _Strong Knowledge of network operation devices such as routers,...
-
Network Support Analyst
hace 2 semanas
Guadalajara, México NTT DATA A tiempo completo**Req ID**:231164 We are currently seeking a Network Support Analyst to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). **Must have skills**: - Full understanding of WAN/LAN networking including design elements and protocol interoperability. - 4 Years of experience - Strong Knowledge of network operation devices such as routers, switches and...
-
Network Support Engineer
hace 3 semanas
Guadalajara, México EPAM Systems A tiempo completo**Description** You are curious, persistent, logical and clever - a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a **Network Support Engineer **. Scroll down to learn more about the position’s...
-
Network Engineer
hace 7 meses
Guadalajara, México UST A tiempo completo**Network Engineer** **Network Operations Associate ll **Who we are**: Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. UST is a...
-
Network Support Engineer Ii
hace 7 meses
Guadalajara, México f5 A tiempo completoEverything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. The Challenges You Get to Accomplish Do you take pride in excellent and quality customer success? Then this could be an exciting...
-
Senior Network Engineer
hace 1 semana
Guadalajara, México NTT DATA A tiempo completo**Req ID**: 239960 We are currently seeking a Senior Network Engineer to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). **Requirements**: - This environment include, but not limited to: Velo Cloud, Cisco router, Nexus switches, CISCO Wireless, CISCO ACI and SD-WAN. - Knowledge of Routing and switching design, Wireless Design configuration,...
-
IT Network Engineer
hace 6 días
Guadalajara, México Continental AG A tiempo completoTasks IT Network Engineer to support local network operations such as: - Network topology design. - First level support to network incidents. - Configure and administrate network devices. - Monitor network infrastructure. - Install and support network firewalls infrastructure. **Qualifications**: - Proven experience on network engineering. - CCNP...
-
Senior Network Infrastructure Engineer
hace 5 horas
Guadalajara, Jalisco, México Ntt Data A tiempo completoWe are seeking a highly skilled Senior Network Infrastructure Engineer to join our team in Mexico.This role involves planning, designing, implementing, and maintaining networked systems, including configurations, supporting/troubleshooting network problems, and coordinating with vendors for the installation of network equipment such as routers, bridges,...
-
Network Support Specialist Advisor
hace 1 día
Guadalajara, México NTT DATA A tiempo completoWe are currently seeking a Network Support Specialist Advisor to join our team in Mexico **Position overview** - Act as point of escalation for the Network Data team and collaborate with internal services support teams to ensure timely resolution of issues. - Manages the development of innovative and cost-effective solutions to problems of clients. -...
-
Senior Network Reliability Engineer
hace 4 meses
Guadalajara, México AstraZeneca A tiempo completo**Positions are open to Mexican Citizens and official residents of Mexico.** **Location: Guadalajara (hybrid)** **Strong English interpersonal skills required**: **About the AstraZeneca**: **AstraZeneca is a global, science-led, patient-focused pharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines...
-
Cloud Network Support Engineer
hace 2 meses
Guadalajara, México EPAM Systems A tiempo completoWe are seeking a talented and experienced **Cloud Network Support Engineer** to join our global 24x7 support organization. RESPONSIBILITIES - Provide initial response to customer's inquiry, troubleshoot, provide updates, identify root case, and resolve the issue to the satisfaction of customer - Handle escalation from customer and lead to satisfactory...
-
Global Network Engineer
hace 3 semanas
Guadalajara, México Driscoll's A tiempo completoPlease join us in our next adventure: transforming our farming heritage to meet the next generation of the agriculture industry - AgTech, where agriculture and technology intersect. Bring your creative technical skills to the table! Driscoll’s has an exciting opportunity! We are hiring a new Global Network Engineer to help us grow our company and expand...
-
Network Engineer Ii
hace 3 días
Guadalajara, México f5 A tiempo completoCome work at a place where innovation and teamwork come together to support the most exciting missions in the world! Why do you want to join our team? But our success isn’t driven solely by what we do. We also care deeply about how we do it. At F5, our culture is how we live, every single day. And it’s producing extraordinary results-not only for our...
-
Ip Network Engineer
hace 3 semanas
Guadalajara, México Transtelco A tiempo completoFlō Networks is a leading provider of telecommunications services between the US and Mexico. We provide connectivity and managed services to Fortune 1000 companies, telecommunications, and cable companies over a fiber optic network that spans over 13,000 miles between both countries. We have an immediate need for an experienced **IP Network Engineer**....