
Customer Service Analyst 2-support
hace 3 semanas
Career Level - IC2
- Responsible for providing customers with the guidance and support needed throughout the full life cycle of subscription to ensure successful and effective use of CX Application products (onboarding, provisioning, implementation, adoption, product updates, governance, cross-sell/up-sell and renew). _
- _Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client. _
- _Develop and manage relationship with customers at operational and management levels. _
- _Develop and maintain relationships with management across lines of business and third parties. _
- _Implement governance meetings at customer (at levels operational and executive). _
- _Act as the primary liaison between Oracle, the customer, and other involved parties. _
- _Responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support, Engineering, Operations, etc.) and coordinating resources to resolve problems. _
- _Collaborate daily with product team members from EMEA, APAC, and North America. _
- _Job duties are varied and complex utilizing independent judgment._
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Customer Service Analyst 2-support
hace 4 semanas
Zapopan, México Oracle A tiempo completo**Position Scope**: - Responds to all incoming calls, from both external and internal customers - Translates Service Requests (SRs) within language scope - Monitors work queues for exceptions, new SRs and transfers - Report to a regional Global Customer HUB manager - Works with GRID engineers, managers and other internal resources to facilitate the...
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Technical Analyst 2-support
hace 3 semanas
Zapopan, México Oracle A tiempo completoOracle IT-Support personnel have a deep understanding of the company products and extensive experience in troubleshooting, helping customers solve technical issues usually by remote diagnosis on the phone or via chat support in a timely manner. An Oracle IT-Support Analyst must have real technical expertise in order to be able to help the customer, work...
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Technical Analyst 2-support
hace 3 semanas
Zapopan, México Oracle A tiempo completo**Qualification/Requirements** Minimum 3 years of relevant experience working as IT Service Desk analyst level 2+ - Willingness to work weekends (flex scheduling) - Ability to diagnose and resolve general technical issues (on Win, macOS, Linux) - Proven experience and knowledge from medium to high level in tech support on at least FOUR of the following...
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Customer Service Representative
hace 2 semanas
Zapopan, México Intrategia Consultoría A tiempo completoA swedish company, Leader in têxtile climate solutions Request talent for company growth Experience: Inside Sales, Customer Service, Sales assistant, Sales Analyst. **Requirements**: - Bachelor degree - Advanced English Principal functions: - Document control for each customer - Translations for marketing, articles, mailers, cases, etc. - Follow up...
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Customer Service Analyst
hace 2 semanas
Zapopan, México Elanco A tiempo completoEducation : EQUIVALENTEXPERIENCE**At Elanco (NYSE: ELAN) - it all starts with animals!****As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.We're driven by our vision of 'Food and Companionship Enriching Life' and our approach to sustainability - the...
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Customer Service Analyst
hace 4 semanas
Zapopan, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
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Customer Service Coordinator
hace 3 semanas
Zapopan, México PROCESADORA DE JALISCO S.A. DE C.V. A tiempo completo**Customer service coordinator** **MAIN RESPONSIBILITIES**: - Prepare quotes requested by clients - Customer Support - Order management - Product request and shipment - Attention to customer visits **KNOWLEDGE, SKILLS AND ABILITIES**: - MS Office skills (EXCEL) - Mathematical abilities - Organized - Communication skills - Conflict management skills -...
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Customer Service and Support Specialist
hace 12 horas
Zapopan, Jalisco, México Bunzl De Mexico A tiempo completo**Company Overview**Bunzl De Mexico is a leading distributor of business products in Mexico, providing solutions to various industries. We are committed to delivering exceptional customer service and support to our clients.
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Customer Support Associate
hace 2 días
Zapopan, México Arrow Electronics, Inc. A tiempo completo**Position**:Customer Support Associate**Arrow Electronics** is looking to hire a Customer Support Associate to join our team in Guadalajara, MX to work out of our HP Office, located in Periferico Sur.**What You'll Be Doing**- Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action...
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Customer Service Analyst
hace 16 horas
Zapopan, Jalisco, México Elanco A tiempo completoEducation : EQUIVALENTEXPERIENCE**At Elanco (NYSE: ELAN) - it all starts with animals****As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.We're driven by our vision of 'Food and Companionship Enriching Life' and our approach to sustainability - the...
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Customer Service Associate Iii
hace 3 semanas
Zapopan, México e-Infochips A tiempo completo**Position**: Customer Service Associate III Arrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX. **What You'll Be Doing** - Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff. - Order entry &...
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Customer Service Associate Iii
hace 2 semanas
Zapopan, México Arrow Electronics, Inc. A tiempo completo**Position**:Customer Service Associate IIIArrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX.**What You'll Be Doing**- Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.- Order entry &...
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Customer Service
hace 1 semana
Zapopan, México Procesadora De Jalisco S.A. De C.V. A tiempo completo**Customer service****MAIN RESPONSIBILITIES**:- Prepare quotes requested by clients- Customer Support- Order management- Product request and shipment- Attention to customer visits**KNOWLEDGE, SKILLS AND ABILITIES**:** NATIVE OR ADVANCE ENGLISH ESSENTIAL**- MS Office skills (EXCEL)- Mathematical abilities- Organized- Communication skills- Conflict management...
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Customer Service Coordinator
hace 2 semanas
Zapopan, México Procesadora De Jalisco S.A. De C.V. A tiempo completo**Customer service coordinator****MAIN RESPONSIBILITIES**:- Prepare quotes requested by clients- Customer Support- Order management- Product request and shipment- Attention to customer visits**KNOWLEDGE, SKILLS AND ABILITIES**:- MS Office skills (EXCEL)- Mathematical abilities- Organized- Communication skills- Conflict management skills- Attentive to...
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Customer Service Specialist
hace 12 horas
Zapopan, Jalisco, México Citi A tiempo completoCiti seeks a highly skilled Customer Service Specialist to join our team. As a key member of our Branch staff, you will be responsible for delivering exceptional customer service experiences, promoting our products and services, and coordinating the effective use of resources.Responsibilities:Promote Citi's products and services to clients, enhancing their...
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Customer Support
hace 3 semanas
Zapopan, México e-Infochips A tiempo completo**Position**: Customer Support Arrow Electronics is looking to hire a Customer Support to join our team in Guadalajara! **This position requires fluency in English, please provide your CV/resume in English.** **What You'll Be Doing** - Provide customer service to internal and external customers while facilitating the customer dispute and returns and...
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Computer Systems Support Analyst
hace 2 días
Zapopan, Jalisco, México HCLTech A tiempo completoJoin HCLTech, a global leader in technology, as an IT Service Desk Agent.In this role, you will provide technical support to customers via various communication channels, classifying service calls and routing them to internal teams as needed.Key responsibilities include coordinating with level 2 and 3 support staff to resolve complex technical...
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Customer Support
hace 3 semanas
Zapopan, México E-Infochips A tiempo completo**Position**:Customer SupportArrow Electronics is looking to hire a Customer Support to join our team in Guadalajara!**This position requires fluency in English, please provide your CV/resume in English.****What You'll Be Doing**- Provide customer service to internal and external customers while facilitating the customer dispute and returns and replacement...
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Customer Service Advisor
hace 2 días
Zapopan, Jalisco, México Tata Consultancy Services A tiempo completoTata Consultancy Services is a leading IT services, consulting and business solutions organization that delivers exceptional results to global businesses. Our unique Global Network Delivery Model enables us to provide a wide range of services including IT, BPS, infrastructure, engineering and assurance.As a Customer Service Representative, you will play a...
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Radiology Customer Analyst
hace 2 días
Zapopan, Jalisco, México Carestream Health A tiempo completoAs a Radiology Customer Analyst at Carestream Health, you will play a critical role in ensuring customer satisfaction and driving business growth.Key responsibilities include assisting incoming calls to BOC (Business Ops Center), maintaining fluid communication with customers, and guiding queries in a timely manner.Key Qualifications:High School...