Supply Chain Manager

hace 2 semanas

Desde casa, México SafeGuard Global A tiempo completo

Job Description:
The GEO Supply Chain Manager will play a key role in ensuring partners maintain exceptional service at all times through regular partner governance and close relationships with internal clients

Key Responsibilities:

- Maintain induction programs for new partners ensuring that all internal processes and procedures are understood completed
- Act as Supply Chain SPOC with internal stakeholders as required
- Ensure partner SLA’s are met across all products
- Ensure all partner artefacts and pricing information is upto date in the internal system.
- Ensure partners are adhering to KPI defined.
- Work closely with the internal key stakeholders to maintain and identify potential issues that require partner governance resolution,
- Conflict resolution support in line with internal escalation process.
- Using the company CRM system to keep track of contract renewal dates and negotiate upon renewal time.
- Provides regular two-way communication between the partner and Safeguard Global, to provide strong team representation and set proper Safeguard Global governance and expectations.
- Ensures partner is aware of Safeguard Global services, vision and values and represents best interests of Safeguard Global at all times.
- Work closely with the SVP GEO Operations to gather key data essential to driving strategic metrics, including driving internal partner surveys and forecasting metrics
- Identify opportunities to channel new business opportunities via the partner network
- Ensures partner rate card is always adhered to maintain company profits and identify opportunities to improve direct margin.
- Support Safeguard Global Finance to solve invoicing disputes quickly
- Responsible for tracking/monitoring escalated client issues to ensure positive outcomes using our ticketing tool.
- Provide regular input on all account activity, including status and call reports on a regular basis
- Where required undertake monthly governance with select partners
- Source and Onboard partners to support GEO services as allocated using available due diligence tools.
- Maintain Partner records to ensure they meet minimum compliance requirements at all times and in preparation for annual internal and external audits

Mandatory Skills required:

- Degree educated in a business management or similar
- Minimum 3 years account management experience in a supply chain or client service role
- Experience in SLA management, account reviews, forecasting and problem resolution planning
- Excellent written and oral communication skills
- Extremely organized
- Self-Motivated, goal oriented, persistent and a skilled negotiator
- Plans and carries out responsibilities with mínimal direction
- Can demonstrate a high level of initiative and work well in a team environment Customer / supplier negotiations in a service related environment. Experience using Salesforce or similar CRM tool, Excel, PowerPoint and other standard business tools
- Working with and supporting suppliers, clients or third party outsourcing relationships
- Works well under pressure

Desirable Skills:

- Language skills a distinct advantage
- Managing complex projects
- Project management skills with experience using MS Project, ProjExec, smartsheet or other project management software

At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.

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