(Cen) Business Process Consultant

hace 5 meses

Monterrey, México CEMEX A tiempo completo

As a Business Process Consultant, you will play a key role in leading and supporting Cemex in the analysis, optimization, and implementation of business processes, leveraging automation solutions to drive efficiency and productivity. Working under the guidance of Process Evolution & Portfolio Management team, you will conduct process assessments, recommend improvements, and assist in the implementation of streamlined workflows to deliver successful process improvement initiatives.

**Main Responsibilities**:
**1. Process Analysis Support**:

- Assist in analyzing existing business processes to identify areas for improvement and inefficiencies.
- Collaborate with team members to gather and document requirements.

**2. Data Collection and Research**:

- Conduct research and gather relevant data to support process analysis.
- Assist in the collection and interpretation of quantitative and qualitative data.

**3. Documentation**:

- Produce the documentation of current and future processes, workflows, and standard operating procedures.
- Maintain organized and up-to-date process documentation.

**4. Recommendation Development**:

- Support the development of recommendations for process improvements based on analysis and industry best practices.

**5. Implementation Assistance**:

- Work closely with senior consultants and operations to support the implementation of recommended process changes.
- Assist in communicating changes to relevant stakeholders.

**6. Training and Support**:

- Assist in the development of training materials for employees on new processes.
- Provide support during training sessions and help address user inquiries.

**7. Technology**:

- Learn Cemex’s BPM platform and be prepared to provide training to users.

**Position Challenges**:

- Work with team members from different cultures located in different time zones.
- Multiple cross functional and regional stakeholder management
- Adapt to a fast-paced matrix organization with always changing environment and priorities.
- Self-starter, proactive, in solving complex and not clearly defined business problems

**Qualifications**:
Academic
- Bachelor's degree in Business, Information Technology, or related field. Master's degree is a plus.

Areas of expertise:

- 3 years+ in business analysis, process management, process modelling, process engineering, continuous process improvement
- Experience as a Business Process Consultant, with a focus on automation, RPA, and process mining is a plus.
- Strong interest in business process improvement and consulting.
- Excellent analytical and problem-solving skills.
- Effective communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and BPM software and tools (preferably)
- Project Management experience
- Fluent in English and Spanish (spoken and written), any other languages is a plus.

Soft skills:

- Analytical thinking
- Attention to detail.
- Effective Communication, influencing, facilitation and good presentation skills.
- Excellent teamwork and interpersonal skills.
- Adaptability
- Eagerness to learn and grow.
- Capable of interacting with multi-cultural and multi-generational teams
- Customer Service Oriented
- You are solution oriented, have an innovative mindset, an entrepreneurial spirit and are passionate about driving change.
- Fluent in English

**Internal/External Relations**:
INTERNAL
- Country Operations across the globe
- Functional Networks Leaders & teams
- Program Management Office
- Regional/Country Operations
- PIT: Security, Architecture, Software development, IT services etc.
- GES (Shared Service Centers)

EXTERNAL
- External organizations (e.g. APQC) and suppliers

**CEMEX Diversity and Inclusion Statement**:
At CEMEX, we recognize the diversity of the world in which we live and in which we do business. We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity, and nationality. We promote a culture of equity for the construction of a sustainable business and the well-being and development of CEMEX employees.

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