Itm Ps

**ITM - Property Services - Support Coordinator**

at Evernest

**COMPANY OVERVIEW**

Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in 30+ of the nation's most investable markets and with over 15k homes under management, Evernest is recognized as one of the largest single-family and small multi-family brokers and property management companies in the country.

We’re on a mission to build something great. Our goal is to manage 25,000 homes by 2024 and 250k homes by 2030. It’s an exciting journey but we can’t do it alone. Evernest is looking for driven individuals who share our vision and are committed to our goals, core values and want to build a better future for our clients and the communities we serve.

**MISSION**

The Property Services Support Coordinator is the face of maintenance for External Vendors inside of the market. This individual is responsible for all External (Vendor) functions of maintenance regarding the following: revenue, profitability. With all positions, you must “treat it like you own it”

This person must move with urgency on a daily basis, be decisive and assertive, solve problems using data and factual information, and finally, have a knack for detailed, accurate work.

A large responsibility for this position will be supporting and communicating with our External Vendors. Your job is to provide oversight to the External Vendors and to ensure they understand the full scope and the why behind their role. This understanding centers around each vendor knowing what their days/weeks look like and full support for them to be successful in staying busy and completing projects timely.

**Outcomes**
- 3rd Party Vendor Management - 5 Day Life Span on Melds
- Daily Follow up with Vendors on Assigned Work
- Weekly Follow up on Vendor Invoices
- Daily Review Vendor Estimates

**New Vendor On Boarding**
- Min 2 Vendors and 1 Emergency Vendor on boarded at all times for each trade
- Maintain Workers Comp Compliance
- Vendor report in Appfolio is up to date at all times

**Core Competencies**
- Evernest Core Values
- Ownership and leadership skills necessary to follow through on all issues
- Ability to hold team accountable to KPIs and processes
- Independent problem solver
- Collaborates with Operations Team
- Willing to go above and beyond for the organization
- Are you committed to doing the small things that equal big results that directly impact the maintenance department?

**CORE VALUES**
To be considered for this position, you must connect deeply with Evernest’s company core values:
**1. Win Together** - Without sacrificing our core beliefs, we will always put the Team first. Individually, we can only achieve so much; as a team, everyone can meet, and exceed their goals.

**2. Do the Right Thing** - We will always be honest with each other, our residents, and our owners. We operate a truth-based property management company with high levels of accountability, regardless of how it affects us individually or as a company.

**3. Own the Outcome** - We will continuously strive for the best way to serve our Owners by frequently updating our processes, pushing ourselves never to be stagnant and never accepting the status quo. We are determined to revolutionize this industry.

**4. Embrace the Grind **- We are committed to the vision and core values, no matter what it takes or how long.

**5. Grow Daily** - We strive to grow as people as well as professionals. The positive habits we create in life impact our company and our clients.