Quality Assurance Analyst

hace 4 semanas

Tijuana, México Allstate A tiempo completo

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

The Quality Assurance Analyst II conducts quality verification of operations core business processes within the area of responsibility. This role is also responsible for supporting the implementation of consulting projects through data gathering, analysis and research, and identifying and recommending process improvements.

**Key Responsibilities**:

- Supports the implementation of consulting projects through data gathering, analysis and research
- Implements updates to policies and procedures by monitoring fluctuations in industry trends, tracking customer needs, foreseeing potential impacts to products and services
- Identifies process improvements based on analysis of individual and aggregate level performance data compared to established quality standards
- Follows through on all client-based feedback including any corrective measures required in order to address performance deficiencies identified
- Interfaces with client, relationship management, and functional leadership as required in order to ensure attainment of key performance metrics
- Provides functional, procedural, or strategic guidance to create value, maximize growth and improve business performance for the company
- Develops and maintains strong product and process knowledge with attention to detail
- Works with manager to build QA programs, formats, and other documentation
- Conducts quality audits of operations core business processes
- Completes quality audits and reporting within established timeframes

**Education**:

- 4 year Bachelors Degree (preferred)

**Experience**:

- 0-2 years experience (preferred)

**Supervisory Responsibilities**:

- This job does not have supervisory duties.

**Functional Skills**:

- Process thinker with demonstrated ability to leverage data in problem solving; makes recommendations for process improvements
- Intermediate to Advanced skills in Microsoft Office, primarily Excel and Word
- Strong written, oral and presentation skills
- Strong leadership and conflict resolution skills
- Proven self-starter capable of determining work priorities and timelines to achieve superior results
- Demonstrated ability to perform in a fast paced, dynamic operations environment
- Demonstrated ability to collaborate with leadership, peers and other stakeholders to achieve superior results

**Compensation**

Compensation offered for this role is $0 - 1,200,000 per day and is based on experience and qualifications.

At National General, great things happen when our people work together. That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

**Good Hands. Greater Together.®**

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

**Companies & Partners**

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

**Benefits

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