IT Manager Voice Operations

hace 3 semanas

Saltillo, México PepsiCo A tiempo completo

Overview:
PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY’S ®, DORITOS ®, CHEETOS ®, GATORADE ®, PEPSI ®, QUAKER ® and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.

Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.

Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.

Now we are looking for this position:
**Responsibilities**:
**Sr. Manager Voice Lead**

**Main Purpose**
- The Sr. Manager Voice Operations role in the GWS team is global in nature. This role will be working on PepsiCo’s Global Transformation initiatives related to Cloud PBX, Voice Infra, SIP, and Contact centre technology to modernize the Voice infrastructure and maintain service reliability of the systems operationally. This role will work closely with the sector delivery leads, infrastructure engineers, SMEs, IT engineers, and architects. The individual requires a well-rounded domain knowledge of Voice, Video & Network technologies._
- PepsiCo has a highly complex Communications implementation that is globally distributed and has varied components, requiring skilled engineering efforts to manage the infrastructure. In addition, the resource will provide coverage of required skills during the time zone. As we progress our strategic journey to leverage the cloud and transform Voice footprint to save cost, this role will also be required to drive global transformation initiatives, Set standards to modernize the infrastructure, provide thought leadership, technical oversight, and stakeholder management to lead global programs across GWS._

**Accountabilities** / Responsibilities**
- _
Manage Voice technology footprints, facilitate leverage and reuse, and ensure successful delivery of global Voice Services across the enterprise. _
- _Drive standardization and simplification across the existing environments and develop roadmaps to reduce the overall total cost of ownership (TCO) for the function._
- _ Development, refinement, publishing, and socialization of patterns, policies, guidelines, and technology standards _
- _Provides technical and analytical support in identifying, analyzing, and resolving problems of moderate to highly complex issues. _
- _Ensuring the successful deployment of Voice foundation. _
- _Provide guidance and recommendations to the Infrastructure Architecture teams on standards and designs._
- _ Lead the architecture direction and design issues, as well as influence peers, cross-functional partners, and IT leadership_
- _ Effectively presenting facts and recommendations in oral and written form_
- _ Work to remediate legacy infrastructure and set standards and procedures for the delivery team to execute._
- _ Analyze sector-level infrastructure and architecture and develop plans to modernize, value adds,/Simplify telephony systems_
- _ Work with vendors and partners to manage operations and certify products and standards for PepsiCo._
- _ Designing, certifying, and testing Solutions for existing sites, new sites, and upgrades. This includes architectural design and working with other teams and vendors to configure network connectivity and other requirements._
- _ Maximize user adoption of services through quick user guides, portal help, and pieces of training_
- _ Designing and implementing solutions in the lab and production for on-premises, cloud, and hybrid scenarios._
- _ Develop integration of Voice solutions with the Video room systems, field sites, and analog equipment._
- _ Evaluation and development of device standards, platform technology, and peripherals._
- _ Knowledge transfer to production services through documentation, training material creation, and training_
- _ Collaborate with all business units globally, stakeholders, and senior business leaders._
- _ Provide value adds, identify productivity opportunities and publish status reports to stakeholde

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