Associate Representative

hace 2 días

Tlalnepantla, México Wesco A tiempo completo

**Responsibilities**:

- Interacts with customers by phone or in person to provide information and to ensure best service possible.
- Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.
- Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
- Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
- Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken.
- Refers unresolved customer grievances to designated departments for further investigation.
- Completes customer invoicing.
- Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity.
- Maintains regular contact with existing clients, continually working to understand new or existing "pains" and needs and developing strategies to address those pains.
- Prepares for, attends, and participates in weekly sales meetings.
- Remains current on industry trends, market activity and competitor products.

**Qualifications**:

- High School Degree or Equivalent required
- Associate degree (U.S.)/College Diploma (Canada) preferred
- 0-2 years of relevant experience
- Knowledge of principles and processes for providing customer and personal services including, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Ability to build working relationships with other functional areas to best support mutual objectives
- Basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers
- Ability to research and resolve customer issues
- Strong written and verbal communication skills
- Basic computer skills
- 1 year of sales experience
- Direct Sales (B2B) experience
- Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques
- Ability to effectively prioritize and execute tasks
- Ability to build and maintain long-term relationships with customers
- Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer._

  • Associate Representative

    hace 4 semanas

    Tlalnepantla, México Wesco A tiempo completo

    **Responsibilities**:- Interacts with customers by phone or in person to provide information and to ensure best service possible.- Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.- Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.- Receives and...

  • Customer Service Representative

    hace 4 días

    Tlalnepantla, México AT&T A tiempo completo

    OverviewWe are a leading telecommunications company looking for skilled individuals to join our team. As a Customer Service Associate, you will be responsible for providing exceptional customer experience and ensuring timely resolution of customer inquiries.

  • Associate Representative

    hace 2 semanas

    Tlalnepantla, México Wesco A tiempo completo

    **Responsibilities**- Increases orders by suggesting related items, explaining features, and checks customer's buying history.- With guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.- Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for...

  • Associate Representative

    hace 3 semanas

    Tlalnepantla, México Wesco A tiempo completo

    **Responsibilities**:- Increases orders by suggesting related items, explaining features, and checks customer's buying history.- With guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.- Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for...

  • Associate Representative

    hace 3 semanas

    Tlalnepantla, México Wesco A tiempo completo

    **Responsibilities**: - Increases orders by suggesting related items, explaining features, and checks customer’s buying history. - With guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts. - Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason...

  • Associate Representative

    hace 3 semanas

    Tlalnepantla, México Wesco A tiempo completo

    **Responsibilities** - Increases orders by suggesting related items, explaining features, and checks customer’s buying history. - With guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts. - Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason...

  • Associate Representative

    hace 5 días

    Tlalnepantla, México Wesco Accu-Tech A tiempo completo

    Interacts with customers by phone or in person to provide information and to ensure best service possible.- Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.- Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.- Receives and processes orders, provides...

  • Associate Representative

    hace 1 semana

    Tlalnepantla, México Wesco Accu-Tech A tiempo completo

    Interacts with customers by phone or in person to provide information and to ensure best service possible. - Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail. - Obtains and examines all relevant information to assess validity of complaints and to determine possible causes. - Receives and processes orders,...

  • Customer Experience Representative

    hace 2 días

    Tlalnepantla, México Regus A tiempo completo

    **Empowering Entrepreneurs and Businesses**Regus is committed to providing exceptional workspace solutions that empower entrepreneurs and businesses to thrive. As a Community Associate, you'll play a vital role in delivering this vision, working closely with new and existing customers to create and maintain a vibrant community within your center.**A Day in...

  • Technical Sales Representative

    hace 2 semanas

    Tlalnepantla, México Azelis A tiempo completo

    RESPONSIBILITIES: - Manage time effectively to assure that all potential customers and all buying accounts are called on with appropriate efficiency - Achieve a high level of sales efficiencies by continually identifying and exploiting profitable sales opportunities - Optimize sales results by identifying, prioritizing, and selling products that yield the...

  • Technical Sales Representative

    hace 2 semanas

    Tlalnepantla, México Azelis A tiempo completo

    RESPONSIBILITIES:- Manage time effectively to assure that all potential customers and all buying accounts are called on with appropriate efficiency- Achieve a high level of sales efficiencies by continually identifying and exploiting profitable sales opportunities- Optimize sales results by identifying, prioritizing, and selling products that yield the most...

  • Labor Relations Chief

    hace 2 semanas

    Tlalnepantla, México Ingredion A tiempo completo

    TITLE: Labor Relations Chief LOCATION: Tlalnepantla Plant SUPERVISION: This is an individual contributor role with an emphasis on supporting & influencing manufacturing and supply chain associates & leaders. REPORTS TO: Directly reports to Sr HR Manager Operations Mexico. COMPANY BACKGROUND Ingredion is a Fortune 500 provider of ingredient solutions...

  • Sales Assistant

    hace 3 semanas

    Tlalnepantla, México Uline A tiempo completo

    **Mexico City, CDMX, Mexico** **Sales Assistant** Looking to launch your sales career? Then you belong at Uline! As a Sales Assistant, you’ll join an incredible team supported by the best training, tools and products to win in the field every day! Uline continues to grow, creating new career opportunities and job stability you can count on. It’s an...

  • Sales Assistant

    hace 1 semana

    Tlalnepantla, México Uline A tiempo completo

    **Sales Assistant** **Mexico City, CDMX, Mexico** Looking to launch your sales career? Then you belong at Uline! As a Sales Assistant, you’ll join an incredible team supported by the best training, tools and products to win in the field every day! Uline continues to grow, creating new career opportunities and job stability you can count on. It’s an...

  • Labor Relations Chief

    hace 1 semana

    Tlalnepantla, México Ingredion A tiempo completo

    TITLE: Labor Relations ChiefLOCATION: Tlalnepantla PlantSUPERVISION:This is an individual contributor role with an emphasis on supporting & influencing manufacturing and supply chain associates & leaders.REPORTS TO:Directly reports to Sr HR Manager Operations Mexico.COMPANY BACKGROUNDIngredion is a Fortune 500 provider of ingredient solutions that helps...

  • Sales Assistant

    hace 3 semanas

    Tlalnepantla, México Uline A tiempo completo

    **Mexico City, CDMX, Mexico** **Sales Assistant** Looking to launch your sales career? Then you belong at Uline! As a Sales Assistant, you’ll join an incredible team supported by the best training, tools and products to win in the field every day! Uline continues to grow, creating new career opportunities and job stability you can count on. It’s an...

  • Sales Assistant

    hace 2 semanas

    Tlalnepantla, México Uline A tiempo completo

    **Mexico City, CDMX, Mexico****Sales Assistant**Looking to launch your sales career?Then you belong at Uline!As a Sales Assistant, you'll join an incredible team supported by the best training, tools and products to win in the field every day!Uline continues to grow, creating new career opportunities and job stability you can count on.It's an exciting time...

  • Sales Assistant

    hace 5 días

    Tlalnepantla, México Uline A tiempo completo

    **Mexico City, CDMX, Mexico****Sales Assistant**Looking to launch your sales career?Then you belong at Uline!As a Sales Assistant, you'll join an incredible team supported by the best training, tools and products to win in the field every day!Uline continues to grow, creating new career opportunities and job stability you can count on.It's an exciting time...

  • Delivery Shift Manager

    hace 3 semanas

    Tlalnepantla, México Servicios Comerciales Amazon M A tiempo completo

    A completed Bachelor’s Degree from an accredited university or 2+ years Amazon experience. - Direct management experience for employees and their performance - Experience with performance metrics and process improvement (why-why, data analysis tools). At Amazon, we're working to be the most customer-centric company on earth. To get there, we need...

  • Delivery Shift Manager

    hace 2 semanas

    Tlalnepantla, México Servicios Comerciales Amazon M A tiempo completo

    A completed Bachelor's Degree from an accredited university or 2+ years Amazon experience.- Direct management experience for employees and their performance- Experience with performance metrics and process improvement (why-why, data analysis tools).At Amazon, we're working to be the most customer-centric company on earth.To get there, we need exceptionally...