Digital Customer Success Manager

hace 3 semanas

Tijuana, México Teradata A tiempo completo

Are you passionate about making organizations smarter and analytics driven? With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to move from a siloed, proprietary, and retrospective approach to a unified, available, and answer-oriented model. Only Teradata leverages all of the data, all of the time, so that customers can analyze anything, deploy anywhere, and deliver analytics that matter most to them. And we do it at scale, on-premises, in the Cloud, or anywhere in between.
Teradata Vantage is the connected multi-cloud data platform for enterprise analytics that unifies everything—data lakes, data warehouses, analytics, and new data sources and types. Leading the way with hybrid multi-cloud environments and priced for flexibility, Vantage delivers unlimited intelligence to build the future of our customers’ businesses.

Digital Customer Success Manager
The Digital Customer Success Manager is a strategic position focused on increased adoption of Teradata technologies and value realization of their investment. You will advocate Teradata to drive success across multiple customers digitally. Digital Customer Success Managers work with many of our customers, who rank among the best and largest in their industry, including leading Financial Institutions, Manufacturing, Telco, Retail, Travel & Transport and Major Government entities.
The Digital Customer Success Manager will operate as a liaison focused on ensuring the customer gets access to the best knowledge of our solutions, architectures, technical detail, and delivery know how, that will ensure their success. The Digital Customer Success Manager establishes and enhances customer relationships that promote retention and loyalty to assist customers in getting value out of their investment in Teradata.

**Responsibilities**:
Own the account communications for best practices, adoption, NPS and other content.
- Manage and curate existing customers to drive business growth, customer value, satisfaction, and retention within the assigned accounts
- Proactively oversee the health of customers and liaise with the Account Owner or other internal departments to align on a mitigation plan in case of any outstanding risk or issue.
- Raise outstanding escalations that have a direct impact on churn
- Work alongside with COE/Enablement to propose optimization on any automated communications, processes, dashboards, or workflows in which the digital experience rely on
- Learn from Customer Success Managers how processes currently work and day-to-day responsibilities flow to better assist your accounts in case of need
- Inspire confidence and drive utilization of Teradata software and services through education and strategy sessions to ensure the customer is successful in their adoption of Teradata technology.
- Ensuring any business churn risks are identified as early as possible and a communication plan is set to prevent and/or overcome.
- Promotes new thinking and that enables continuous development and improvement of how we do business
- Enter and maintain account and field team information in CRM with great accuracy
- Ensuring all predefined automated orchestrated touchpoints are set in place and triggered in order to monitor customer’s outreach and/or sentiment.

**Key Qualifications**:

- BA, BS, MBA, or MS in business, technical or professional discipline or equivalent work experience.
- 2+ years of experience on customer-centric roles (e.g., account manager, customer success, software sales background, etc.)
- Possess a keen interest in and understanding of developments in data and analytic technologies.
- Experience in identifying opportunities through data and digital interactions
- Experience/good understanding/exposure with Cloud technologies such as AWS, Azure and Google Cloud.
- A clear, confident, and persuasive communicator who can craft, summarize, and deliver messaging for various groups of users, influencers, and stakeholders.
- Demonstrate ability to understand customer’s needs and provide thought leadership to influence and build trust at different levels.
- Possess the ability to multi-task and manage competing priorities across multiple customers.
- Demonstrate excellent organizational and people skills.

**Work Environment**:
**Teradata is not your average place to work**: we are inspiring and passionate people with a dynamic, relaxed and collaborative culture. This is your chance for you to join an organization with ambitious growth targets, where you can make your mark and shape the future.

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