Fse Ii

Impacts through quality of own work
Represents teams and builds productive relationships

Scope of PositionContributes to the immediate workgroup and customer loyalty through effective communication of technical services information to key internal partners and customers

KnowledgeSolves the majority of customer issues efficiently and effectively, utilizing and initializng appropriate resources
Displays knowledge of LIFE products to customer inquiries by benefits over competitors, knows competitive threats
Anticipates some emerging customer requirements
Demonstrates the ability to identify complex problems that cannot be solved idependently and undestands resources to get involved
Efficiently and correctly runs IQ/OQ's

Representative ResponsibilitiesProvides onsite installation of instruments, upgrades, updates, repairs and preventative mainttenance service
Follows all reporting responsibilities of RSD, Escalation, FPR and FSR submission
Interacts with customers to offer and close the sale of service contracts and other service products
Provides customer support in order to resolve issues
Works with service operations team and other internal partners to solve customer issues
May participate in Expert Networks

Education and ExperienceBachelor's degree in biology, chemistry, engineering (or related experience)

Leadership BehaviorsUses effective questioning to identify customer needs
Exercises judgment setting work priorities and identifies next steps
Acts as an informal mentor to new team members
Participates in Service "selling" programs
Requires mínimal oversight
Participates as a positive influence to the team
Quickly adapts to change with positive and constructive feedback