Customer Order and Fulfillment Specialist

hace 2 semanas


Ciudad de México GE Gas Power A tiempo completo

**Job Description Summary**: Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order.

Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Includes craft & non craft labour as well as manager roles responsible solely for these activities. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

**Roles and Responsibilities**
- Facilitate order management - process order intake, input into internal systems (Alpha/PMx). Connect to customer portals and systems. May support forecasting, billing, and collection activities. Responsible for total ownership of Order documents regarding accuracy, clarity, quality, and timelines.
- Key contact for customer inquiries, customer complaint (issue) resolution process. Work with operations to understand and communicate commits and status to customers. Must strive to meet all Customer request dates, reduce processing cycles, and keep backlog of orders to a minimum.
- Provide factory/sourcing commitments regarding short cycle demands and documentation to Customers and GE representatives as appropriate.
- Understand all Customer Special Requirements, communicate to and follow up with those responsible for all accurate and complete fulfillment.
- Manage and administer all fulfillment related exporting/importing activities including documents creation, shipment tracking and sales recognition.
- Handling Logistics for International Shipments.
- Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
- Resolves issues in collaboration with other team members or other areas using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
- Focus on delivering key parts fulfillment metrics, including on time delivery to customer request date and committed date, order booking cycle, open defects and resolution, among others.

**Required Qualifications**
- This role requires basic experience in the Services & Customer Order and Fulfillment, Operations, Supply Chain, Logistics, Manufacturing, Sourcing. Knowledge level is comparable to a Bachelor's degree from an accredited university or college.

**Desired Characteristics**
- Work experience in international trading and in Customs in Mexico
- Prior experience in a global customer service position is preferred
- Ability to take initiative and prioritize, all while having clear communication with all related stakeholders.
- Ability to establish priorities and initiate pro-active issue resolution
- Ability to work with multiple and competing priorities in a fast-paced environment
- Strong teaming skills with a can-do attitude & ability to work effectively across matrixed organization
- Excellent interpersonal, verbal, and written communication skills
- Proficiency in SAP/PMx ERP
- Proficient in Microsoft Office Software
- Self-starter with ability to achieve results and attention to detail

**Additional Information**:
**Relocation Assistance Provided**:No



  • México Mochila Fulfillment, LLC A tiempo completo

    Fulfillment Specialist Position Tijuana | Mochila Apply Upload File Max file size 10MB. Open Positions Ready to join us? We’re looking for the right people to join our teams in our fulfillment centers across the US, or working remotely to grow our software platform. Operations Fulfillment Problem Solver and Trainer Blackwood, NJ, US...


  • Ciudad Apodaca, N.L., México ABB Schweiz AG A tiempo completo

    Order Management Specialist Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Ciudad de México Hustler Marketing A tiempo completo

    **Company Introduction**: - FATJOE is a leading company founded in 2012, renowned for being one of the world's largest providers of outsourced Link Building, SEO Services, Content Creation, Design, and Video services. With a global reach, we collaborate with over 5,000 agencies worldwide on link building and content marketing campaigns. Our commitment to...


  • Ciudad de México ABB A tiempo completo

    **Customer Service Specialist - Senior**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....


  • Ciudad Apodaca, N.L., México ABB Schweiz AG A tiempo completo

    Order Management Specialist Junior Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...


  • Ciudad Juarez, México WISTRON MÉXICO, S.A. DE C.V. A tiempo completo

    **WISTRON MÉXICO, S.A. DE C.V.** **Solicita**: **Order management specialist** **Descripción y Requisitos** - Bachelor degree in Business, Industrial Engineering or related fields - 2 years of experience in Order Management, Customer Service, Material Control, Planning - Logistics background - SAP knowledge - 80% English language - Ms Office...

  • Order Entry

    hace 4 semanas


    Ciudad de México Dandy A tiempo completo

    Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with...

  • Logistics Specialist

    hace 4 semanas


    Ciudad de México PerkinElmer A tiempo completo

    **Job Description**: As a Logistics Specialist, your primary responsibilities will include performing daily logistics department tasks independently; interfacing with various internal and external partners (e.g. Customer Care, Finance, freight forwarders and 3PL Distribution Centers); preparing documentation, supporting importation, and coordinating inbound...


  • Ciudad de México Rarible, Inc. A tiempo completo

    Interested in building Web 3 with us? The next few years in crypto, NFTs, and Web3 belong to builders and believers — not short-term speculators. At Rarible, we believe that Web 3 will spread only when teams create excellent infrastructure, fill gaps, and provide solutions that benefit communities and create a better internet for everyone. If this...


  • Ciudad de México SiteMinder Group A tiempo completo

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Order Entry Specialist

    hace 4 semanas


    México Eaton A tiempo completo

    **What you’ll do**: **Job Summary**: **Responsibilities**: A. Verifies customer, order and item information for accuracy and completeness by reviewing the quote and purchase order and clarifying discrepancies as well as checking catalog numbers for accuracy. C. Identifies, understands and processes appropriately the variances in orders to assure proper...

  • Customer Care Specialist

    hace 4 semanas


    México Kerry A tiempo completo

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...


  • Ciudad de México, Ciudad de México SiteMinder A tiempo completo

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...


  • Ciudad de México Hewlett Packard Enterprise A tiempo completo

    Customer Return Specialist This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. HPE Financial Services...


  • Ciudad Juarez, México Integer A tiempo completo

    By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success. At Integer, our values are embedded in everything we do. Customer We focus on our customers’ success Innovation We create better solutions Collaboration We create success...

  • Customer Service Analyst

    hace 4 semanas


    México Kellanova A tiempo completo

    As a Customer Service Analyst, you will Manage the end-to-end order process and provide exceptional internal and external customer service for smaller, less complex customers. Develop solutions and become a process expert through collaboration and analytics. Also, partner with internal and external customers at all levels, including senior management to...

  • Order Support

    hace 4 semanas


    Ciudad Juarez, México North American Production Sharing A tiempo completo

    **Purpose and Scope of Position**: The Order Support Representative performs revisions and requests art approvals. The Order Support Representative is also tasked with completing revisions by their ship dates as well as when ship dates are bumped up. **Key Responsibilities**: - Completes revisions in queue. - Meeting ship dates and bumped up ship dates. -...

  • O2c Specialist

    hace 1 mes


    México ABB A tiempo completo

    **O2C Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on...


  • México, B.C. Mochila Fulfillment, LLC A tiempo completo

    Operations Manager Position Tijuana | Mochila Apply Upload File Max file size 10MB. Open Positions Ready to join us? We’re looking for the right people to join our teams in our fulfillment centers across the US, or working remotely to grow our software platform. Operations Warehouse Manager Tijuana, Mexico Fulfillment Problem Solver and Trainer...


  • Ciudad Juarez, México Flex A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...