Customer Service Supervisor

hace 3 meses

Apodaca, México Parker Hannifin Corporation A tiempo completo

**Position Summary**

Manages key customer accounts, responsible for oversight and direct management of customer service representatives in Mexico. Position will interact daily with customers, production, logistics, and sales staff. Staff management to effectively meet customer service standards and support division's strategies for premiere customer experience and lean initiatives.

**Responsibilities**
- Represents the division as the primary point of contact for key accounts
- High complexity contract review activities
- Point of contact for customer escalations and problem resolution
- Leader for customers of Parker Systems (PH Connect, EDI, Portal management for key critical accounts) with set up and maintenance
- Supervises the Chomerics Customer Service Department located in Mexico; manages work schedules ensuring appropriate coverage
- Training and support of employees
- Operates in accordance with the corporate and export compliance policies as determined by the export control procedure
- Work closely with the business unit managers, division field sales and marketing personnel as well as a cross all functional areas of the business
- Assist with standardizing process and procedures thru the division to drive CPI, initiatives and projects

**Qualifications**

**Qualifications**
- Business or administrative bachelor's degree.
- Minimum 5 years' experience of customer service experience required
- Advanced English (80%-90%)
- Excellent written, verbal, and interpersonal communication skills
- Ability to interact with customer executives and high-level managers
- Available to travel as needed to customers, training sessions or other Parker locations
- Customer service oriented
- Data analysis
- Lean / Process Improvement
- Strategic perspective
- Excellent communication
- Relationship building
- Decision making
- Results driven
- Developing others, training

**Parker Hannifin**

Parker Hannifin can be found on and around everything that moves. The company employs approximately 58,000 people in 49 countries around the world and with annual sales exceeding $13 billion dollars. Parker is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. Parker's focus on solving some of the world's greatest engineering challenges sparks our passion for innovation and secures our future growth. Our technological expertise creates a more sustainable future for us all.

Parker Mexico is looking for a: Customer Service Supervisor.

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