Technical Support Engineer

hace 3 semanas


Ampliación Granada CDMX, México Timpl A tiempo completo

Your role will involve:

- **Technical Troubleshooting**: Provide advanced technical support for issues related to resin performance, production machinery and resin quality qualification. **Diagnose and resolve complex problems** in a timely manner to minimize downtime and maintain productivity.
- Process Optimization**:Collaborate with customer’s engineering and production teams** to identify areas for improvement in processes and systems. Implement solutions to enhance performance, reduce waste, and improve overall production quality.
- Documentation and Reporting: Maintain detailed records of support activities, including issue resolutions, system changes, and overall production trial agendas and schedules.
- Training and Support: Educate and train internal and external staff on the use of our resins and new technologies.
- Regulatory Compliance: Ensure that our proposal meet with relevant local and international regulations and industry standards.

**Key Responsabilities**:

- Externally Lead Customer Development projects (Support Production Trials, support technical exchange meetings, provide detailed orientation for customers).
- Generate Reports Properly internally to our Sales and Customer Solutions Team and provide insights to management on Technical challenges.
- Address customer queries directly, and support troubleshooting efforts.
- Work Closely to Customer Solutions and Engineering Teams (R&D) finding innovative and efficient solutions.

Tipo de puesto: Tiempo completo

Sueldo: $799,846.00 - $1,098,089.00 al año

Beneficios:

- Seguro de vida
- Uniformes gratuitos

Pago complementario:

- Bono de productividad
- Bono de puntualidad

Pregunta(s) de postulación:

- Experiência en alguno de estos sectores Automotriz, Electrónica, Electrodomésticos y Bienes de Consumo.

Escolaridad:

- Licenciatura terminada (Deseable)

Experiência:

- Soporte técnico sector petroquímico: 5 años (Deseable)

Idioma:

- Inglés (Deseable)

Lugar de trabajo: Empleo presencial

Fecha límite para postularse: 21/11/2024



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