Citrix Systems Engineer

OBJECTIVES/PURPOSE_
- _
- (3-4 bullets)_
- Citrix support and platform improvements
- Experience of interpreting issues, recommending actions and following through changes across teams.
- Align with portfolio teams to look at and build new competencies and service delivery readiness in line with offering development
- A_CCOUNTABILITIES_ _
- Citrix support for XenApp, XenDesktop and Netscaler both onprem and AWS
- Develop production, quality assurance (testing), and development environments for the content management infrastructure.
- Provide on-call support to resolve emergency issues outside normal business hours.
- Work with internal technical teams to identify and document future system enhancements
- Communicate problems and problems resolutions to system support personnel to improve ongoing service delivery.
- Identify and implement process improvements in the architecture and/or infrastructure of existing systems.
- Ability to troubleshoot Citrix data store on MS SQL server.
- Regularly interacts with customer and/or functional peer group managers.
- Strong troubleshooting abilities across platforms, able to work with vendor escalation as needed.
- Working knowledge on systems technology areas with focus on VMWare/Citrix/Windows/Linux
- Strong troubleshooting abilities across platforms, able to work with vendor escalation as needed.
- Regular interactions with customer and/or functional peer group managers.
- DIMENSIONS AND ASPECTS_

Technical/Functional (Line) Expertise
- Domain experience on service enablement is a plus (various; preferred)
- Experience in Agile development.

Leadership
- Facilitates a culture that is open for innovation and automation and removes barriers to an effective automation culture

Decision-making and Autonomy
- Ability to promote innovative thinking and self-development.

Interaction
- Help other teams and conventional parts of the organization build effective communication and interaction with the team.
- Coordinate interaction with other teams of one's own and other units.

Complexity
- Contribute to product development to the extent of her or his competence
- EDUCATION, BEHAVIOURAL COMPETENCIES_,_ AND SKILLS_:_** **_(_List the essential and desirable education and competency requirements to perform the primary responsibilities of the job. Any minimum requirements should be noted.)_
- Bachelor of Science from an accredited university in the areas of Computer Science, Engineering, Information Systems, Business or equivalent field of study a plus.
- 3-5 years of Citrix and/or IT operational experience, including with relevant Microsoft technologies.
- Knowledge of TCP/IP and interoperability with various network devices such as switches, routers, and firewalls.
- Knowledge of MS Windows, Linux, and VMware operating systems.
- Knowledge of information security techniques to maintain a secure and efficient work environment.
- Knowledge of Cisco UCS servers and Tintri storage
- Working knowledge of network tools, such as, Visio, Wireshark, etc.
- Good analytical and problem solving skills.
- Ability to communicate with other employees in the company in both technical and non-technical roles.
- Ability to work independently and as part of a team.
- Excellent verbal and written communication skills.
- Ability to maintain attendance to support required quality and quantity of work.
- Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers.
- Experience with software validation/lifecycle in a regulated environment is a plus

**Locations**:
MEX - Santa Fe

**Worker Type**:
Employee

**Worker Sub-Type**:
Regular

**Time Type**:
Full time