Quality Assurance

hace 7 meses

Tlahuac, México Marsh A tiempo completo

Marsh McLennan is the world’s leading professional services firm in risk, strategy, and people through the business units: Marsh, Mercer, Guy Carpenter and Oliver Wyman. We’re creating a culture where you can bring your authentic self to work. When you join us, you bring your inclusive energy and enthusiasm to a team that values you personally and professionally - regardless of who you are, what you look like, where you were raised or born, who you love or what your religious beliefs are. You are welcome here.

**Quality Assurance & Improvement Specialist**

**What can you expect?**
- An opportunity to work in a fast-growing, innovative company with lots of room for progression.
- A fall-friendly environment that encourages learning and initiative.

**What's in it for you?**
- A company with a strong brand and strong results to match and are committed to making a difference in the lives of people.
- A culture of belonging, innovation, collaboration, and extraordinary career opportunities through our four businesses: Marsh, Mercer, Guy Carpenter, and Oliver Wyman, each consistently ranked the industry leader in their fields.
- Competitive pay, Christmas bonus, and full benefits package - effective starting Day 1 (Life, major medical, and other insurances at preferential rates, as well as a Savings Fund)
- Generous paid time off for vacation, sick days, company holidays (with early dismissal), floating holidays, and time to give back to your community; flexible work culture (hybrid work schedule)
- Employee Resource Groups which provide access to leaders, relevant volunteer, and mentoring opportunities, and interactions with counterparts in industry groups and client organizations

**We will count on you to**:

- Remains up to date with product releases and coordinates the relevant implementation of changes.
- Attends client meetings escalations to support on best practice upon Lead/management request (ad-hoc)
- Builds relationship and establishes an effective communication path with existing employees & POD Leads.
- Participates in cross functional workshops to define interdepartmental ways of working and ensure alignment.
- Conducts process reviews to continuously improve efficiency and quality.

**What do you need to have?**
- Bachelor's degree in administration, finance, or related field
- At least 3 years´ experience in Quality and improvement inside one organization.
- Intermediate Knowledge Microsoft Word, Microsoft Excel skills and Microsoft PowerPoint.
- Experience on pension and benefits knowledge desired
- English proficiency.

**What makes you stand out?**
- Flexible communicator, facilitator, influencer, and problem solver.
- Conscientious, ambitious, solution focused, driven.
- Ability to multi-task and prioritize time effectively.
- Ability to meet deadlines and a real desire to achieve results.
- Independent driven in completing projects allocated.
- Able to work calmly in a pressured environment or when dealing with challenges.
- Mentor or coaching others; demonstrate proactivity.
- Experience of working in a training or quality environment, understanding KPI’s and SLA’s.
- Experience in a client facing role.
- High attention to detail.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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