HR Student

**Req ID**: 241101

What if you could join a team of passionate and dedicated people?

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

Join us as HR Student, and you’ll be looking at a career-defining role based in Queretaro, MX.

You will support a range of different HR functions and have responsibility for a geographic cluster of countries, dependent on languages. As our first line support on HR issues for customers you must resolve as many incoming service requests as possible to meet the business needs and ensure that the HR SSO meets its Service Level Agreements. Resolving requests includes an end to end generalist service to secure authorisations, address issues, create contracts, inform suppliers, update systems and maintain employee files. You will also need to manage customers who are unclear about the nature of their request, provide incomplete information or request services outside the scope of the HR Operations, escalating any issues whilst ensuring that confidence of the customer is maintained, and customer satisfaction goals are achieved.

**Your responsibilities will include**:
HR Service Request Handling

Receiving service requests (e.g. employee information management) via Case Management Tool.
Ensuring compliance with legal requirements for processing requests (e.g. Consent to Use of Data).
Ensuring that information provided is complete and accurate before updating records or processing requests.
Follow the work instructions for the service/country relevant to the request and ensure compliance with specific policies and procedures as required.
Keeping record of all open requests and regular follow-up until their completion.
Escalate non-standard requests using the HR Operations escalation path.
Allocate requests with specific language/country requirements to the relevant colleagues as appropriate.
Create or request supporting documents required in processing service requests.
Support colleagues with validation of any data amendments and document checks in order to ensure a high-quality service delivery.

Outbound Services

Support the Functional Experts and HR specialist teams in implementing and managing new services and changes to existing services through letters, contract amendments, systems updates, etc.

Customer Service

Ensure that all aspects of work are completed to SLA requirements
Ensure that all services delivered meet general time and quality requirements.
Ensure that escalations and requests on hold are progressed.
Ensure effective communication and customer focused behaviour to enhance customer satisfaction requirements.
Take part in customer satisfaction reviews and projects.

Project Activities

Participate in projects to develop processes, systems and standards to continuously improve service delivery.

You have Degree level education
If you have HR qualifications is an advantage, but not prerequisite
You have 0-3 years’ experience in a relevant position
Good general business understanding.
Good customer service or HR knowledge.
Excellent time management and organizational ability
Positive and proactive attitude, with resilience under pressure
Excellent customer and interpersonal skills
**Knowledge in Microsoft tools**: Word, Excel, PowerPoint essential
Experience of large scale HR systems, ERP or complex database maintenance
If you have experience of SAP HR, Payroll related systems will be consider an asset
If you have CRM experience desirable will be consider an asset

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

Join a community where diversity and inclusion are at the heart of HR strategy

**Equal opportunity statement**:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour,