Loan Servicing Supervisor

**Position Summary**:
The Loan Servicing Supervisor is responsible for the daily support of the loan servicing team. This role will include new hire and ongoing team training and mentoring. In addition, this position will be responsible for account research, assumption job duties, daily KPI reporting, and team’s adherence to daily KPI’s, escalations and will assist leadership with process enhancements and innovations.

**ABOUT GOODLEAP**:
We provide friendly financing options for those who dream of living a more sustainable lifestyle and want to save money using modern technology. Our collective mission is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that is simple, fast, and frictionless.

We are creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners that want to convert their outdated houses into modern, smart, energy-efficient homes. By unlocking access to numerous products that help people achieve better sustainability, we are revolutionizing the home improvement industry and protecting our only planet.

As part of our world-positive initiative, we are also the official sponsor of GivePower - a foundation that uses solar-based solutions to power life’s basic needs for people in developing regions of the world.

If you have an unstoppable desire to make a meaningful impact on our planet, and help mission-driven businesses and consumers achieve a more sustainable future, join us.

Learn more about our perks and culture
- Competitive pay
- Comprehensive benefits package

**Essential Job Duties and Responsibilities**:

- Daily team adherence to KPI’s and daily KPI reporting
- Support of Account Research, Assumptions and Servicing team questions/inquiries
- New Hire training and mentoring
- Process enhancements and innovations
- Support of customer escalation calls

**Preferred Skills, Knowledge and Abilities**:

- 1+years of servicing experience
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Ability to identify and resolve/escalate problems
- Excellent interpersonal, verbal, and written communication skills
- General understanding of the mortgage and consumer finance industry a plus
- Prior work experience in customer service positions is preferred

**Location**:Mexico City, MX
**Compensation**: MXN$144/hr.

**Additional Information Regarding Job Duties and Job Descriptions**:
**GD**
**#LI-POST**

Pay: $144.00 per hour

Application Question(s):

- Do you have experience in the mortgage and consumer finance industry?
- What is your salary requirement?
- This is a full time in-office role. Are you comfortable working in-office?

**Experience**:

- Microsoft Office: 1 year (preferred)
- Customer service: 1 year (preferred)
- Call Center: 1 year (preferred)
- Loan Servicing: 1 year (preferred)
- Supervisorial: 1 year (preferred)

**Language**:

- Engish (required)
- Spanish (required)

Work Location: In person