Senior IT Analyst

hace 4 semanas

Tlahuac, México Qualtrics A tiempo completo

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

**Senior IT Analyst - IT Systems Design**

**Why We Have This Role**

This role is functionally a part of the IT Systems Design team. The team manages Zoom backend, manages Jamf and Intune MDM, backend Jira project management, Oomnitza management for ITAM, and provides technical assistance to users of these platforms. Members of the team are also an escalation point for issues that the Ops team is not able to resolve.

**How You’ll Find Success**
- Coding: able to integrate low
- or no-code platforms such as Jira, ServiceNow or Snaplogic with external systems such as Azure / Google using programmatically built scripts.
- SQL analytics: Transforming employee data and IT incident/service request data from our internal databases into reports or dashboards of useful information for optimizing IT services.
- Design, implement and maintain automated processes for the configuration of laptops and desktops pre-distribution.
- Good grasp of Google Workspace Identity Management functionality to maintain integration with Azure AD for device and user authentication purposes.
- Routinely propose updates to problem solving documentation when encountering outdated or absent articles
- Coding: Is able to write advanced SQL queries and has experience in the software development lifecycle.
- Operate and troubleshoot automated MDM processes for laptop configuration, based on Jamf for Macs and on Intune for Windows.
- Educate employees about IT processes and self-service options as part of providing responses to incoming requests. Develop self-service automation for provisioning of Azure and Windows-based services.
- This role requires presence in the Mexico City office 5 days a week. Specific schedule is flexible and is determined by business needs, with business hours being between 8am and 5pm local time.
- Mentoring/coaching junior team members.
- Maintain qualifications as an interviewer for less senior roles within IT organization.

**How You’ll Grow**
- Located in a new office that is fast and is gaining a reputation as a center of excellence for customer support and back office operations, this role has ample potential to gain recognition both for leadership by example and for technical expertise. That opens doors for transition into support engineering groups that are focused on core Qualtrics business of XM platform and product development.
- As Qualtrics matures as a business, the scale of this role will naturally expand to meet emerging needs for automation and standardization of business processes. That offers an opportunity to collaborate across multiple geographics regions, expand into new domains of knowledge and learn how to use technologies appropriate to the larger scale of business.

***:
**What We’re Looking For On Your Resume**
- Excellent command of written and spoken English, being able to understand and be understood by native speakers of American, British and Australian English.
- Proficient and recent knowledge of coding in:

- Powershell
- Python
- SQL
- ETL Orchestration Tool (Prefect, Airflow, or Snaplogiq)
- Knowledge/experience in querying of REST APIs
- A degree in Computer Science, Information Systems, IT, or similar, or practical experience working in IT roles for at least 4 years
- Mac OS X - complete understanding of the UI and user-configurable settings.
- Windows - familiarity with administration of Windows 10 & 11 Enterprise OS, Azure AD and Intune
- Experience administering a user directory service - G Suite or Active Directory.
- Experience with dashboarding data (Redash, PowerBI, SQL, Pandas, EazyBI, etc.)
- Desirable additional technical qualifications:

- MDM scripting
- Windows Intune/Autopilot configuration and operation knowledge and experience
- Zoom system administration skills - understanding account provisioning, permissions, screen sharing prerequisites, Zoom room maintenance.
- Experience with IT

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