Quality Assurance Engineer
hace 2 semanas
**Primary Responsibilities**:
1. Close reviews on dealer network KPIS
2. Knowledge of different dealer network systems platforms for data extraction that must be presented in OEM center
3. Analyze dealer network and customers claims to launch new or improve actual quality programs.
4. Use analytical tools to identify out of line conditions and recommend solutions.
5. Review controls and advise group on effectiveness of the performance.
7. Ability to consult and understand process implementation
8. Creates detail contact reports
9. Documents all work
10. Monitors dealership performance and follows up as needed
11. Provides ongoing (phone & live) counseling and coaching as needed
12. Conduct pre-contact reconnaissance
13. Maintains professional ethics at all times
14. Develop action plans and present
**Key Competencies/Abilities**:
1. Knowledge of dealership operation related to customer satisfaction.
2. Strong presentation, facilitation, persuasion, and motivational skills.
3. Ability to work individually and as part of a team.
4. Computer literacy, experience with Windows, MS Office
5. High personal level of ethics
6. Strong PC skills to perform daily work (i.e. Office products, computer hardware, additional software)
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