3D Field Service Engineer
hace 2 semanas
AMS 3D Print Services is looking to hire a Field Service Engineer to join our team. As a Field Service Engineer, you will focus on providing technical advice to customers including commissioning, installing, and testing of products/equipment. They will work together with the Remote Support team and Competence Engineers to ensure that customers are maximizing the uptime of their equipment. The Field Service Engineer with develop on-going relationships with customers to resolve/troubleshoot implementation problems and/or train customers on the features of the equipment they have purchased.
Key Responsibilities:
- Troubleshoot technical problems and issues, determine technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution.
- Performs onsite preventative maintenance, clean equipment as required and verify the operational quality of equipment
- Assess product needs in accordance with customer specifications.
- Conducts technical training and product briefing with customers.
Job Requirements:
This position demands solid technical skills, as it requires a good understanding and troubleshooting of a 3DP printer, while balancing communication and networking skills. He/she will strongly interact with other members of the organization and end customers when appropriated.
- Solid Technical Background: 1 to 3+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience.
- Strong troubleshooting and analytical skills: solid and demonstrable troubleshooting skills with ability to translate customer faced symptoms into product issues and define a clear action plan to get it resolved.
- Customer Centric approach. Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism
- Excellent communicator: Able to communicate and present complex issues with assurance and confidence.
- Team player: Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery
HP offers a comprehensive benefits package, including:
- Unlimited vacation
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
HP's benefits summary:
file:///C:/Users/dugank/OneDrive%20-%20HP%20Inc/HPI%20Benefits/HP_2024_BenefitsRecruitingGuide_FINAL%20(2).pdf
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