L2 Production Management
hace 6 meses
**Responsibilities**:
- The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
- Start of day checks, continuous monitoring, and regional handover.
- Perform same day risk reconciliations
- Develop and maintain technical support documentation.
- Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
- Ensures that storage and archiving procedures are in place and functioning correctly
- Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
- Engages in post implementation analysis to ensure successful system design and functionality.
- Ensures essential procedures are followed and helps to define operating standards and processes.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors.
- Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
- Acts as advisor or coach to new or lower level analysts.
- Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
- Performs other duties and functions as assigned.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
**Qualifications**:
- 5-8 years experience in an Application Support role.
- Experience with some programming languages and willingness/ability to learn.
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Demonstrated analytical skills
- Issue tracking and reporting using tools
- Knowledge/ experience of problem Management Tools.
- Good all-round technical skills
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholde
**Education**:
- Bachelor’s/University degree or equivalent experience
Languages: English Advanced
Mainframe knowledge: Tandem
Open Systems: Linux
Development languages: "C", Java(XML/XSD), Cobol
- **Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
-
Java Developer/ Java Support Engineer(L2/l3)
hace 7 meses
Tlahuac, México BSL consulting LLC A tiempo completo**Job Role 1 : Java Developer** **Location : Mexico City, MX (Hybrid,2-3 days onsite/Week)** **Job Type : Full Time(Permanent)** **Skills/Qualifications**: 4-8 Years of Java Development experience. 2+ Years of experience in JavaScript, jQuery, SQL, APACHE, sprint boot Good English communication skills **Job Role 2 : Java Support...
-
L2 Production Support
hace 7 meses
Tlahuac, México Capgemini A tiempo completo**RH: Dacia González** **Location**:any state of Mexico **Industry - Sector**:Financial Services - Banking **What you’ll do?** - Identify defects, discrepancies, and trends by ways of code debugging or log analysis. **What you’ll bring**: - Experience as a L2 support engineer. - ITIL Process experience with Service Mgmt., Knowledge Mgmt., Incident...
-
Citrix L2
hace 1 día
Tlahuac, México Dresden Partners A tiempo completo**Descripción**: Dresden Partners expertos en tecnología mobile, aplicaciones web, servicios near-shore staffing, tech international y local tech sourcing; está en busca de: Citrix L2 **Requisitos**: 4+ años de experiecia en: Experiência realizando soporte basado en Incident Management e ITIL Continuo monitoreo usando Powershell, Zabbix, Aternity y...
-
Project Portfolio Management
hace 7 meses
Tlahuac, México Wipro Limited A tiempo completoMexico City, Mexico - Tech Hiring - 3070379 **Job Description**: - Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging...
-
Production Advisor
hace 7 meses
Tlahuac, México PPG A tiempo completoThe **Production Advisor **will be in charge of to generate training and audiovisual dissemination content in all its processes, planning, production, editing and post-production. The contents must be attached to the brand line and must generate a differential that impacts the business directly since they will be pieces of product training and protocols for...
-
Production Supervisor
hace 5 días
Tlahuac, México PPG Industries A tiempo completoAs a production supervisor, you will be responsible for coordinate and supervise human and material resources, following the rules and procedures established to guarantee compliance with production programs in a timely manner. **Key Responsibilities** - Coordinate the related tasks of each manufacturing stage, to ensure compliance with the daily production...
-
Manager, Unscripted Production
hace 7 meses
Tlahuac, México Sony Pictures Entertainment, Inc. A tiempo completo**Job Description: Manager, Unscripted Production** **Role summary**: The Unscripted Production Manager will oversee and follow up the internal and operational processes of production. This role will budget the different type of unscripted formats, the position will collaborate with the structure of all projects from a creative and production perspective...
-
Production Manager- Metal Stamping- Foundry
hace 5 días
Tlahuac, México Humaniq Headhunters A tiempo completoDescription Transnational Company required **Production Manager**: **Experience in Metal Stamping or Foundry or Metallurgical processes (mandatory)**: **Zone: Cuatitlan Izcalli, Estado de México**: **JOB OBJECTIVE** This role will coordinate, plan and direct employees and equipment to manufacture welding and brazing consumables while ensuring safety and...
-
Production Supervisor
hace 7 meses
Tlahuac, México Reckitt A tiempo completoHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a...
-
Pre-production Admin
hace 7 meses
Tlahuac, México Sagan A tiempo completo**Position: Pre-Production Admin** **Location**:Remote (PST Timezone) **Work Schedule**:Monday - Friday, 08:00 AM - 04:30 PM PST **About Us**:Join our dynamic team as a Pre-Production Admin in a role that combines creativity and administrative prowess. We're looking for a talented individual to facilitate the seamless transfer of design files, ensuring...
-
Production-repairs Line Schedule
hace 7 meses
Tlahuac, México ALSTOM A tiempo completoReq ID:420507 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...
-
.NET Support Engineer(L3)
hace 7 meses
Tlahuac, México BSL consulting LLC A tiempo completo**Job Role:.Net L3 Support** **Location: Mexico City, MX (Hybrid, 2-3 days onsite/Week)** **Job Type: Full Time(Permanent)** **Qualification**: 4-8 Years of.Net Core, C# experience 2+ Years of experience in.Net MVC, REST API, Micro services, Angular JS/React JS, SQL 4-6 Years of L2/L3 IT support experience. **Salary**: $50,000.00 - $60,000.00 per...
-
Production Manager
hace 7 meses
Tlahuac, México ALSTOM A tiempo completoReq ID:420511 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...
-
Head of Production Orders
hace 8 meses
Tlahuac, México HSBC A tiempo completo-Job description **Role purpose** To lead the Production Orders team **Main Activities** - Ensure the Production Orders team delivers responses to authority requests on a professional and timely manner. - Ensure the Production Orders team coordinates with other relevant areas to effectively implement authority instructions, such as the freezing of...
-
Production Manager
hace 1 día
Tlahuac, México ALSTOM A tiempo completoReq ID:420511 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...
-
Technical Support Analyst L2
hace 7 meses
Tlahuac, México TD SYNNEX A tiempo completo**Job description** **Job profile: SMX-4217-Systems Admin III** **JOB PURPOSE** This job will provide advanced technical support services to TD SYNNEX Customers. Position will assume multiple roles during its dynamic work schedule to provide 24*7 coverage together with TD SYNNEX's Support Team, such roles include incident handling & response, report...
-
Art & Print Production Manager Latam
hace 6 meses
Tlahuac, México Netflix A tiempo completoMexico City, Mexico- Creative Marketing Production- Netflix is one of the world's leading entertainment services with over 247 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change...
-
Production Manager
hace 7 meses
Tlahuac, México Conde Nast A tiempo completoCondé Nast is a global media company producing the highest quality content with a footprint of more than 1 billion consumers in 32 territories through print, digital, video and social platforms. The company’s portfolio includes many of the world’s most respected and influential media properties including Vogue, Vanity Fair, Glamour, Self, GQ, The New...
-
Mdm - (Master Data Management)
hace 7 meses
Tlahuac, México VTekis Consulting LLP A tiempo completo**Company Description** VTekis Consulting LLC provides complete solutions for Staff Agumentation, Recruitment Process Outsourcing, Contract Hiring, Direct Hire and Outsourced Solutions. Our goal is to deliver quality professional services to our clients not just to find someone to do a job, we match the right professional for your staffing needs and earning...
-
Técnico L2 Lac
hace 7 meses
Tlahuac, México TD SYNNEX A tiempo completoThe Security Ops Center (SOC) Engineer - Level 2 will supports security technology solutions globally and performs core security processes such as vulnerability management, threat analysis, security monitoring and incident response. Serves as multi-discipline technical resource in initiatives to continually improve the security infrastructure and operating...