Client Support Tier 2

hace 2 semanas


Colonia Polanco, México Fiserv, Inc. A tiempo completo

**Client Support Tier 2**

Your primary function will be to answer support tickets and assist with whatever technical issues the client may be facing. To ensure success as a technical support analyst, you should have in-depth knowledge of hardware and software systems, high-level interpersonal skills, and the ability to solve complex IT issues. Ultimately, a top-notch technical support analyst can easily identify and solve technical issues on-site and via remote access.

**Main Responsibilities**
- Provides service support to both internal and external clients for a specific product or group of products, and is considered the primary liaison between the client and First Data.
- Defines and/or resolves moderately complex customer problems within the designated product lines.
- Has full product service issue accountability, including incident reports, communication center notification, Service Point work item records, adhering to client service level agreements,
- Monitoring liability issues and escalation to management when appropriate.
- Provides consultative servicing in order to meet client and company objectives, and fosters positive relationships with the client and internal departments.
- Controls liability exposure, interprets and communicates industry standards, updates internal systems, communicates enhancements with expertise in product specific transactions, screens and reports, in addition to possessing knowledge of product/system functionality gained through experience, research and testing.
- Adheres to established policy and procedures

**Requirements**:

- Degree on Business administration, Industrial Engineering or System Engineering
- Advanced English
- 3 Years’ experience on similar Job fields
- Experience on: Banking Technology, Fintech and Payment methods.
- Functional technical knowlege
- PLUS: Knowledgeable about ITIL
- PLUS: knowledgeable about VisonPlus



  • Colonia Cuauhtémoc, México DiDi Global A tiempo completo

    Job DescriptionAct as the voice of the customer and advocate for their needs.Escalate customer inquiries from the frontline service team, communicate professionally with relevant teams, and coordinate efficiently to resolve customer issues.Gain experience, coach frontline CSRs, and collaborate with the frontline service team to improve service...

  • IT Support

    hace 19 horas


    Colonia Polanco, México Avaso Technology Solutions A tiempo completo

    Position: Desktop / Network Support **Job Type**: Full time Contract for 6 months (Extendable) **Responsibilities**: - Perform IMAC (installs, moves, add, changes) services on hardware on desktops, laptops, tablets, flat panel monitors, printers, point of sale (POS) + peripherals, routers, firewalls, switches, access points, & servers - Perform desktop...


  • Colonia Polanco, México RH Support A tiempo completo

    Importante empresa de sector Retail está en la búsqueda de un _**COORDINADOR DE VISUAL MERCHANDAISING**_ en la zona de _**POLANCO**_ **$17,000 brutos + PL** **Lunes a Viernes** REQUIERES 23 años en adelante y mínimo 2 años de experiência Licenciatura / maestría en - Diseño de modas - Comunicación - Mercadotecnia - Publicidad - Diseño gráfico...

  • IT Helpdesk Support

    hace 2 días


    Colonia Polanco, México One Park Financial A tiempo completo

    Duties and Responsibilities_ - Provides intermediate-level support to end-users for Windows Users (Active Directory). - Windows Support. - VoIP Support - Office365 & Exchange online Support. - Conducts support and troubleshooting for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, Printers, etc. - Interacts with Network...


  • Colonia Polanco, México Mercer A tiempo completo

    Marsh McLennan is the world’s leading professional services firm in risk, strategy, and people through the business units: Marsh, Mercer, Guy Carpenter and Oliver Wyman. We’re creating a culture where you can bring your authentic self to work. When you join us, you bring your inclusive energy and enthusiasm to a team that values you personally and...

  • Service Support Chief

    hace 2 días


    Colonia Polanco, México Hamilton Beach Brands, Inc. A tiempo completo

    **Service Support Chief - Mexico** Hamilton Beach Brands, Inc., a leading designer, marketer, and distributor of small household and commercial appliances, has an opening for a Service Support Chief. This position will be located in our Mexico City, MX office. The Service Support Chief - Mexico will be responsible for demand plan, forecast, procurement,...


  • Colonia Polanco, México HH Global A tiempo completo

    HH Global is a global marketing services group specializing in the execution of print, digital and retail media. Providing services to brands and retailers, both directly and via their nominated agencies, HH Global delivers a seamlessly integrated customer brand experience and a greater measurable return on marketing investment. With offices across Europe,...

  • Manager, Client Service

    hace 4 semanas


    Colonia Santa Fe, México Livingston International A tiempo completo

    **Manager, Client Service (Tier 1)** Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea...


  • Colonia Polanco, México VusionGroup A tiempo completo

    **Company Description** Are you ready to develop the future of retail? As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce. VusionGroup is a fast-growing, fast-paced...


  • Colonia Polanco, México Hewlett Packard A tiempo completo

    Architect solutions for Service Providers in the Voice and visual collaboration space that address enterprise, mobile, and consumer markets. Interface with product management and engineering to drive technical requirements. Consult and work with Poly Sales teams in support of Service Provider customers to design solutions and services and integrate our...

  • Support Specialist

    hace 17 horas


    Polanco, Ciudad de México NielsenIQ A tiempo completo

    About NielsenIQWe are the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, we combined with GfK, bringing together two industry leaders with unparalleled global reach.Job DescriptionYour RoleYou will join a fantastic international support team...

  • Service Desk Specialist

    hace 2 semanas


    Colonia, México Civix A tiempo completo

    The Service Desk Specialist reports directly to the Service Desk Manager of the Business Unit and is responsible for key customer support functions specific to the designated Critical Infrastructure, assigned product channel. **Responsibilities**: - **_ Primary Point of Contact for Critical Infrastructure’s Customer Requests_**: - Highly accessible for...


  • Colonia Polanco, México QAD A tiempo completo

    **Associate Service Delivery Analyst** **Mexico's City, Mexico** As an **_Associate Service Delivery Analyst_** you will be responsible for installing, configuring, maintaining and upgrading QAD, QAD Divisional and third party/partner products on QAD Cloud Non Production environments and deliver services requested by Cloud customers. With your technical...


  • Polanco, Ciudad de México NielsenIQ A tiempo completo

    Join Our Dynamic TeamNielsenIQ is a leader in e-retail and omnichannel analytics, with clients in more than 80 countries. We offer a uniquely diverse and international environment with more than 40 nationalities. Real career development opportunities await, and a friendly, relaxed atmosphere promotes autonomy and challenges.Job DescriptionYour Main...


  • Colonia Polanco, México IRIUM A tiempo completo

    **Somos líderes en servicios gestionados de IT, **diseñamos y ponemos en marcha las soluciones tecnológicas más innovadoras para hacer realidad tu transformación digital.** **Asesor de Prospección de Clientes** **Requisitos**: - Trunco o Pasante Administración o Afín. - Ejecutivo Telemarketing - Experiência en prospección de clientes mínima de...


  • Colonia Polanco, México RTMX A tiempo completo

    Importante Consultoría Líder en su Ramo solicita por expansión - **Ejecutivo de atención a clientes / consultor RH**_ - Ofrecemos:_ - Sueldo neto mensual de $15,000 a $17,000 - Prestaciones de Ley y superiores - Plan de Crecimiento - Seguro de vida / Indemnización por muerte accidental $200,000 - Asistencia medica por accidente por 25,000 por...


  • Colonia Polanco, México Regalos Siglo XXI A tiempo completo

    **EJECUTIVO DE SERVICIO AL CLIENTE PARA ECOMMERCE** **Ambient²¹** pertenece a una empresa 100% mexicana, con más de 50 años de experiência en la comercialización de productos para el hogar. Líder del mercado Retail y dentro de los primeros 3 vendedores de su categoría en el Marketplace más importante de México y América...

  • R2r Jr Analyst

    hace 3 semanas


    Colonia Polanco, México Ingenico A tiempo completo

    Ingenico is looking for a R2R Jr Analyst for Mexico City Responsabilities - Execute the day-to-day activities according to the highest standards of financial control, compliance and best practice of accountancy. Accrual, JE, Fixed Assets - Ensure quality and accurate delivery of services within agreed KPIs and as defined in the SLAs. - Follow the...


  • Colonia Cuauhtémoc, México DiDi Global A tiempo completo

    Company OverviewDiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Atención Al Cliente

    hace 4 días


    Colonia Polanco, México PASTELERIAS LA ESPERANZA A tiempo completo

    **¡¡¡RECLUTAMIENTO MASIVO EN PASTELERÍAS LA ESPERANZA!!!** **SOLICITA EMPLEADO/A DE ATENCIÓN AL CLIENTE Y MOSTRADOR CALLE MOLIERE,** **Funciones a desarrollar**: - Acomodo de pan - Limpiar zona de trabajo - Labor de venta - Limpieza **Requisitos**: - Desde primaria trunca o concluída (solo que sepa leer, escribir y saber funciones básicas de...