Client Support Tier 2

hace 4 días


Colonia Polanco, México Fiserv, Inc. A tiempo completo

**Client Support Tier 2**

Your primary function will be to answer support tickets and assist with whatever technical issues the client may be facing. To ensure success as a technical support analyst, you should have in-depth knowledge of hardware and software systems, high-level interpersonal skills, and the ability to solve complex IT issues. Ultimately, a top-notch technical support analyst can easily identify and solve technical issues on-site and via remote access.

**Main Responsibilities**
- Provides service support to both internal and external clients for a specific product or group of products, and is considered the primary liaison between the client and First Data.
- Defines and/or resolves moderately complex customer problems within the designated product lines.
- Has full product service issue accountability, including incident reports, communication center notification, Service Point work item records, adhering to client service level agreements,
- Monitoring liability issues and escalation to management when appropriate.
- Provides consultative servicing in order to meet client and company objectives, and fosters positive relationships with the client and internal departments.
- Controls liability exposure, interprets and communicates industry standards, updates internal systems, communicates enhancements with expertise in product specific transactions, screens and reports, in addition to possessing knowledge of product/system functionality gained through experience, research and testing.
- Adheres to established policy and procedures

**Requirements**:

- Degree on Business administration, Industrial Engineering or System Engineering
- Advanced English
- 3 Years’ experience on similar Job fields
- Experience on: Banking Technology, Fintech and Payment methods.
- Functional technical knowlege
- PLUS: Knowledgeable about ITIL
- PLUS: knowledgeable about VisonPlus



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