Servicenow Business Analyst

hace 2 semanas

Desde casa, México Covestic A tiempo completo

**Company Overview**:
Covestic is a ServiceNow “Elite” Partner that works with many of the most recognizable brands in the world. Powered by the industry’s most innovative, and talented minds, we are committed to helping organizations achieve “performance at the speed of business”.
Covestic is a premier provider of IT services for midsize and enterprise organizations. As a leader in helping clients to identify, implement and manage the IT solutions which make their businesses stronger, we offer a comprehensive portfolio of services encompassing various facets of IT Service Management, IT Operations, Cloud Computing, and Project Delivery. If you are a practiced professional with a passion for technology and teamwork, then join our team.

**Job Overview**:
ServiceNow CMDB point of contact supporting ad hoc sessions for guidance, questions, creating KB articles and bringing back enhancements/bugs as epics/stories.

The Business Analyst will provide business process analysis/design and documentation services throughout the course of the engagement
Perform business process analysis and optimization consulting for as deployed and planned ServiceNow enabled functions
Perform design and solutioning to develop build-ready specifications and user stories
Facilitate training, design and requirements working sessions preparing and delivering demos, mock-ups, and proof-of-concept solutions as-needed
With mínimal guidance, support Integration partners with configuration, testing coordination and making sure the integrations stay put when changes occur.
ML/AI - Create end to end workflow to find potential owners on unknown CIs and create feedback to ML/AI to improve algorithm based on user approval/rejection.
Support Integrations, validation, assist in CI matching issues.
Create new Database onboarding/decom process and cleaning service accounts related to those getting retired.
Data Normalization - Operating Systems
Enabling Change Management to use Impact Analysis
CSDM expansion support - implementing Business Service, revisit Deployable Units to align to CSDM taxonomy.

**Required Skills**:

- Minimum 5 years of ServiceNow experience in the areas of ServiceNow CMDB/CIs as a CMDB Business Analyst
- Minimum 5 years of people and client management experience in a consultative environment
- ServiceNow Product Owner certification is strongly desired
- Analyze and document business requirements related to Configuration Management Database (CMDB) processes, data, and integrations.
- Design and implement CMDB solutions that adhere to industry best practices and align with business objectives.
- Strong understanding of CMDB principles, concepts, and best practices.
- Collaborate with cross-functional teams to define CMDB requirements, data standards, and data models.
- Ability to work independently with mínimal guidance and adapt to changing requirements.
- Perform data analysis to identify and resolve data inconsistencies, anomalies, and discrepancies in the CMDB.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Assist in the development of CMDB documentation, including policies, procedures, and user guides.
- Advanced proficiency with user Agile story definition, acceptance criteria writing in addition to facilitating effective refinement sessions.
- Provide technical expertise and guidance to junior CMDB analysts and team members.
- Knowledge of Cloud infrastructure, ITIL principles and IT asset management concepts is a plus.
- Strong leadership skills, including the ability to motivate and manage a team
- Effective communication skills, both written and verbal
- Strong customer service skills and the ability to build positive relationships with clients and team members
- Ability to work independently and take ownership of tasks
- Strong problem-solving and analytical skills
- Ability to work well under pressure and handle multiple tasks simultaneously
- Strong attention to detail and accuracy
- Ability to work effectively in a team environment and collaborate with others
- Strong time management skills and the ability to prioritize tasks
- Flexibility and adaptability in a fast-paced and constantly changing environment
- A continuous improvement mindset and the ability to learn new technologies and processes quickly

**Preferred Skills**:

- Experience with business process automation tools is a plus

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