2023-j23365 - Team Leader - Voice Processes
hace 1 mes
Overview
**Job Title : Team Leader - Voice Processes ( Customer Service )**
**Location **:Minerva-Av Vallarta, **Guadalajara, Mexico**
**Job Description**:
To ensure delivery of specific assigned SLAs like CSAT through his or her team, Process Adherence or Compliance Team Attrition, Training Development and Initiatives, PEOPLE MAGICIAN
(1.)To ensure complete adherence to Attendance or Login Hours or Unsched Leave or 2. To provide regular updates and facilitate in resolving and addressing team issues and concerns or 3. To have regular reviews with team.
(2.) Ensure Retention of team members is within the agreed norms.
(3.) Improving skill level through self-development.
(4.) The individual should be to manage, motivate, engage, and enthuse people to take them to the next level of achievement.
(5.) To consistently meet or exceed all agreed execution parameters as defined for the process.
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