Salesforce Administrator

hace 4 meses

Desde casa, México Mission Cloud Services A tiempo completo

As the Salesforce Administrator, you will report to the Director, IT. You will manage Salesforce across the entire organization and work with leadership to deploy new business processes, improve database functionality, and create reports. You will manage the daily configuration, support, maintenance, and improvement of our CRM platform.

This position is 100% remote.

**Responsibilities**:

- Work with leadership to create consistent business processes across departments; maintain system and process documentation
- Develop reports and dashboards for Mission departments and leadership, including Sales, Marketing, Customer Support and Finance
- Automate tracking of service delivery milestones, invoicing, and contract fulfillment
- Manage Salesforce administration for Mission users, including roles, profiles, sharing rules, workflows, and groups
- Maintain up to date sales leads and contacts; manage data imports and database cleanup
- Monitor new Salesforce release features and functionality and ensure optimal performance of Salesforce
- Perform database maintenance tasks, including diagnostic tests and duplicate entry cleansing
- Provide data to manage commissions on sales opportunities including clawbacks on commissions
- Provide Salesforce training to team members

**Requirements**:

- 5+ years experience as Salesforce Administrator with 2+ years in a cloud computing environment
- Experience analyzing and reporting on data flows from third party integrations
- Experience developing custom objects, workflows, validation rules, and processes in Salesforce
- Extensive experience in the administration and maintenance of Salesforce systems including databases
- In-depth knowledge of Salesforce products and their functionalities
- Experience importing sales data and generating Salesforce reports
- Experience providing Salesforce training and end-user support
- SFDC Administration Certification: Salesforce Certified Administrator or Salesforce Certified Advanced Administrator
- AWS Cloud Practitioner certification (required after 6 months employment)

**Perks & Benefits**:

- Bundled health insurance that includes medical, dental, vision, and maternity leave through GNP. Employees and dependents are covered.
- Life insurance
- Grocery Card
- Savings fund with employer contribution
- Teleworking allowance of $800 MXN per month
- Inclusive work environment with several Employee Resource Groups
- Fully distributed team so you can work from home
- Home office expense benefit $6,500 MXN
- Cell phone stipend $1,000 MXN per month
- Monthly general allowance for expenses
- An internal department dedicated to supporting your professional development
- Participation in Mission’s Cash Incentive Unit Award program
- Vacation bonus
- Sick Leave & Parental Leave

**Commitment to Diversity and Inclusion**

We are committed to diversity and inclusion. We value every individual’s unique story, experience, and perspective. We aim to amplify the voices of our team members and our community to create a safe, empathetic, and inclusive environment where everyone can contribute to one’s authentic self. Mission Cloud makes every effort to ensure that all employees are compensated fairly regardless of gender, ethnicity, race, or past salary history. We understand that fair compensation practices establish that diversity, fair hiring processes, and fair pay are part of who we are as a company and maintain positive employee morale. We use market data to define salary ranges for each role and regularly review compensation adjustments as needed based on salary range updates.

Mission Cloud is an Equal Opportunity Employer and participant in the U.S. Federal E-Verify program. Mission Cloud will consider qualified applicants with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.

**About Mission Cloud**

Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments.
- Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.

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