Technical Program Manager

hace 2 semanas

Ciudad Juarez, México VMware A tiempo completo

**WWCC SRE Technical Program Manager**

**Why will you enjoy this new opportunity?**

**Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?**
- Be part of a highly specialized SRE team that works in collaboration with management, professional services, support, and R&D teams
- Lead the execution of VCF assessment, upgrade, modernization, and extensions toward successful completion
- Onboard new members and mentor junior members with the day-to-day service activities
- Clear obstacles and establish an environment where the team can be effective
- Analyze customer requirements, facilitate, and deliver technical solutions based on VMware technologies.
- Effectively collaborate with internal and external stakeholders
- Build and maintain the confidence of colleagues and customers
- Maintain current knowledge of the entire VMware product line
- Develop excellent working relationships with the key individuals within the team

**The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?**

Your regular activities may be modified to suit your professional strengths, but you can expect a variety of the following assignments:

- Leading projects in a fast-paced, growing organization
- Drive customer upgrades, adoption, consumption, retention, and expansion
- Work without close supervision and with a proactive, goal-oriented attitude
- Define, adopt, and maintain processes, systems management concepts, and standards to be used in day-to-day activities
- Develop and track detailed project plans, schedules, dependencies, critical paths
- Help document best practices and lessons learned in developing and deploying VMware solutions and feed them into our knowledge base for reuse by the team, customers, and partners
- Present custom solutions and articulate how business requirements are met to all levels of customer resource, from operators and consumers to the highest management staff
- Secure and assign resources per project needs
- Clearly communicate with customers and upper management any risk areas; come up with risk mitigation plans
- Work outside business hours if required
- Cover a 24/7 rotational shift pattern if required.

**Preferred Qualifications**:

- 5+ years of experience in project management is preferred
- Experience in leading large projects in an Enterprise environment
- Strong communication, presentation, and interpersonal skills including the ability to interact, communicate, and build relationships with all levels of personnel, internal and external
- Excellent attention to detail, and strong organizational skills, with an ability to manage and prioritize competing internal and external demands
- Solid skills in influencing, teaming, and delivering solutions in a highly complex and nebulous environment. Ability to conceive of, and accept responsibility for, projects and initiatives, and see them through to completion
- Familiarity with CRM or management systems such as Salesforce, JIRA, Confluence, etc.

**What Other Skills **Are an Advantage?**
- Good commercial acumen, business sense, and strong analytical skills are required
- Experience establishing productive relationships with stakeholders
- Solid technical acumen in at least 2 of the following areas: Datacenter infrastructure, Operating systems, Desktop deployments, Cloud, Networking, Security, System Administration, or technical architecture
- Preferably with industry certifications such as ITIL, Scrum, PMP, etc
- IT Bachelor’s degree or equivalent IT work experience

**Where is this role located?**
Flexible: The role is considered flexible and will be a mix of working from a local VMware office and remote depending on your preferences and the arrangements determined with your future manager. You will be expected to live within a reasonable non-daily commute of the office.

**What are the benefits and perks of working at VMware?**
- Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
- Generous Time Off Programs
- 40 hours of paid time to volunteer in your community
- Rethink's Neurodiversity program supports parents raising children with learning or behavior challenges, or developmental disabilities
- Financial contributions to your ongoing development (conference participation, training, coursework, etc.)
- Wellness reimbursement and online fitness and well-being classes

As part of the VMware global standards for the integrity you will be required to go through a pre-employment screening process before you join

**Category **:Business Strategy and Operations
**Subcategory**:Program Management
**Experience**:Manager and Professional
**Full Time/ Part Time**:Full Time
**Posted Date**: 2023-04-26

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