Telephony Solution Engineer

**Job Description: Telephony Solution Engineer**

**Years of Experience**: 5 years

**Required Technologies**:

- Cloud
- AWS
- linux
- Microsoft azure

**Required Languages**: English - Advanced

**Description**

The client is an artificial intelligence company focused on increasing sales. Our cloud-based machine learning engine uses predictive analytics and natural language processing to equip sales professionals with the best real-time responses, driving improved conversion rates and customer experiences. We pride ourselves on our high-performing, collaborative culture. We are passionate about our product, our clients, and our industry-leading results. The client is currently seeking a Telephony Solution Engineer. This role will lead a comprehensive SAAS capability and technology gap analysis for existing and desired clients across all functions. The role will develop business cases across multiple engagement models and associated architecture options, coordinate the selection of the right-fit engagement model architecture, develop a transition roadmap associated with the future state architecture, and get alignment from business stakeholders and vendors on the selected future state model and architecture.

**What You Will Bring In order to be successful, you will need the following**:

- 5+ years’ experience in Telephony, with “hands-on” involvement in deploying and integrations.
- Previous project experience with the design and implementation of Call Center telephony, including integration of phone system technology with CRM solutions, and source data integration.
- Experience with Virtual Contact Center (VCC) space across multiple channels
- Experience with client CRM/Telephony integration Enterprise Portals + Enterprise Applications
- Experience with Cloud Contact Center Services and technologies
- Collaborates with architecture, engineering, and product teams within Network Services and other IT disciplines to understand and contribute to overall IT directions and strategies
- Experience using model-based representations that can be adjusted as required to collect, aggregate or disaggregate complex and conflicting information about the business
- Experience planning and deploying both business and IT initiatives
- Exceptional communication skills with all levels of the organization; including written and verbal communications and visualizations
- Knowledge of ISDN, H.323, H248, MGCP, SIP, RTP/RTCP, codecs G.729 & G.711 is required
- Familiar with technology trends in networking, examples include but are not limited to software defined networking (SDN), BYOD, SIP session management, etc.
- Expertise in voice technologies including but not limited to voice-over IP protocols (H.323/SIP), IP PBX, session management, etc.
- Expertise in session border controllers, voice platforms, and unified communication technologies
- Expertise in LAN/WAN technologies including but not limited wired/wireless LAN environments, data center networking, Intranet/extranet environments, as well as wide area networking technology such as IP/MPLS, SONET/SDH, DWDM technologies, IP Multicast (PIM, MBGP) and QOS environment
- Experience with networking products such as routers, switches, load balancers, firewalls, recorders, and WAN optimization products
- Knowledge of vendors such as Juniper, Genesys, Avaya, Five9, Cisco, Alcatel-Lucent
- Knowledge/Experience of AWS and Microsoft Azure services and technology suites
- Linux Skills
- System Admin experience
- Networking understanding (TCP/IP, DNS, Routing, etc..)
- Preferred: AWS Certification, Azure Certifications, Comptia Cloud+ or equivalent experience
- Beginner to intermediate scripting for system admin Experience (Bash or Python, and so forth.)

**Responsibilities**
- The Telephony Solution Engineer is expected to lead the collaboration with the team's architects/SME/PMs and collaborate with client businesses.
- Map telephony and SaaS call center integration requirements to architecture diagrams.
- Lead high level scoping and costing activities.
- Guide and influence team members and business colleagues.
- Ensure that new technology is appropriately introduced and integrated into client environments.
- Serve as a key representative on telephony integration initiatives.
- Working hands-on deploying, maintaining, and supporting telephony integration infrastructure.
- System Monitoring
- First Level of troubleshooting and data gathering of incidents
- Support of Maintenance Windows
- Creating/updating needed AMI
- Lab Testing and maintenance
- Other Duties as required.

**Salary**: $50,000.00 - $55,000.00 per month

Work Location: Remote