![SoftwareOne](https://media.trabajo.org/img/noimg.jpg)
Onboarding Engineer
hace 2 semanas
Job Function: Software & Cloud Services Why SoftwareONE?:
**SoftwareONE**
**About SoftwareONE**
We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation. This includes helping with the design and implementation of the whole technological strategy, being a trustful partner by purchasing the optimal software and cloud solution and managing and optimizing the software inventory.
The role:
**The work**
Works with different departments to organize, streamline and oversee the onboarding process of new customers to successful completion and properly integrate to our tools and systems. Also, ensures a smooth transition into our support and service areas in SoftwareOne, among other activities designed to provide a great customer experience. Collaborate with team members to continuously improve the overall onboarding experience for our customers.
**The skills below will make you successful at this job.**
- Fluent in English. (Spoken and written)
- Bilingual (English)
- Delight our Clients with a Friendly, Quick, and Helpful Experience
- Strong customer focus and skills.
- Support and resolve technical issues.
- Support and diagnose over the phone or via a ticketing system.
- Configuring different Azure and Microsoft 365 elements based on SOPs.
- Educating customers at the end of onboarding (covering security, tickets creation and processing, presenting on-boarded modules - backup, patching, governance, and monitoring).
- Feedback collection
- Collecting general operational data from customers (for example: who is customer technical admin, contact details, business hours, proffered contact method)
- Work on and resolve onboarding tickets within SLAs and KPIs.
- Create and maintain documentation for on-site processes.
- Identify, Communicate, and Mitigate any potential issues in the onboarding process for customers.
- Customer facing skills.
What we need to see from you:
Technical skills
- 3+ years’ experience as a Level 2 Support Engineer.
- Computer Systems Engineer or related career.
- Experience with ticketing systems such as ServiceNow.
- Understanding of Microsoft 365 licensing provisioning and technologies.
- Show fluency in SaaS solutions; particularly Microsoft 365 offerings.
- Knowledge and understanding of Microsoft 365 pricing, licensing, and support.
- Experience with Microsoft Azure Cloud
- Experience and knowledge managing Azure Cloud tenants.
- Experience and knowledge provisioning Azure cloud tenants.
- Knowledge and experience of Cost Management in Azure.
- Understand and have technical knowledge of Microsoft Azure Cloud.
- Extensive amount of experience in technical support.
- Basic Project management skills such as:
- Management of project life cycle.
- Maintain documentation.
- Coordination of small projects.
- Customer communication.
Desired skills
- AZ-900 Certification
- MS-900 Certification
- ITIL Certification
**Why should you join our team?**
- Employee Recognitions Programs
- A variety of training and development opportunities
- A work-life balance
- Vacations
- Employee Referral Bonus Program
- Multicultural team interaction
- Giving back to society
- employee initiatives
- ONE TREE PLANTED -> one tree for each hiring globally
- Corporate events/ team buildings
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