Gtrf Client Service Agent

hace 2 semanas

Azcapotzalco, México HSBC A tiempo completo

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join GSC HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of **GTRF Client Service Agent**

**Role purpose**

Increase client satisfaction by improving service quality & ownership of the day-to-day service relationship

Increase Transaction Services processing productivity by removing client contact responsibilities

Increase sales capacity by connecting clients directly to Client Services, therefore reducing Relationship Managers/Business Development Managers service calls

**Main Activities**
- Client facing unit for transactional support & advice
- Coordinate between client, operation teams & internal business units
- Advise clients on trade & guarantee practices & products
- Drive client adoption & usage of self-serve tools
- Conduct service reviews & refer business leads to Business Development colleagues
- Monitor client experience, customer feedback & service quality
- Execute all transactions ensuring quality and efficiency, adherence to technical advisory and client servicing
- Contribute to the achievement of revenue growth through retention, reduced sales time on service, proactive management of GTRF service performance

**Qualification**
- Knowledge of GTRF Core Trade products/operations (Documentary Letter of credit, Stand By Letter of Credit, Documentary Collections, Import and Export Trade Loans)
- Experience in Customer Service Areas
- Bilingual: English-Spanish (spoken and written)
- Good understanding of Customer Groups and supporting business initiatives
- Good understanding of Operational Risk related to the underlying Core Trade transactions
- A Bachelor degree preferably in a business or related area

Requirements

**Skills**
- Strong interpersonal, influencing and communication skills
- A good team player who possesses good interpersonal and communication skills
- Strong organizing and time management skills
- Can work independently and quickly, with good attention to detail and solutions oriented
- Self-motivated with initiatives to take on new and additional responsibilities

You’ll achieve more when you join HSBC.

At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care

**Issued By HSBC Electronic Data Process (Mexico) Private LTD

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