Senior Manager, Client Service Analytics

hace 6 meses


Lomas de Santa Fe, México S&P Global A tiempo completo

**About the Role**:
**Grade Level (for internal use)**: 11
Senior Manager, S&P Dow Jones Indices Client Services Analytics (Mexico)

Position Description

The team strives to provide the highest level of service to index clients with the goal of improving the client experience while maintaining adherence to S&P DJI’s core values, policies, and procedures. The team supports both global and regional clients including but not limited to Asset Managers, Endowments and Foundations, ETF product providers, Investment Management Consultants, Insurance companies, Investment Banks, and Pension Funds.

Core Responsibilities
Respond to requests regarding index corporate action treatments, index methodologies and calculation in a timely manner and in compliance with all applicable laws, regulations, and industry standards.
Proactively identify instances where a client call would add value and coordinate, as needed, with internal stakeholders. Schedule periodic calls and outreach for strategic clients.
Develop into a Subject Matter Expert (SME) on S&P DJI’s index products and services including Equity, Fixed Income, ESG, Commodities, Multi-Asset, Strategy, and Digital Asset Indices.
Provide feedback to Index Committees to enhance methodology language based on client feedback
Work with Legal and Compliance with sensitive inquiries and trends to provide response aligned with the company policies.
Ensure clients are knowledgeable on the data services (file delivery, file format, SLAs) and resources (file specifications, platform user guides) available to them.
Play a key role in the launch of new indices and provide onboarding services to educate new clients on S&P DJI’s services and resources.
Identify appropriate opportunities to draft and disseminate client communications in line with compliance and standardization guidelines.
Review incidents with Management and Index Managers help identify opportunities for improvement in processes, services, and support that will enhance the client experience.
Identify opportunities to streamline workflows and processes to improve operational efficiencies.
Lead and coordinate efforts for ad-hoc projects and company initiatives as needed.

Competencies, Education, & Experience
Must be a bright and enthusiastic self-starter who can liaise with SMEs as needed to resolve client inquiries efficiently and successfully.
Advanced analytical capabilities and problem-solving skills required to ensure proper identification of a client’s core question and appropriately respond with solutions where applicable.
Superior written and verbal communication skills needed; must be able to communicate complex concepts simply.
Proficiency in Microsoft Office and Excel is essential. Must have the ability to demonstrate use of Excel functionality such as vlookup and pivot tables.
5-7 years of experience working with financial data across various asset classes (equity, fixed income, alternatives) index related data preferred. Client relationship/support experience preferred.
Bachelor’s Degree in business, economics, or finance required.

Flexible Working
We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.

Return to Work
Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return-to-Work initiative, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

About S&P Global Dow Jones Indic e s
At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction. We’re the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500 ® and the Dow Jones Industrial Average ®. More assets are invested in products based upon our indices than any other index provider in the world. With over USD 7.4 trillion in passively managed assets linked to our indices and over USD 11.3 trillion benchmarked to our indices, our solutions are widely considered indispensable in tracking market performance, evaluating portfolios and developing investment strategies.

What’s In It For You?

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and indi



  • Ciudad de México, Ciudad de México Tiger Analytics A tiempo completo

    Tiger Analytics is a leading analytics consulting firm that enables Fortune 100 companies to generate business value from data.We are seeking a seasoned professional with a strong blend of business consulting skills and data analytics background to join our team.Key Responsibilities:Lead the application of data science to solve complex business problems.Work...

  • Manager/ Sr. Manager

    hace 6 meses


    Ciudad de México Tiger Analytics A tiempo completo

    Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning and AI. Our business value and leadership has been recognized by various market research firms, including...

  • Manager, Analytics

    hace 2 meses


    Colonia Santa Fe, México Mondelēz International A tiempo completo

    **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It With Pride.** Together with analytics team leaders you will support our business with excellent data models to uncover trends that can drive long-term business results. **How you will contribute** You will: - Work in close...

  • Consulting Manager

    hace 6 meses


    Lomas de Santa Fe, México S&P Global A tiempo completo

    **About the Role**: **Grade Level (for internal use)**: 11 - S&P Global Commodity Insights - Advisory Solutions* **The Role**: Consulting Manager - Energy Analytics **The Team**: The S&P Global Commodity Insights Consulting Practice is recognized as a market leader in the industry. Our practice brings an unparalleled combination of industry knowledge, data...


  • Ciudad de México, Ciudad de México Dabahn Client A tiempo completo

    Seeking a seasoned Senior IT Deployment Manager to lead the project management of an IT system deployment across multiple locations in Mexico and the Caribbean.This is a 6-month contract role, with the potential for extension.The ideal candidate will have strong project management skills and experience in the logistics and transportation sector.You will be...


  • Ciudad de México, Ciudad de México Tiger Analytics A tiempo completo

    Tiger Analytics is a cutting-edge analytics consulting firm, serving as the trusted analytics partner for several Fortune 100 companies. Our consultants possess deep expertise in Data Science, Machine Learning, and AI, enabling us to deliver business value from data.We are seeking an exceptional individual with a blend of business consulting skills and data...


  • Ciudad de México, Ciudad de México Tiger Analytics, LLC A tiempo completo

    Tiger Analytics, LLC is a leading analytics consulting firm that helps Fortune 100 companies unlock business value from data. Our team of experts brings together deep expertise in data science, machine learning, and AI to deliver high-impact analytics solutions.We are seeking a highly skilled Data Analytics Consultant to join our team. As a key member of our...


  • Ciudad de México, Ciudad de México Tiger Analytics, LLC A tiempo completo

    Tiger Analytics is a leading analytics consulting firm that helps Fortune 100 companies unlock business value from data. Our team of experts in data science, machine learning, and AI provides trusted analytics solutions.We are seeking an individual with a unique blend of business consulting skills and data analytics expertise. As a key member of our team,...


  • Ciudad de México, CDMX GSK A tiempo completo

    **Site Name**: Poznan Grunwaldzka, Mexico City Torre Mitikah, Mississauga Milverton Drive **Posted Date**: Oct 31 2024 **Senior Manager, Reporting and Analytics** The Global Regulatory Operations Reporting Senior Manager at GlaxoSmithKline (GSK) is responsible for leading and managing the development, implementation, and maintenance of reporting services...


  • Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    Job DescriptionThe Senior Business Analytics Manager is a key role in the organization, responsible for leading the development and implementation of business analytics strategies. This position requires strong leadership and management skills, as well as expertise in data analysis and interpretation.Responsibilities:• Manage and lead a team of business...


  • Colonia Santa Fe, México Mondelēz International A tiempo completo

    **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Possible.** You will support end-to-end logistics (physical flows from plants to customers), including all warehouse, transport and co-packing operations, in terms of service, cost, health and safety, quality, food defense,...


  • Ciudad de México, CDMX Backbase A tiempo completo

    **Meet the job** As a Senior Service Manager, you have oversight of a portfolio of current "Run"- in - production customers. You will develop and own the Service Excellence practice with a focus on improving customer satisfaction, quality and stability with our in-production clients. You promote active, strategic customer engagement at the highest...

  • Sr. Product Manager

    hace 6 meses


    Lomas de Santa Fe, México S&P Global A tiempo completo

    **About the Role**: **Grade Level (for internal use)**: 10 S&P Global Commodity Insights **The Role**: Senior Product Manager **The Team**: We seek a senior product manager to join the Climate Solutions team under the Gas, Power & Climate Solutions vertical in S&P Global Commodity Insights. Climate Solutions provides data, analytics, and insights to...

  • Senior IT Project Manager

    hace 3 semanas


    Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior IT Project Manager to lead our technology projects and drive business growth. As a key member of our team, you will be responsible for managing the entire project lifecycle from definition to implementation.About Nuvit ServiceNuvit Service is a leading provider of innovative solutions in the IT industry. Our...


  • Colonia Lomas de Chapultepec, México Aon Corporation A tiempo completo

    Descripción de la publicación: Client Service Manager Insurance **Aon is in the business of the best decisions** At Aon, we craft decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as an inclusive and complementary team, and we are passionate about helping our colleagues...


  • Ciudad de México, CDMX TTEC A tiempo completo

    Senior Manager, Service Delivery **Senior Manager, Service Delivery** Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Manager - Service Delivery working on site in Mexico City you’ll be a part of bringing humanity to business. experienceTTEC Our employees have spoken. Our purpose,...


  • Villa de Alvarez, México Liondor A tiempo completo

    Empresa dedicada a Marketing solicita**:Data & Analytics Manager** **Requerimientos**: - Estudios Universitarios: Marketing Digital, estadísticas o a fín - Experto en el manejo de alguna de estas plataformas de media: Google Analytics, Social Media, plataformas de medios digitales (Google Ads, Google Tag Manager, Google Marketing Platform, Double Click...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    IT Service Delivery ManagerA service delivery manager is responsible for ensuring seamless delivery of services to clients of Nuvit Service. Key responsibilities include leading project teams, resolving reliability issues, monitoring progress, tracking KPIs, and managing budgets.Key ActivitiesManage client relationships, exceeding expectationsSingle point of...

  • Service Manager

    hace 2 meses


    De México, Méx. ABB A tiempo completo

    **Service Manager**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**: **This position...


  • Lomas Verdes, México Momentive A tiempo completo

    Job Title: Customer Service Manager Summary: As a Customer Service Manager, you will utilize your leadership and interpersonal skills to manage and develop a team of customer service professionals. You will oversee daily operations, monitor team performance, and implement strategies to improve customer satisfaction. You will motivate and inspire your team...