Servicenow Administration

**Responsibilities**:

- Provide first level technical support for employees addressing hardware or software issues.
- Install and configure computer systems, software, and peripheral devices.
- Identify and learn appropriate software and hardware used by the organization
- Diagnose and resolve technical problems, including hardware and software issues, in a timely manner
- Perform hardware maintenance, upgrades, and repairs as needed.
- Manage and administer Microsoft 365 environments, including configuring and optimizing features such as Exchange Online, SharePoint Online, Teams, OneDrive, and other collaboration tools.
- Create, modify, and disable user accounts. Manage user licenses and permissions based on organizational requirements.
- Determine the best solution to the reported / observed issue based on the information provided by the employee / system diagnostics and the analysis performed and leveraging the knowledge documentation made available through ServiceNow.
- Assist in maintaining and troubleshooting network connectivity issues.
- Maintain accurate records of support requests, repairs, and solutions provided
- Collaborate with other IT team members to resolve complex technical issues and contribute to ongoing projects.
- Follow up with employees to ensure issues have been resolved and SLA expectations are met
- Suggest improvements to systems and procedures as part of continuous efficiency gains

**About You**
- BSc/BA in IT, Computer Science, or relevant field
- Bilingual Proficiency - Fluent in both English and Spanish. Exceptional verbal and written communication skills in both languages.
- Proven experience as a Microsoft 365 Administrator or similar role.
- 3+ years of prior experience in an IT Help Desk, Desktop Support or similar technical role is required
- Strong customer service and communication skills essential for interacting with end-users

Monday to Friday

Tipo de puesto: Tiempo completo

Salario: $28,000.00 - $30,000.00 al mes

Horario:

- Lunes a viernes

Prestaciones:

- Seguro de gastos médicos mayores
- Seguro de vida
- Vales de despensa

Experiência:

- IT Help Desk: 3 años (Deseable)
- ServiceNow Administration: 3 años (Deseable)
- Microsoft 365 Administration: 3 años (Deseable)

Idioma:

- Inglés Avanzado (Deseable)

Lugar de trabajo: Empleo presencial