Customer Experience Specialist

hace 3 meses


Zapopan, México Sunwise Energy A tiempo completo

**Sunwise Energy **is a premiere **Solar **Installation and Smart Home service provider offering turnkey renewable energy solutions to its clients. We integrate all the aspects of solar sales and installations in-house to provide and guarantee our customers the best quality of service and maintenance.

**Join us**

**Primary Responsabilities**
- Respond promptly and accurately to all inquiries, ensuring records are updated accordingly.
- Collaborate with other departments to resolve complex issues, such as installation delays or product defects.
- Proactively reach out to clients to gather feedback and improve their overall experience.
- Prepare reports on customer interactions, satisfaction metrics, and recurring issues.
- Develop and maintain a thorough understanding of our products and services to offer expert assistance.
- Foster strong, positive relationships with customers.

**Qualifications**:

- 2+ experience in a customer service or customer experience role.
- Professional English domain (C1+)
- Excellent communication skills, both written and verbal.
- Strong problem-solving and decision-making abilities.
- Empathy and a customer-centric mindset.
- Ability to work in a fast-paced environment.
- Familiarity with customer relationship management (CRM) tools is a plus.
- Time Management

**Benefits**:

- Christmas Bonus
- Vacations
- Mayor Medical Insurance
- USA Federal Holidays
- Grocery Vouchers

**Workplace**:

- On-site position
- Enrique Gomez Carrillo #5612, Vallarta Universidad

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Sueldo: $12,500.00 - $14,000.00 al mes

Lugar de trabajo: Empleo presencial


  • Customer Experience

    hace 6 meses


    Zapopan, México Sunwise Energy A tiempo completo

    We are seeking a dedicated and passionate individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for ensuring a positive and seamless experience for our customers at every touchpoint. Your primary goal is to enhance customer satisfaction, loyalty, and retention by addressing inquiries, resolving issues, and...

  • Customer Experience

    hace 6 meses


    Zapopan, México Sunwise Energy A tiempo completo

    We are seeking a dedicated and passionate individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for ensuring a positive and seamless experience for our customers at every touchpoint. Your primary goal is to enhance customer satisfaction, loyalty, and retention by addressing inquiries, resolving issues, and...


  • Zapopan, Jalisco, México Sunwise Energy A tiempo completo

    Sunwise Energy es una empresa líder en energía solar que busca un Full Stack Customer Experience Specialist para su equipo de atención al cliente. En este rol, serás responsable de proporcionar una experiencia excepcional a nuestros clientes, desde la solicitud de cotización hasta la implementación del sistema solar.Descripción del trabajoComo Full...


  • Zapopan, México Sunwise Energy A tiempo completo

    **Sunwise Energy **is a premiere **Solar **Installation and Smart Home service provider offering turnkey renewable energy solutions to its clients. We integrate all the aspects of solar sales and installations in-house to provide and guarantee our customers the best quality of service and maintenance. A career at **Sunwise **opens countless opportunities...


  • Zapopan, México Cerby A tiempo completo

    **Company Description**: At Cerby, it's our goal to make everyone feel at home and cared for. We seek a People Experience Specialist to design and run the Cerbenaut’s experience. This is a full-time position based in Guadalajara, Mexico. What you will do: - Act as an ambassador for Cerby in all your interactions. - Design and execute Cerby’s diversity...


  • Zapopan, Jalisco, México Sunwise Energy A tiempo completo

    Sunwise Energy is a pioneering solar installation and smart home service provider, dedicated to delivering turnkey renewable energy solutions to its clients.A career at Sunwise Energy offers numerous opportunities for employees to enhance their skills, push boundaries, and realize their full potential. We invite passionate professionals to join our team if...


  • Zapopan, México Trabaja en Intugo A tiempo completo

    **We are hiring Customer Service specialist** Requires: **TWO YEARS’** EXPERIENCE IN CUSTOMER SERVICE OR RELATED FIELD - EXCELLENT CUSTOMER SERVICE SKILLS - ADVANCED ENGLISH - PROFICIENT WITH MICROSOFT (EXCEL, POWERPOINT, ETC.) - HIGH SCHOOL DIPLOMA OR EQUIVALENT Activities: - MONITOR DAILY GPS REPORTS - REPORT OUT AS REQUIRED BY THE DEPARTMENT -...


  • Zapopan, México TocteBrand A tiempo completo

    As a Customer Acquisition Specialist, your primary role is to ensure customer satisfaction and success. This involves developing strong relationships with customers, understanding their needs and helping them get the most value from the company's products or services. - Lead generation and qualification for the Customer Success department, establishing first...


  • Zapopan, México Aronnax SA de CV A tiempo completo

    **Customer Success Specialist** **Zapopan, Jalisco** **$15,000 MXN per month (net) with potential monthly bonus of $5,000 MXN** **Full-time, indefinite contract** **Monday to Friday, 8:00 AM to 4:30 PM** **English proficiency at a 90% level** **College Diploma** **Customer Acquisition Specialist** **Responsibilities**: **As a Customer Acquisition...


  • Zapopan, Jalisco, México Elanco A tiempo completo

    About ElancoAs a global leader in animal health, we strive to deliver innovative products and services to prevent and treat disease in farm animals and pets. Our vision is to 'Food and Companionship Enriching Life' and our approach to sustainability - the Elanco Healthy Purpose - aims to advance the health of animals, people, the planet and our...


  • Zapopan, Jalisco, México Intugo A tiempo completo

    Job OverviewThis role is responsible for resolving customer complaints in a timely and professional manner. As a Customer Service Resolution Specialist, you will be working closely with customers to understand their concerns and provide solutions that meet their needs.


  • Zapopan, Jalisco, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. - D44 A tiempo completo

    Validate Customer Experience and Drive Launch ReadinessAs a Program Manager with Amazon Devices Beta, you will play a key role in validating the customer experience for our products, ensuring they meet the highest standards of quality and reliability.We are seeking a strong Program Manager to help us build and execute programs to validate the customer...


  • Zapopan, México Aronnax A tiempo completo

    Partner Acquisition Specialist Zapopan, Jalisco $15,000 MXN per month (net) with potential monthly bonus of $5,000 MXN Full-time, indefinite contract Monday to Friday, 8:00 AM to 4:30 PM English proficiency at a 90% level 22 to 27 years’ old College Diploma Finance, Business. Experience1 year of experience in a call...


  • Zapopan, México Intugo A tiempo completo

    Join our team to provide outstanding customer service professionally, maintain strong and close business relationships with clients, and provide prompt and accurate service for an American company that finances, buys, and sells used cars. **Main Activities** - Take inbound calls from our customers related to different customer service situations. - Take...


  • Zapopan, Jalisco, México Clever Ideas A tiempo completo

    Clever Ideas is seeking a highly motivated Customer Service Specialist to join our team in an in-person role. This exciting opportunity allows you to leverage your exceptional communication skills and drive sales growth for an American company.About the RoleAs a key member of our call center team, you will be responsible for taking calls to execute sales of...


  • Zapopan, Jalisco, México Burberry A tiempo completo

    About BurberryWe are a global luxury fashion brand with a rich heritage, committed to creating innovative and stylish products that exceed our customers' expectations.Job SummaryThis is a dynamic opportunity to join our team as a Luxury Client Experience Specialist. We are seeking an experienced and enthusiastic individual who shares our passion for...


  • Zapopan, México Intugo A tiempo completo

    **International company looking for talent to join our team!** A U.S.based company that finances, buys, and sells used cars, headquartered in Dallas, Texas. Delivering exceptional customer service in a highly professional manner while building and maintaining strong, close business relationships with clients by providing prompt and accurate...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Oracle is seeking a Customer Support Specialist to join our global Service Desk team. This role requires remote, non-technical work on North America day shifts (5 days/week) with weekend rotation.Key Responsibilities:Act as the first point of contact for customers and triage their requestsTriage customer requests and engage technical teams and expertsCapture...

  • Customer Experience

    hace 6 meses


    Zapopan, México Intugo A tiempo completo

    _Advanced english skills required_ - This is a fully on-site position in Guadalajara, Jalisco_ **RESPONSIBILITIES** 1. TAKE INBOUND CALLS FROM OUR CUSTOMERS RELATED TO DIFFERENT CUSTOMER SERVICES SITUATIONS 2. TAKE PAYMENTS AND KNOW HOW TO GUIDE CUSTOMERS TO MAKE PAYMENTS ON THEIR OWN 3. KNOW HOW TO READ LOAN BALANCES AND MAKE PAYMENT ADJUSTMENTS 4....

  • Customer Experience

    hace 2 meses


    Zapopan, México Intugo A tiempo completo

    _Advanced english skills required_ - This is a fully on-site position in Guadalajara, Jalisco_ **RESPONSIBILITIES** 1. TAKE INBOUND CALLS FROM OUR CUSTOMERS RELATED TO DIFFERENT CUSTOMER SERVICES SITUATIONS 2. TAKE PAYMENTS AND KNOW HOW TO GUIDE CUSTOMERS TO MAKE PAYMENTS ON THEIR OWN 3. KNOW HOW TO READ LOAN BALANCES AND MAKE PAYMENT ADJUSTMENTS 4....