Customer Experience Specialist
hace 3 meses
**Sunwise Energy **is a premiere **Solar **Installation and Smart Home service provider offering turnkey renewable energy solutions to its clients. We integrate all the aspects of solar sales and installations in-house to provide and guarantee our customers the best quality of service and maintenance.
**Join us**
**Primary Responsabilities**
- Respond promptly and accurately to all inquiries, ensuring records are updated accordingly.
- Collaborate with other departments to resolve complex issues, such as installation delays or product defects.
- Proactively reach out to clients to gather feedback and improve their overall experience.
- Prepare reports on customer interactions, satisfaction metrics, and recurring issues.
- Develop and maintain a thorough understanding of our products and services to offer expert assistance.
- Foster strong, positive relationships with customers.
**Qualifications**:
- 2+ experience in a customer service or customer experience role.
- Professional English domain (C1+)
- Excellent communication skills, both written and verbal.
- Strong problem-solving and decision-making abilities.
- Empathy and a customer-centric mindset.
- Ability to work in a fast-paced environment.
- Familiarity with customer relationship management (CRM) tools is a plus.
- Time Management
**Benefits**:
- Christmas Bonus
- Vacations
- Mayor Medical Insurance
- USA Federal Holidays
- Grocery Vouchers
**Workplace**:
- On-site position
- Enrique Gomez Carrillo #5612, Vallarta Universidad
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Sueldo: $12,500.00 - $14,000.00 al mes
Lugar de trabajo: Empleo presencial
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