Customer Care Specialist

hace 2 semanas


Puebla, México Avantio A tiempo completo

**About us**

Avantio, with more than 20 years of experience, is a vacation rental software whose mission is to provide dynamic and innovative cloud-based technology solutions for holiday rentals. The holiday rental sector is in a phase of transformation and expansion. Avantio's commitment is to provide agencies with the tools specifically designed for their growing needs along with the best possible customer service experience.

Based in Valencia and with sales teams in the USA and Mexico, in Avantio you will discover a highly qualified team, made up of top-level professionals, in an international environment.

**Description**:
You will be **giving technical support to our LATAM customers,** remotely from Puebla (Mexico).

Daily duties of the team:

- Manage these requests and resolve them as soon as possible or pass the report on to the technical team for resolution.
- Follow up on incidents and ensure customer satisfaction.
- Once your knowledge of the product is more advanced: upgrade plans, post sales, module activation.
- Support the team in other markets as needed.
- Translation of online support for new launches (on demand).
- Support at customer events in the market.
- Support in market development and system adaptation.

**What are we looking for?**- Native or bilingual in** Spanish and English**:

- **You live in Puebla (Mexico)**:

- Proactive and positive attitude
- Service oriented
- You are a technology geek. If you know our products is a plus. You are passionate about customer care

**Useful**:
- Knowledge of other additional languages: Italian, French, Portuguese...
- A restless, creative person with the ability to generate ideas.
- You like to work in a team. If anything is characteristic of the Customer Care team, it is how much they help each other.
- You are curious and eager to find out what the problem is and look for solutions.
- You are eager to train in a sector that is constantly growing.

**What do we offer?**
- We are a leading global provider of solutions, services and technological tools for holiday rentals with a stable projection.
- **100% remote work with some trips to Valencia (Spain)**.
- Flexible working hours.
- Training provided by the company
- Possibility to build a long-term career. We offer you activities, tasks and responsibilities that will allow you to grow professionally and personally.
- A dynamic and multicultural environment, with more than 25 nationalities to get to know.
- The opportunity to work in a young and international team. We currently have +190 employees, with cultural diversity.

At Avantio we look for people who identify with our values: we care, we constantly help each other, we communicate a lot (both internally and with our clients and partners) and we learn from each other. We want you to make this project yours too

We provide the necessary tools and opportunities to grow professionally. You will be challenged so that you can develop your professional career and this will lead to the growth of the company. In other words, "the sky's the limit"

If all this describes you and you want to work in a young, international company with these values, don't hesitate to apply


  • Customer Care Porsche

    hace 3 semanas


    Puebla, México Contactus A tiempo completo

    ¡Está vacante es para ti! **CUSTOMER CARE PORSCHE** **OBJETIVO DEL PUESTO**: El especialista gestionará y analizará al 100% los casos recibidos por parte de clientes de Porsche, brindando una experiência Premium a nuestros clientes. **DETALLES DEL TRABAJO**: Lunes a Viernes de 9:00 am a 6:00 pm Prestaciones superiores a ley Bono semestral en...


  • Puebla, Puebla, México GGA Solutions A tiempo completo

    Job OverviewWe are seeking a highly skilled Insurance Customer Support Specialist to join our team at GGA Solutions. As an Insurance Customer Support Specialist, you will be responsible for providing exceptional customer service and support to clients regarding their insurance policies.Key ResponsibilitiesRespond to client inquiries and resolve issues in a...

  • Customer Care Sales

    hace 3 semanas


    Puebla, México JBT Corporation A tiempo completo

    Overview: Directly responsible for the successful execution of Customer Care activities in MCCA Region, and for the team of professionals who are assigned to carry out those sales and service activities. Responsible for growing the aftermarket business by developing outstanding relationships with the customers, and ensuring their needs and requirements are...


  • Puebla, Puebla, México Logos Research Systems Inc A tiempo completo

    At Logos Research Systems Inc., we're seeking a talented individual to join our team as a Customer Service Representative. In this role, you will provide top-notch support to our customers via phone and email, ensuring they have a positive experience with our products and services.This position requires excellent communication skills, both written and...


  • Puebla, México COINTSA A tiempo completo

    Objetivo del puesto Desarrollar, establecer y coordinar la ejecución de las estrategias, programas, estándares y acciones definidas por la marca Porsche, con el objetivo de asegurar la gestión, seguimiento y solución de las solicitudes y reclamaciones de clientes y prospectos que se reciben por medio de los canales de contacto oficiales de la marca,...


  • Puebla, Puebla, México ELife Transfer A tiempo completo

    Key ResponsibilitiesAs a Global Ground Transportation Specialist, you will:Provide customer service support to our global customers.Develop and maintain good working relationships with suppliers and stakeholders.Work effectively in a fast-paced environment and prioritize tasks accordingly.Experience Required:Minimum 2 years of experience working as a...


  • Puebla, México Tres R A tiempo completo

    **Vacante para la empresa Tres R en Puebla, Puebla**: **JOIN OUR TEAM AS A CUSTOMER SERVICE REPRESENTATIVE!** Ready to start a career in customer service with no prior experience required? This is your perfect chance! **Work Schedule**: 5 days a week, 40 hours total. **What We Offer**: - ** Legal Benefits**: Christmas bonus, vacation, social security,...


  • Puebla, Puebla, México GGA Solutions A tiempo completo

    Insurance Claims SpecialistWe are seeking a highly motivated and driven individual to join our team as an Insurance Claims Specialist in Puebla, Mexico. This is a Work On Site position that offers a rewarding career path in the US insurance industry.We will provide comprehensive training through our US Insurance Claims Trainee program, enabling you to become...


  • Puebla, Puebla, México Placidway A tiempo completo

    Job OverviewAs a Customer Service Representative at Placidway, you will be responsible for delivering exceptional customer experiences, building strong relationships with clients, and ensuring seamless communication between patients and providers.Key Responsibilities:Customer Follow-up: Regularly follow up with clients to ensure their needs are met and...


  • Puebla, Puebla, México GGA Solutions A tiempo completo

    Job DescriptionAt GGA Solutions, we are seeking an experienced and customer-focused individual to join our team as an Insurance Customer Care and Losses Agent.This role is responsible for providing exceptional service to our clients by resolving claims in a timely and professional manner. The ideal candidate will have excellent communication skills, be able...


  • Puebla, Puebla, México GGA Solutions A tiempo completo

    Job OverviewGGA Solutions is a leading provider of insurance services, and we are seeking a highly skilled and customer-oriented individual to join our team as an Insurance Customer Care and Losses Agent.This role involves working closely with clients to resolve claims and provide exceptional customer service. The ideal candidate will have a strong...


  • Puebla, Puebla, México Sermo A tiempo completo

    We are an innovative healthcare technology company looking for a skilled Sales Support Specialist to help drive revenue growth and improve customer engagement.As a Sales Support Specialist, you will work closely with the commercial team to create proposals that cover client needs, assist in preparing incoming proposals from new and existing clients, and...


  • Puebla, Puebla, México GGA Solutions A tiempo completo

    Role OverviewGGA Solutions is a leading provider of insurance services, and we are seeking a highly skilled and customer-oriented individual to join our team as an Insurance Customer Care and Losses Agent.This role involves working closely with clients to resolve claims and provide exceptional customer service. The ideal candidate will have a strong...

  • Sales - Customer Care

    hace 4 semanas


    Puebla, México Industrial Proepsa del Norte A tiempo completo

    ACTIVIDADES: • Manejar proceso de Logística internacional. • Realizar cotizaciones con proveedores nacionales y extranjeros. • Desarrollo y seguimiento a clientes. • Prospección (llamadas) a clientes. •Realizar ordenes de compra. •Solicitar facturas para clientes. REQUISITOS: • 22 a 30 años • Inglés intermedio / Avanzado. • Habilidad...

  • Sales - Customer Care

    hace 3 días


    Puebla, Puebla, México Industrial Proepsa del Norte A tiempo completo

    ACTIVIDADES:• Manejar proceso de Logística internacional.• Realizar cotizaciones con proveedores nacionales y extranjeros.• Desarrollo y seguimiento a clientes.• Prospección (llamadas) a clientes.•Realizar ordenes de compra.•Solicitar facturas para clientes.REQUISITOS:• 22 a 30 años• Inglés intermedio / Avanzado.• Habilidad...


  • Puebla, Puebla, México Enterprisealumni A tiempo completo

    **All applicants will**be required** to prove work authorization during the hiring process****CUSTOMER SUPPORT MANAGER**As a Customer Support Manager, you're not just another cog in the machine—you're the linchpin of our customer experienceAs part of a wider Customer Support Team, you are the one-person task force (don't worry - with lots of colleagues...


  • Puebla, Puebla, México ProTrans A tiempo completo

    Job Title: Invoicing Process Specialist**Job Overview**ProTrans is seeking a highly skilled Invoicing Process Specialist to join our team. As an Invoicing Process Specialist, you will play a key role in ensuring the accurate and timely processing of invoices and other financial documents.**Key Responsibilities**Responsible for fully understanding the Not...


  • Puebla, Puebla, México Ntt Data A tiempo completo

    Job Title: Clinical Service Desk Support SpecialistWe are currently seeking a highly skilled and motivated individual to join our team as a Clinical Service Desk Support Specialist. This role will provide an opportunity to work from home in a remote environment.Job Responsibilities:Provide timely support to customers via inbound calls as a representative...

  • IT Support Specialist

    hace 1 día


    Puebla, Puebla, México Agile Global Solutions A tiempo completo

    **About the Role:**We are seeking a highly skilled IT Support Specialist to join our Agile Global Solutions team. As a key member of our team, you will play a vital role in ensuring the smooth operation of our IT systems.**Responsibilities:**Troubleshoot and resolve issues related to IT systems, software, and hardware.Escalate unresolved problems to...


  • Puebla, México Faithlife , LLC A tiempo completo

    Description: Faithlife is a purpose-driven tech company committed to the church. We're the creators of Logos Bible Software & are focused on the mission of using technology to equip the church to grow in the light of the Bible. Our greatest asset is our exceptional team that helps us fulfill our company mission & objectives. **Key Responsibilities**: -...