(English & Spanish) Bilingual Customer Support
hace 4 semanas
**About Us**
It's simple, we prosper by putting people ahead of profits. Point blank.
We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients. Helpware is a better kind of outsourcing, one centered around People.
**What is this role about?**:
You'll be a key part of our mission to provide excellent service to our customers and the independent stylists who represent our product. We have fun looking at new designs each season, wearing the clothes (great employee discount), and supporting each other's growth. Our fast-growing company has lots of opportunities for growth. We are looking a **Bilingual Customer Support Representative** that will be a key part of our efforts to provide superior service and provide the support needed to our customer and stylist base.
**What awaits you in this role**:
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging products or services, refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Order tests that could determine the causes of product malfunctions.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
- Review claims adjustments with appropriate departments, examining parts claimed to be defective, and approving or disapproving claims.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Compare disputed products or services with original requisitions and information from invoices and prepare invoices for returned products or services.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Maintain Service contracts by scheduling service appointments with customers.
- Schedule and coordinate all service/emergency calls as calls are received.
- Respond to all messages left overnight.
- Maintain service contracts by scheduling service appointments with customer.
- Schedule and coordinate all service/emergency calls.
- Respond to all messages left overnight.
- Other duties as assigned.
**What we are looking for**:
- 6 plus months of experience in customer service related field.
- Microsoft Office skills
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Accountability - Ability to accept responsibility and account for his/her actions.
- Customer Oriented - Ability to take care of the customers' needs while following company procedures.
- Working Under Pressure - Ability to complete assigned tasks under stressful situations.
- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
- Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Friendly - Ability to exhibit a cheerful demeanor toward others.
- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
- Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
- Accuracy - Ability to perform work accurately and thoroughly.
**What we offer**:
- Law Benefits
- Social Security (IMSS)
- 12 Vacations Days after First Year
- Vacation Bonus (Prima Vacacional)
- Christmas Bonus (Aguinaldo)
- Sunday Bonus (Prima Dominical)
- Food Vouchers
- Health Insurance
- Excellent Work Environment
- Opportunities for Growth
- Convenient Partnerships for Food and _More_
**Our Client's Background**
Our client offers premier heating, air conditioning, plumbing, drain cleaning and sewer services.
AVISO DE PRIVACIDAD
Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación
-
(English & Spanish) Bilingual Customer Support
hace 2 semanas
Guadalajara, México Helpware A tiempo completo**About Us** It's simple, we prosper by putting people ahead of profits. Point blank. We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee...
-
(English & Spanish) Bilingual Customer Support
hace 6 días
Guadalajara, México Helpware A tiempo completo**About Us** It's simple, we prosper by putting people ahead of profits. Point blank. We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee...
-
Bilingual Receptionist/operator
hace 2 semanas
Guadalajara, México Latorre Insurance A tiempo completo**About us** Latorre Insurance, a leading North Carolina, USA based full-service insurance brokerage with a dynamic, team oriented and collaborative culture. - Handle and transfer inbound calls. - General office duties as assigned. - Update customer information as needed - Assist with policy payments as needed. Qualification & Education: - Advanced Excel...
-
Bilingual Customer Service Representative
hace 1 mes
Guadalajara, México TTEC A tiempo completoBilingual Customer Service Representative –Spanish-English Breaking News: TTEC obtained the “Best Workplaces 2023” recognition from CompuTrabajo, the employment leader in Mexico. Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Bilingual Customer Service Representative...
-
Bilingual Customer Service Representative
hace 4 semanas
Guadalajara, México TTEC A tiempo completoBilingual Customer Service Representative –Spanish-English Breaking News: TTEC obtained the “Best Workplaces 2023” recognition from CompuTrabajo, the employment leader in Mexico. Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Bilingual Customer Service Representative...
-
(English & Spanish) Bilingual Customer Support
hace 6 días
Guadalajara, México Helpware A tiempo completo**About Us** Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by...
-
(English & Spanish) Bilingual Customer Support
hace 3 semanas
Guadalajara, México Helpware A tiempo completo**About Us** Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by...
-
Bilingual Customer Service Representative
hace 8 horas
Guadalajara, México TTEC A tiempo completoBilingual Customer Service Representative –Spanish-EnglishBreaking News: TTEC obtained the “Best Workplaces 2023” recognition from CompuTrabajo, the employment leader in Mexico.Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Bilingual Customer Service Representative –Spanish-English...
-
(English & Spanish) Bilingual Customer Support
hace 4 semanas
Guadalajara, México Helpware A tiempo completo**About Us** It's simple, we prosper by putting people ahead of profits. Point blank. We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee...
-
(English & Spanish) Bilingual Customer Support
hace 2 meses
Guadalajara, México Helpware A tiempo completo**About Us** It's simple, we prosper by putting people ahead of profits. Point blank. We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee...
-
Bilingual Customer Service Representative Home
hace 2 semanas
Guadalajara, México CS Enterprises at ConnectNet A tiempo completo**Vacante para la empresa CS Enterprises at ConnectNet en Guadalajara, Jalisco**: **Bilingual Customer Service Agent (Home Office) No Prior Experience Required** Job Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an exceptional...
-
Spanish Bilingual Customer Service Agent
hace 2 semanas
Guadalajara, Jalisco, México Unity Communications A tiempo completoHola ¿Cómo estás?Are you proficient in conversing in both English and Spanish? Whatever the reason for learning Spanish was—maybe you were once one of those grade-schoolers who were totally hooked on TV when a Mexicanovela was on and became interested in the language—it doesn't matter. Can you handle pressure with a smile? Ultimately, do you love to...
-
Bilingual Customer Service Representative
hace 4 semanas
Guadalajara, México Manpower Mexico A tiempo completoWe're looking for an enthusiastic and bilingual professional to enhance customer experience, providing comprehensive support through multiple channels. **Customer Service Representative** - Experience: Minimum of 3 years in a contact center specifically in customer service role, preferably supporting clients with US operations (B2C). - Language Skills: B+...
-
Bilingual Customer Service Representative
hace 4 semanas
Guadalajara, México Manpower Mexico A tiempo completoWe're looking for an enthusiastic and bilingual professional to enhance customer experience, providing comprehensive support through multiple channels. **Customer Service Representative** - Experience: Minimum of 3 years in a contact center specifically in customer service role, preferably supporting clients with US operations (B2C). - Language Skills: B+...
-
Bilingual Customer Support
hace 2 semanas
Guadalajara, Jalisco, México Helpware A tiempo completoAbout UsIt's simple, we prosper by putting people ahead of profits. Point blank.We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee...
-
Bilingual Customer Service Representative
hace 7 días
Guadalajara, México TTEC A tiempo completoBilingual Customer Service Representative - Spanish-English **Bilingual Customer Service Representative -Spanish-English** **Breaking News: TTEC obtained the “Best Workplaces 2023” recognition from CompuTrabajo, the employment leader in Mexico.** Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience....
-
Loan Servicing Agent
hace 3 semanas
Guadalajara, México RESORTCOM INTERNATIONAL MEXICO, S. DE R.L. A tiempo completo**Position Summary** We are seeking highly motivated, goal-oriented, problem-solvers to join our Loan Servicing Team. Our Loan Servicing Agents make outbound calls to collect past due accounts for loans from 10-150 days past due and maintenance fee past due accounts. **Pay Information** Ø **Loan Servicing Agent (Bilingual Spanish & English)** - $20,000 -...
-
Bilingual Customer Service Representative
hace 2 semanas
Guadalajara, Jalisco, México Tiger Text A tiempo completoBilingual Customer Service Representative Spanish-EnglishBreaking News : TTEC obtained the Best Workplaces 2023 recognition from CompuTrabajo, the employment leader in Mexico.Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Customer Service Representative Spanish-English working in...
-
Customer Support Representative
hace 7 días
Guadalajara, México Helpware A tiempo completo**About Us** It's simple, we prosper by putting people ahead of profits. Point blank. We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our...
-
Bilingual Customer Service Representative
hace 2 semanas
Guadalajara, Jalisco, México Epsilon Solutions A tiempo completoVacante para la empresa Epsilon Solutions en Guadalajara, Jalisco:Bilingual Customer Service RepresentativeWe have multiple shifts available.Monday, Wednesday, Thursday & Friday: 7:30-5:00 off Tues and Saturday 8am-noonMonday-Thursday 10:30am-8:00pm off Friday and Saturday 8:00am-noonMonday thru Friday 7:30-4:00pmSpanish.Skills and Talents: Professional...
