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Lead Cash App

hace 4 meses

Saltillo, México Johnson Controls A tiempo completo

**Job Details**
- **Duties and Responsibilities**:
**Manage Operational performance**
- Lead a team of 7 to 10 cash applicators
- Responsible for daily oversight of team’s activities and performance
- Responsible for employee one-on-one reviews and performance audits
- Identify and propose process or performance improvements to create a best-in-class department collaborating with key OTC leaders across different functions or business units
- Support OTC Manager in resolving escalation issues and facilitate communication between internal and external customers
- Confidently determine when to lead by example versus delegate to deliver results
- Comply with collections strategy and SOX accounting guidelines
- Contribute to team members’ professional growth through training & development, mentoring/coaching, or performance improvement plans when necessary
- Identify and assess complex problems for area of responsibility
- Plan, coordinate, and monitor operations performance on agreed upon SLAs and key metrics
- Alignment to strategic direction set by senior management when establishing near-term goals
- Develop and publish weekly / monthly / quarterly key performance Indicators (KPIs) to stakeholders and executive management
- Ensuring the team completes collections requirements to meet daily and month-end deadlines
- Ensure timely monthly/ quarterly / annual closing of books of accounts and support in Internal/External Audits
- Lead through transitions and increase organizational performance driving and embedding many competing initiatives

**People Management**
- Manage Cash Applications Analysts
- Build high performing team and foster an inclusive environment
- Accountable for performance management, talent development and succession planning
- Coordinate activities of team members engaged in processes and sub-processes to deliver
- Monitor Productivity and Efficiency of teams on a periodic basis

**Stakeholder Management**
- Build & manage credible robust business relationships with key partners and stakeholders with a focus process maturity
- Work closely with relevant stakeholders to drive the process strategy
- Support queries related to collections disputes
- Monitor and communicate Process Health in a timely and effective manner through the monthly performance dashboard
- Close communication and partnership with Internal Audit teams as well as Group External Auditors
- Responsible for business escalations and provide active resolutions

**Drive Process Improvement Strategy**
- Drive the defined process initiatives

**-Requirements**
- Bachelor’s/Master’s degree in Accounting, Finance or Business Administration.
- Continuous improvement training (e.g., LEAN / Six Sigma) desirable
- 7+ years of experience in finance operations work with deep expertise in Order To Cash Function
- Continuous Improvement mindset
- Demonstrated ability to manage medium sized teams and adept at building resiliency within them
- Possess a strong customer service acumen
- Self-starter with strong analytical, problem solving skills and initiative to achieve desired outcomes
- English verbal and written communication skills.
- Experience working in a Shared Service Environment
- Managed up to 10 team members
- Ability to work across diverse cultures and backgrounds
- Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion._