Facilities Assistant

JLL supports the Whole You, personally and professionally.

**Benefits to eligible employees, include**:
Annual Performance Bonus.
Online platform with certified courses for professional development.

What this job involves
We are currently seeking a dynamic individual for the role of Facilities Assistant to join our team:
**Location**: Lomas de Chapultepec, CDMX
**Work schedule**: Monday to Friday, 9:00 am to 6:00 pm.
**Work model**: On site.

The Facilities Assistant is the host in the office for associates and guests - the dedicated, trusted advisor who can help with accessing site amenities, placing a work request, assistance with conference rooms, or a variety of other items that enhance the experience. Anticipates needs, paying close attention to the questions and requests that associates most often present so that they support their requests and needs. Helps the workplace run seamlessly so associates and guests are happy, feel welcome, have an enhanced experience, which allows associates to focus their time on their work instead of on administrative issues. This individual ensures that a seamless consistent level of service is provided at every user touchpoint.

What is your day to day?
Manages front desk, day users and visitor check-in and check-out process

Resolves problems associated with all building services including janitorial, mailroom, copier services, parking, badging, and conference rooms. Submit work orders through appropriate channels.

Conducts daily site walks to assess site and floor conditions

Liaises and works collaboratively with associates and OP, FM, Engineering, Project Mgmt, etc. and vendors to support the functionality of the workspace - One Team

Supports data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectives

Manages receptionist services, kitchen and office supplies, reorder stock as needed

Handles incoming and outgoing mail and packages, mail collection, distribution, and courier services.

Identifies and report any issues affecting the space or workplace experience experience

Understands building operational policies and procedures

Demonstrates high level of security awareness, knowledge of emergency evacuation procedures, procedures for visits from local authorities as well as general Health & Safety

Provides support for booking rooms, triaging associate requests, and overall conference tasks i.e., food deliveries, conference room facilities requests, and room set up

Conducts daily conference room checks to ensure client readiness and to proactively address issues regarding equipment functionality, furniture set up and state of repair

Assists with meeting room, space and Audio-Visual equipment setup

Maintains inventory of products needed for events, office supplies, etc. in a manner consistent with sustainability measures taken by both JLL and client and adhering to a ‘less is more’ practice to avoid clutter and unnecessary spends

Issues temporary badges and provide information about the building and area

Required
Bachelor’s degree in Business Administration or related fields.
3 years’ experience in facilities, property management, hospitality or related fields.
Fluent English
Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialized services is advantageous.
Understanding of basic technical aspects of property (computer room air-conditioning, chiller system, fire protection system, mechanical & electrical system) is advantageous.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and persp