Itm - Resident Services Specialist

hace 1 semana

Guadalajara, México Evernest A tiempo completo

**ITM Resident Services Specialist**

at Evernest

**COMPANY OVERVIEW**

At Evernest, our core focus is to develop people personally and professionally. If your goal is to grow and become the best version of yourself this is the perfect opportunity for you

Our story began in 2008 with thirty rental houses and three people. Today, we manage over 13,000 properties and have over 350 teammates all over the world. Our goal is to manage 25,000 properties by the end of 2024 and provide the best property management experience to our customers.

Join us to achieve our goals as an international team member and learn from the best in the industry Previous experience in property management is not required, we make it our priority to teach you everything you need to know about managing properties, teams, and our business.

**POSITION OVERVIEW**

Join our team as a **Resident Services Specialist** We're seeking a skilled communicator passionate about customer service to build and maintain great relationships with our residents.

You'll be the go-to between residents, homeowners, and property managers. Excellent communication and interpersonal skills are a must, as well as dedication to providing top-notch customer service and getting great results.

**Let's go over the things you'll be responsible for, what you'll need to be great at, and the requirements for this role**

**Key Responsibilities**:

- One of the best parts of your job is developing and maintaining positive relationships with residents to foster a sense of community and promote resident retention.
- You'll be working closely with the management team to ensure that all policies and procedures are being followed and that resident issues are resolved quickly and efficiently.
- You're also responsible for assisting resident delinquency, which means making sure that residents pay their rent on time.
- You'll have the important task of renewing 75% or more of the resident leases leases in your portfolio.

**Core Competencies**:

- Great communication skills and friendly interpersonal skills (written and verbal).
- Experience in customer service, real estate, financial services or a related field.
- Ability to stay calm and professional under pressure.
- Strong organizational skills and attention to detail are essential.
- 1 to 3 years of professional experience.
- Capable of working autonomously and taking ownership of tasks until they are successfully resolved. Passionate about working with others as a team.

**Desired Competencies**:

- Proficiency with property management, leasing, and mobile payment solution software: Appfolio.
- Knowledge of residential real estate laws, regulations, and/or housing voucher assistance programs.

**Minimum requirements to join our team**:

- Fast Internet: we require a minimum download speed of 40 Mbps.
- Working Computer: make sure your computer is up-to-date and running smoothly.
- 2 Monitor Screens: having two screens will help you multi-task and be more productive.
- Webcam: so we can have face-to-face conversations.
- Headset: for clear and easy communication during meetings.
- Quiet workspace: to help you focus and be productive.

**CORE VALUES**:

- To be considered for this position, it's important that you really connect with Evernest's core company values. Here they are: _

**1. Win Together** - Without sacrificing our core beliefs, we prioritize our Team above all. Individually, we can only achieve so much; as a team, we can meet and exceed our goals.

**2. Do the Right Thing** - We are committed to honesty with each other, our residents, and our owners.

**3. Own the Outcome** - We are committed to constantly improving our processes, challenging ourselves to avoid complacency, and revolutionizing our industry.

**4. Embrace the Grind **- Starting with only 30 houses and now more than 15,000, we have worked hard to grow Evernest and benefit our clients by doing whatever it takes to lease homes to well-qualified tenants, collect rent, communicate effectively, and manage daily processes to keep you happy.

**5. Grow Daily** - Our team commits to daily disciplines both inside and outside the office, as our habits impact our company and clients. Disciplined habits are crucial for success in this challenging business.

**Thanks for your interest, and we hope to hear from you soon**

**#IND123

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